Remote support Specialist ($50/H) Job at The Castle Fun center, Chicago, IL

RmJPWUNRYUFJbWNXejJUMXlZVytmbnRqRFE9PQ==
  • The Castle Fun center
  • Chicago, IL

Job Description

Job Title: Remote Support Specialist
Hourly Rate: $50/hour

Job Summary:
We are seeking a highly motivated Remote Support Specialist to join our dynamic team. In this role, you will provide expert-level technical support and assistance to clients, ensuring that issues are resolved efficiently and effectively. You will be the primary point of contact for troubleshooting technical problems, offering guidance on system issues, and helping clients maximize their use of products and services—all within a fully remote environment. This position requires strong problem-solving skills, technical proficiency, and a customer-focused approach to support.

Key Responsibilities:
Incident Management: Log and track support requests in a ticketing system, ensuring that all issues are documented accurately and handled within designated service level agreements (SLAs).
Client Communication: Maintain clear and professional communication with clients throughout the troubleshooting process, offering updates and solutions in a timely manner.
System Maintenance & Configuration: Assist clients with system updates, software installations, and configurations to ensure optimal performance.
Training & Documentation: Provide training to clients on best practices for using products and services effectively. Maintain internal documentation to improve troubleshooting efficiency and enhance team knowledge.
Escalation Management: Identify and escalate complex issues that require more advanced support to higher-level technical teams.
Continuous Improvement: Offer feedback and suggestions for process improvements based on client interactions, helping the team enhance service quality and client satisfaction.

Working Conditions:
This is a remote position, allowing flexibility to work from home.
Full-time or part-time hours available based on business needs.
Must be available during regular business hours, with potential for occasional evening or weekend shifts as needed.
Must have a stable internet connection and a quiet work environment to facilitate communication with clients.
Benefits:
Competitive hourly rate of $50/hour.
Flexible remote work schedule.
Health benefits, paid time off, and other company perks.
Professional development opportunities and ongoing training.
A collaborative, supportive, and growth-oriented work environment.
Employment Type: Full-Time
Salary: $ 40.00 50.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours, Afternoon shift,

Similar Jobs

Tennessee Higher Education Initiative

Pre-Entry Programs Associate Job at Tennessee Higher Education Initiative

Job SummaryTennessee Higher Education Initiative (THEI) seeks a full-timePre-entry Programs Associate. Under the direction of the Transitional Programs Manager, the Pre-entry Programs Associate is responsible for providing comprehensive pre-release planning and support... 

The Center for Elders' Independence

Social Work Assistant Job at The Center for Elders' Independence

DescriptionThe Position:Under the supervision of the Social Work Supervisor, the Social Worker Assistant is responsible for assisting the social workers to provide psychosocial services to participantsThe hourly rate for the Social Worker Assistant role at Center... 

Everlight Solar

Journeyman HVAC Mechanical Installer Job at Everlight Solar

 ...Everlight Solar is seeking an experienced installer responsible for leading HVAC system installations, troubleshooting, and ensuring code compliance. Requires EPA 608 Certification, Journeyman Mechanical Installer certification, and 5+ years of field experience. This role... 

Total Wellness Center

Psychiatric Advanced Practice Nurse Job at Total Wellness Center

 ...Psychiatric Advanced Practice Nurse (APN/APRN/PMHNP). Total Wellness Center - Montclair, NJ is an in-person and telehealth outpatient Behavioral health practice that is currently seeking a Psychiatric Advanced Practice Nurse (APN, APRN, PMHNP) to work in our practice... 

Continuum Global Solutions

Project Based - Bilingual Spanish Healthcare Customer Service (Remote NV) - PM Shift Job at Continuum Global Solutions

 ...Representatives who will support inbound calls from US based members/...  ...support in those areas WORK AT HOME REQUIREMENTS High-Speed...  ...experience working in a call center or as a health plan call...  ...immediately after your shift Paid, Virtual Training Remote work...