Job Description

Position : Virtual Assistant / Relocation Assistant

Working Hours : PST Time Zone

Salary : USD 1,000 - USD 2,000/month

Main Responsibilities:

• Build sustainable relationships and trust with nurses through open and interactive communication

• Arrange for relocation logistics for nurses moving to the United States, including but not limited to:

• Providing education on travel to the US, including what to bring and arranging necessary items beforehand.

• Booking plane tickets, short-term and long-term rentals, transportation, and other essential living arrangements.

• Ensuring the nurses have all necessary basics for living upon arrival.

• Coordinate with nurses regarding arrival times, work schedules, and compliance documentation required before starting work

• Act as a liaison between nurses and relevant stakeholders, advocating for their needs and facilitating open communication channels to address concerns effectively

• Proactively identify potential challenges or obstacles in the relocation process and develop strategies to mitigate them effectively

• Prioritize and promptly address urgent issues and concerns raised by nurses or internal stakeholders during the relocation process, ensuring timely resolution and minimal disruption to their transition.

• Document and track all nurse expenses

• Develop comprehensive documentation and playbooks outlining the step-by-step processes and best practices for assisting nurses with relocation to the United State

• Handle phone calls, emails, and other communications in a professional and efficient manner

• Utilize tools like Slack, Notion, Google Sheets, and Airtable proficiently to streamline workflows and manage tasks effectively

• Assist in organizing and maintaining customer databases, ensuring accuracy and completeness of information

• Collaborate with team members to support various projects and initiatives as needed

Requirements

• At least 3 years experience as a VA/Relocation Assistant

• Bachelor's degree is required, preferably from one of the top four universities in the Philippines: University of the Philippines System (UP), Ateneo de Manila University (ADMU), De La Salle University (DLSU), or the University of Santo Tomas (UST).

• Proficiency in using tools such as Slack, Notion, and Airtable.

• Strong commitment to work and eagerness to grow in your career.

• Excellent communication skills, both written and verbal.

• Highly organized with strong attention to detail.

• Proactive and resourceful problem-solver with a positive attitude.

• Willingness to learn and adapt to new technologies and processes.

Preferred Qualifications:

• Previous experience in relocation assistance or related fields
• Previous experience with project management
• Experience working in a multicultural environment

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