Job Description

Position Overview: We are seeking a qualified QA Salesforce Specialist to enhance our Client Case Management System (CCMS). The role involves working closely with a project team to manage and ensure the quality of enterprise-level applications in Salesforce. This position demands a high level of expertise in Salesforce, testing methodologies, and project management.

Key Responsibilities:

• Develop and execute comprehensive test plans, test cases, and scripts for Salesforce applications.
• Perform functional, regression, system integration, and automated testing.
• Identify, record, document, and track bugs using JIRA.
• Manage and maintain test cycles within JIRA.
• Collaborate with developers and project managers to ensure quality throughout the software development lifecycle.
• Ensure compliance with security and performance standards.
• Participate in requirements review sessions and provide feedback from a QA perspective.
• Conduct post-release/post-implementation testing.
• Provide training and support to end-users.

Minimum Qualifications:

Experience:

• Five (5) years of experience within the last seven (7) years managing enterprise-level applications in Salesforce.
• Six (6) years of experience within the last ten (10) years in the design and successful implementation of Salesforce Projects(s).

Certifications:

• Salesforce Architect and Platform Developer II Certification.
• Scrum Master Certification or PMP.
• Microsoft Certified: Power BI Data Analyst Associate.

Tools:

• Proficiency with JIRA for issue tracking and test management.
• Experience in creating and managing test cases and test cycles.

Preferred Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and documentation skills.
• Experience with QA automation tools (e.g., Selenium, QTP).
• Familiarity with Agile methodologies.

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