Telephonic Nurse Case Manager Job at W.R. Berkley, Alpharetta, GA

  • W.R. Berkley
  • Alpharetta, GA

Job Description

Company Details

Berkley Medical Management Solutions (BMMS) provides a different kind of managed-care service for W.R. Berkley Corporation. We believe focusing on an injured worker's successful and speedy return to work is good for people and good for Berkley's insurance operating units. BMMS was first started in 2014 by reimagining the relationship between medical need and technology as a way to deliver the best outcome for injured workers and Berkley's operating units. Our goal was clear: combine solid clinical practices, proven return-to-work strategies and robust software into one system for seamless management of workers' compensation cases.

To get it right, we started with a flexible technology platform that allowed for impressive customization without sacrificing the ability for expansion and continued innovation. We deploy integrated systems to give W.R. Berkley Companies recommendations and professional services for managing each individual case in an efficient and appropriate manner. The power of our technology takes medical bill-review services and clinical advisory services to a new level. Our unique marriage of technology, software platforms, data analytics and professional services ensures we provide Berkley's operating units with reliable results, and reduced time and expenses associated with case management.


As a Telephonic Nurse Case Manager, you will assess, plan, coordinate, monitor, evaluate and implement options and services to facilitate timely medical care and return to work outcomes of injured workers.

  • Coordinate and implement medical case management to facilitate case closure
  • Assess appropriate utilization of medical treatment and services available through contact with physicians and other specialist to ensure cost effective quality care
  • Review and analyze medical records and assess data to ensure appropriate case management process occurs while providing recommendations to achieve case progress and movement to closure
  • Responsible for assigned caseloads, which may vary in numbers, territory and/or by state jurisdiction
  • Acquire and maintain nursing licensure for all jurisdictions as business needs require
  • Coordinate services to include home services, durable medical equipment, IMEs, admissions, discharges, and vocational services when appropriate and evaluate cost effectiveness and quality of services
  • Document activities and case progress using appropriate methods and tools following best practices for quality improvement
  • Coordinate job analysis with employer to facilitate return to work
  • Engage and participate in special projects as assigned by case management manager
  • Occasionally attend on site meetings and professional programs
  • Review job analysis with physicians
  • Foster a teamwork environment
  • Maintaining and updating the Official Disability Guidelines (ODG) in reference to the injured worker status
  • Minimum of 2-years of experience in insurance rehabilitation and medical/vocational rehabilitation preferred
  • Minimum of 4-years medical/surgical clinical experience
  • Exhibit strong communication skills, professionalism, flexibility and adaptability
  • Possess working knowledge of medical and vocational resources available to the Workers' Compensation industry
  • Familiarity of the Dictionary of Occupational Titles (DOT) a plus
  • Demonstrate evidence of self-motivation and the ability to perform case management duties independently
  • Oral and written fluency in both Spanish and English a plus


  • Graduate of an accredited school of nursing and possess a current RN license, Bachelors of Nursing preferred
  • Must be licensed in Minnesota and additional have applicable state certifications and/or licensures in the states where job duties are performed
  • Obtain other professional certifications as appropriate (CCM, CRRN, CDMS, COHN, CRC)
  • Earn Continuing Education Units to maintain certifications and licensures
  • Designated professional certification must be obtained within 2 years of hire date
Additional Company Details Company URL:

The Company is an equal employment opportunity employer

We do not accept any unsolicited resumes from external recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Additional Requirements Travel Requirements
• Domestic U.S. travel required (up to 10% of time)

Job Tags

Full time, Flexible hours,

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