Remote support Specialist ($50/H) Job at The Castle Fun center, Chicago, IL

RmJPWUNRYUFJbWNXejJUMXlZVytmbnRqRFE9PQ==
  • The Castle Fun center
  • Chicago, IL

Job Description

Job Title: Remote Support Specialist
Hourly Rate: $50/hour

Job Summary:
We are seeking a highly motivated Remote Support Specialist to join our dynamic team. In this role, you will provide expert-level technical support and assistance to clients, ensuring that issues are resolved efficiently and effectively. You will be the primary point of contact for troubleshooting technical problems, offering guidance on system issues, and helping clients maximize their use of products and services—all within a fully remote environment. This position requires strong problem-solving skills, technical proficiency, and a customer-focused approach to support.

Key Responsibilities:
Incident Management: Log and track support requests in a ticketing system, ensuring that all issues are documented accurately and handled within designated service level agreements (SLAs).
Client Communication: Maintain clear and professional communication with clients throughout the troubleshooting process, offering updates and solutions in a timely manner.
System Maintenance & Configuration: Assist clients with system updates, software installations, and configurations to ensure optimal performance.
Training & Documentation: Provide training to clients on best practices for using products and services effectively. Maintain internal documentation to improve troubleshooting efficiency and enhance team knowledge.
Escalation Management: Identify and escalate complex issues that require more advanced support to higher-level technical teams.
Continuous Improvement: Offer feedback and suggestions for process improvements based on client interactions, helping the team enhance service quality and client satisfaction.

Working Conditions:
This is a remote position, allowing flexibility to work from home.
Full-time or part-time hours available based on business needs.
Must be available during regular business hours, with potential for occasional evening or weekend shifts as needed.
Must have a stable internet connection and a quiet work environment to facilitate communication with clients.
Benefits:
Competitive hourly rate of $50/hour.
Flexible remote work schedule.
Health benefits, paid time off, and other company perks.
Professional development opportunities and ongoing training.
A collaborative, supportive, and growth-oriented work environment.
Employment Type: Full-Time
Salary: $ 40.00 50.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours, Afternoon shift,

Similar Jobs

Gpac

Executive Search Consultant Job at Gpac

 ...opportunities, both personally and professionally, while providing a company culture that is unmatched! If you are serious about finding a...  .... GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within... 

iAnthus Capital

Pharmacist (Part-Time) - Be. Dispensary (Wappingers Falls) Job at iAnthus Capital

 ...the iAnthus team, we would love to hear from you! Summary/Objective: The Pharmacistis responsible for daily operations of a dispensary, leading a patient-centric team and providing clear direction to achieve iAnthus company initiatives. Additionally, the Pharmacist... 

ThirstySprout

Senior Computational Linguist Job at ThirstySprout

 ...Linguists will help build out the NLU workflows and workstreams required by defining and delivering data annotation pipelines, annotation guidelines, golden datasets, training datasets, evaluation criteria, process improvements, upskilling programs, etc. You would be working... 

Get It - Marketing

Paid Social Strategist (US) - Remote Job at Get It - Marketing

LinkedIn Strategist - Social Media Advertising Are you passionate about...  ...advertising and eager to work in a dynamic team focused on...  ...the boundaries of social media marketing, and we're looking for a LinkedIn...  ...flexibility to work from home, requiring only reliable internet... 

Aramark

EVS Specialist - Bella Terra Schaumburg - EVS Job at Aramark

 ...Job Description Its time for a sweeping change to your career so that you can pursue what matters to you! At Aramark, making sure we provide clean environments is something in which we take pride and is a skill set that can help take you further in your career....