Job Description
Location : Atherton, CA, 94027 (On-site)
Job Type : Full-Time (40 hours/week), Hourly, Non-Exempt
Availability : Typically 9 am - 5:30 pm M-F, with availability for on-call support as needed
COMPENSATION :
- $130,000 - up to $400,000/year (DOE)
- Discretionary year-end bonus (up to 20%)
- Health insurance
- Paid vacation, holidays, sick days
- Paid meal breaks
- Regular reviews & significant opportunities for career advancement
INTRODUCTION :
Join an exclusive, high-end private household as a Personal Assistant Manager, where your leadership will drive the success of household operations. This position offers more than just operational oversight – it provides the unique opportunity to directly influence the daily life and experiences of a prestigious household. As a pivotal figure in a dynamic team, you will play a key role in shaping a culture of excellence, setting the bar for service, and delivering tangible impact to an elite clientele. This is the ideal role for a seasoned professional eager to make meaningful contributions while advancing their career in an inspiring environment.
DUTIES :
Team / Personnel Management :
- Recruit, train, and lead a team of Personal Assistants, setting measurable performance goals to ensure exceptional service. Conduct regular reviews to enhance team efficiency and foster a culture of collaboration and excellence.
Vendor & Supplier Management :
- Negotiate and manage vendor contracts, establishing long-term partnerships to ensure high-quality service. Monitor performance against clear targets, optimizing costs and refining processes to meet the household’s standards.
Property Management :
- Oversee estate maintenance through scheduled inspections and predictive maintenance plans to prevent issues and preserve property value. Track upkeep milestones and implement improvements for operational efficiency.
Administration and Communication Coordination :
- Streamline communication with Principals, ensuring timely, accurate exchanges using tools like G-suite. Manage documentation, maintaining organized, secure records with regular process evaluations.
Personal Matters and Errands :
- Coordinate errands and transportation, automating routine tasks (e.g., scheduling deliveries) to prioritize high-value needs. Set measurable goals for efficient, reliable service delivery.
Emergency and Flexible Support :
- Develop contingency plans for urgent requests, such as last-minute travel or event changes, establishing response benchmarks to ensure swift, systematic handling.
Confidentiality and Professional Ethics :
- Enforce rigorous confidentiality protocols, conducting regular audits to protect sensitive information. Train staff on ethical standards to uphold the household’s trust.
Document and Data Management :
- Optimize document and data systems, automating tasks like filing and retrieval for secure, accessible records. Implement process improvements to ensure accuracy and efficiency.
REQUIREMENTS :
Education & Experience :
- Bachelor’s degree or higher in Hospitality Management, Property Management, Business Administration, or related field preferred.
- 5+ years in management roles within luxury hotels, family offices, or private estates.
Core Competencies :
- Leadership & Impact : Proven ability to lead teams, optimize performance, and inspire service excellence while driving meaningful contributions to household operations .
- Vendor Management : Expertise in managing complex vendor relationships with a focus on delivering value and quality.
- Organizational Mastery : Superior organizational skills, able to handle multiple priorities with precision and foresight.
- Communication : Strong written and verbal communication skills in English; additional languages a plus.
- Technological Proficiency : Skilled with G-suite, iPhone, MacBook, and property management tools.
- Problem-Solving : Demonstrated ability to think strategically and implement solutions to complex challenges.
- Confidentiality : Strong commitment to privacy and ethical handling of sensitive matters.
Preferred Qualifications :
- Experience in high-end service environments or event management.
- Familiarity with global operations or cross-cultural teams.
CORE VALUES :
- Principals' First : Unwavering commitment to meeting the needs of our principals.
- Learn from Mistakes : Ability to learn from challenges, take accountability, and grow.
- Conscientiousness : Diligence in performing tasks with precision and care.
- Dedication : Deep commitment to role, team, and organization.
- Accountability : Ownership of responsibilities with thorough attention to detail.
- Independence : Proactive problem-solver with a drive for continuous improvement.
- Resilience : Ability to thrive under pressure, welcome constructive feedback, and maintain a positive attitude.
WHY JOIN US?
- Elite Environment : Lead operations in a luxurious estate, serving a distinguished clientele.
- Strategic Impact : Shape the success of a prestigious household through innovative leadership.
- Career Growth : Access tailored training and advancement opportunities to elevate your career.
- Innovative Tools : Leverage cutting-edge systems for seamless operations.
- Competitive Rewards : Enjoy a top-tier salary, performance bonuses, and comprehensive benefits.
- Collaborative Culture : Thrive in a supportive team that values your contributions.
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Job Tags
Hourly pay, Full time, Flexible hours,