Remote support Specialist ($50/H) Job at The Castle Fun center, Chicago, IL

RmJPWUNRYUFJbWNXejJUMXlZVytmbnRqRFE9PQ==
  • The Castle Fun center
  • Chicago, IL

Job Description

Job Title: Remote Support Specialist
Hourly Rate: $50/hour

Job Summary:
We are seeking a highly motivated Remote Support Specialist to join our dynamic team. In this role, you will provide expert-level technical support and assistance to clients, ensuring that issues are resolved efficiently and effectively. You will be the primary point of contact for troubleshooting technical problems, offering guidance on system issues, and helping clients maximize their use of products and services—all within a fully remote environment. This position requires strong problem-solving skills, technical proficiency, and a customer-focused approach to support.

Key Responsibilities:
Incident Management: Log and track support requests in a ticketing system, ensuring that all issues are documented accurately and handled within designated service level agreements (SLAs).
Client Communication: Maintain clear and professional communication with clients throughout the troubleshooting process, offering updates and solutions in a timely manner.
System Maintenance & Configuration: Assist clients with system updates, software installations, and configurations to ensure optimal performance.
Training & Documentation: Provide training to clients on best practices for using products and services effectively. Maintain internal documentation to improve troubleshooting efficiency and enhance team knowledge.
Escalation Management: Identify and escalate complex issues that require more advanced support to higher-level technical teams.
Continuous Improvement: Offer feedback and suggestions for process improvements based on client interactions, helping the team enhance service quality and client satisfaction.

Working Conditions:
This is a remote position, allowing flexibility to work from home.
Full-time or part-time hours available based on business needs.
Must be available during regular business hours, with potential for occasional evening or weekend shifts as needed.
Must have a stable internet connection and a quiet work environment to facilitate communication with clients.
Benefits:
Competitive hourly rate of $50/hour.
Flexible remote work schedule.
Health benefits, paid time off, and other company perks.
Professional development opportunities and ongoing training.
A collaborative, supportive, and growth-oriented work environment.
Employment Type: Full-Time
Salary: $ 40.00 50.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours, Afternoon shift,

Similar Jobs

Pacer Group

Assembler I Job at Pacer Group

 ...Position Title - Assembler I Duration - 6 months (Possibility to Convert to FTE) Schedule - 2nd shift position 3pm-1am Monday...  ...may include concrete. Employee must be able to operate a computer and communicate via telephone. 1-3 years experience.... 

System One

Electrician - 100% Travel Job at System One

 ...Electrician 100% Travel System One is seeking traveling Electricians to perform the installation of navigational aids, communications systems, and weather monitoring equipment on airfields across the United States National Air Space (NAS). This is a great opportunity... 

Baton Rouge Country Club

Fitness Center Attendant Job at Baton Rouge Country Club

Fitness Center Attendant Location Baton Rouge, LA : Fitness Center Attendant Job Summary Fitness Center Attendants are responsible for supervising and maintaining the fitness center. Responsibilities Daily responsibilities include, but are not limited to, the... 

Harbor Health

Administrative Medical Assistant/PRS - Encino Park Job at Harbor Health

 ...Harbor Health looking for skilled Medical Assistants (MAs) to become a member of our team. Harbor Health is an entirely new multi-specialty clinic group in San Antonio, TX utilizing a modern approach to co-create health with those who get, give, and pay for it, allowing... 

Eastern CT State University

Assistant/Associate Professor of Art History and Director of the Art Gallery Job at Eastern CT State University

 ...Assistant / Associate Professor of Art History and Director of the Art Gallery (Tenure Track) Eastern Connecticut State University Eastern Connecticut State University is seeking a qualified candidate to fill the Assistant / Associate Professor of Art History...