Remote support Specialist ($50/H) Job at The Castle Fun center, Chicago, IL

RmJPWUNRYUFJbWNXejJUMXlZVytmbnRqRFE9PQ==
  • The Castle Fun center
  • Chicago, IL

Job Description

Job Title: Remote Support Specialist
Hourly Rate: $50/hour

Job Summary:
We are seeking a highly motivated Remote Support Specialist to join our dynamic team. In this role, you will provide expert-level technical support and assistance to clients, ensuring that issues are resolved efficiently and effectively. You will be the primary point of contact for troubleshooting technical problems, offering guidance on system issues, and helping clients maximize their use of products and services—all within a fully remote environment. This position requires strong problem-solving skills, technical proficiency, and a customer-focused approach to support.

Key Responsibilities:
Incident Management: Log and track support requests in a ticketing system, ensuring that all issues are documented accurately and handled within designated service level agreements (SLAs).
Client Communication: Maintain clear and professional communication with clients throughout the troubleshooting process, offering updates and solutions in a timely manner.
System Maintenance & Configuration: Assist clients with system updates, software installations, and configurations to ensure optimal performance.
Training & Documentation: Provide training to clients on best practices for using products and services effectively. Maintain internal documentation to improve troubleshooting efficiency and enhance team knowledge.
Escalation Management: Identify and escalate complex issues that require more advanced support to higher-level technical teams.
Continuous Improvement: Offer feedback and suggestions for process improvements based on client interactions, helping the team enhance service quality and client satisfaction.

Working Conditions:
This is a remote position, allowing flexibility to work from home.
Full-time or part-time hours available based on business needs.
Must be available during regular business hours, with potential for occasional evening or weekend shifts as needed.
Must have a stable internet connection and a quiet work environment to facilitate communication with clients.
Benefits:
Competitive hourly rate of $50/hour.
Flexible remote work schedule.
Health benefits, paid time off, and other company perks.
Professional development opportunities and ongoing training.
A collaborative, supportive, and growth-oriented work environment.
Employment Type: Full-Time
Salary: $ 40.00 50.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours, Afternoon shift,

Similar Jobs

National Immigrant Justice Center

Legal Supervisor Immigrant Legal Defense Project, NIJC Job at National Immigrant Justice Center

 ..., and provides legal representation and counseling to non-detained immigrants appearing before the Department of Homeland Security (DHS), the Department of State (DOS), and if appropriate , before the Executive Oce for Immigration Review (EOIR) and the Board of Immigration... 

Eye To Eye Careers

Optometrist Job at Eye To Eye Careers

 ...Optometrist - Full Time - Sublease Opportunity with Competitive Rent + Flexible Schedule + Sign-on Bonus - Billings, MT Join a group that encourages ODs to have a voice and celebrate a Team Mentality in Billings, Montana! DETAILS: ~$10,000 Relocation Allowance ~... 

Paramount

Communications/PR Internships (Summer 2026, In Person- NYC) Job at Paramount

 ...series with industry experts ~ Unique networking opportunities & social events ~ Complimentary Paramount+ with Showtime subscription...  ...and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources... 

The Potter’s House

Director of Television and Production Job at The Potter’s House

 ...and televised programming. Join a high-energy, mission driven production team where your leadership will shape impactful content across...  ...LED systems, and A/V production. Youll oversee content across TV, streaming, live events, podcasts, and emerging platforms... 

MetLife

Pet Claims Adjuster Job at MetLife

 ...required within 3 months of hire.Role Value Proposition The Claims Coordinator accurately reviews medical records and invoices, utilizing...  ..., to evaluate coverage and equitably settle pet health insurance claims with respect to policy limits & terms. Communicates with...