Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until January 20th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary:

Our Night Auditor will be responsible for total guest satisfaction from pre-arrival contact, logistics in the bookings and reconfirmation of guests' reservations, and become fully acquainted with local points of interest. If you have a passion working with guests and providing them an Experience of a Lifetime, this is the perfect position for you! 

Job Specifications:   

• Housing: May Be Available

• Expected Pay Range: $22.00 - $24.00 / hour

• Shift & Schedule Availability: Full Time Hours Available

• Other Specifics: Overnight

Job Responsibilities: 

• Position is overnight and applicant must be willing and able to work alone.
• Ability to self-manage assigned tasks.
• Ability to handle all guest issues quickly and accurately.
• Be the expert on guest billing issues and able to resolve any non zero balances quickly.
• Applicant must have a clean driving record and be comfortable driving overnight in a snowy, high alpine environment.
• Ability to problem solve complex problems and emergencies that arrive in properties overnight.
• Facilitate guest check-in and check-out, and provide general information.
• Professional appearance, excellent guest service skills, ability to multitask and strong verbal communication skills are required.
• Candidates with prior guest service experience in a fast paced environment preferred.
• Potential for long term professional development.
• Other duties as assigned.

Job Requirements: 

• High school diploma or equivalent - College Degree - preferred
• Valid driver's license - required
• MS Office proficiency - required
• Prior front desk experience is a plus.
• Able to communicate with guest, homeowners, and colleagues with diplomacy and tact
• Previous knowledge of the Resort is strongly preferred
• Able to communicate effectively in English, both written and verbal
• Proficient on property management systems (IQware) - preferred
• Flexible schedule including weekends and holidays is required

The expected pay range is $22.00 - $24.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 506147
Reference Date: 11/25/2024 
Job Code Function: Front Office   

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