Customer Support - Spanish speaking Job at r77 Elitetalent, Malta

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  • r77 Elitetalent
  • Malta

Job Description

About the Role:
On behalf of our client, we are looking for a Spanish-speaking Customer Support Agent to join their growing remote team. This role follows a rotating 2-day/2-night shift pattern and is ideal for candidates who are comfortable working independently and delivering excellent support services across various communication channels.

Key Responsibilities:

  • Respond to customer inquiries in Spanish via phone, chat, and email
  • Troubleshoot issues and offer clear, helpful solutions using available tools and resources
  • Deliver a positive customer experience by addressing queries with patience and professionalism
  • Accurately log customer interactions and ensure follow-ups are completed
  • Escalate complex issues to the relevant departments when necessary
  • Work collaboratively with the support team to continuously improve customer satisfaction

Requirements:

  • Fluency in Spanish and English (written and spoken)
  • Previous experience in a customer service or support role preferred
  • Excellent communication and problem-solving skills
  • Comfortable working remotely and managing 12-hour rotating shifts (day/night) (night shift remote)
  • Strong time management and ability to remain focused while working independently
  • Stable internet connection and quiet home working environment

Whats on Offer:

  • Base salary of 24,000 per annum

  • Shift-based schedule with regular extended time off
  • Supportive and inclusive team culture

  • Training provided upon onboarding

Job Tags

Remote job, Shift work, Night shift, Rotating shift, Day shift,

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