Remote support Specialist ($50/H) Job at The Castle Fun center, Chicago, IL

RmJPWUNRYUFJbWNXejJUMXlZVytmbnRqRFE9PQ==
  • The Castle Fun center
  • Chicago, IL

Job Description

Job Title: Remote Support Specialist
Hourly Rate: $50/hour

Job Summary:
We are seeking a highly motivated Remote Support Specialist to join our dynamic team. In this role, you will provide expert-level technical support and assistance to clients, ensuring that issues are resolved efficiently and effectively. You will be the primary point of contact for troubleshooting technical problems, offering guidance on system issues, and helping clients maximize their use of products and services—all within a fully remote environment. This position requires strong problem-solving skills, technical proficiency, and a customer-focused approach to support.

Key Responsibilities:
Incident Management: Log and track support requests in a ticketing system, ensuring that all issues are documented accurately and handled within designated service level agreements (SLAs).
Client Communication: Maintain clear and professional communication with clients throughout the troubleshooting process, offering updates and solutions in a timely manner.
System Maintenance & Configuration: Assist clients with system updates, software installations, and configurations to ensure optimal performance.
Training & Documentation: Provide training to clients on best practices for using products and services effectively. Maintain internal documentation to improve troubleshooting efficiency and enhance team knowledge.
Escalation Management: Identify and escalate complex issues that require more advanced support to higher-level technical teams.
Continuous Improvement: Offer feedback and suggestions for process improvements based on client interactions, helping the team enhance service quality and client satisfaction.

Working Conditions:
This is a remote position, allowing flexibility to work from home.
Full-time or part-time hours available based on business needs.
Must be available during regular business hours, with potential for occasional evening or weekend shifts as needed.
Must have a stable internet connection and a quiet work environment to facilitate communication with clients.
Benefits:
Competitive hourly rate of $50/hour.
Flexible remote work schedule.
Health benefits, paid time off, and other company perks.
Professional development opportunities and ongoing training.
A collaborative, supportive, and growth-oriented work environment.
Employment Type: Full-Time
Salary: $ 40.00 50.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours, Afternoon shift,

Similar Jobs

John Wayne Airport

Planning & Development Deputy Airport Director Job at John Wayne Airport

 ...agencies, and community stakeholders to ensure projects are delivered safely, efficiently, and in compliance with FAA, CEQA, NEPA, and TSA standards. Key responsibilities include: Oversee development and execution of the airports Capital Improvement Program and... 

Precision

Video Editor & Producer Job at Precision

 ...don't just break through. We break new ground. Our video team is looking for a talented video editor and producer that can help brands tell their stories...  ...salaries Annual bonus opportunity Flexible hybrid remote/in office plan Retirement plan with automatic 3%... 

Rush University Medical Center

Assessment Proctor Job at Rush University Medical Center

 ...for the position. Offers may vary depending on the circumstances of each case.**Summary:**Rush Medical College employs Assessment Proctors to assist Assessment Staff with testing operations. Proctors assist with various aspects of assessment administration, including... 

Liviy’s cares

caregiver Job at Liviy’s cares

 ...Join Our Team as a Caregiver at Liviys Cares! Are you passionate about making a difference in the lives of others? At Liviys Cares,...  ...work will have a meaningful impact every single day. No prior experience? No problem! We welcome individuals who are eager to learn and... 

Becton, Dickinson and Company

Senior Microbiologist Job at Becton, Dickinson and Company

 ...Effective communicator and collaborator across functions and levels. At BD, we prioritize on-site collaboration because we believe...  ...as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are...