Job Description

Sentec is seeking a motivated Technical Support & Service Technician to join the Service team in Lincoln, RI. This position will primarily perform troubleshooting, repairs, and support of transcutaneous blood gas monitoring systems and medical respiratory devices. This position will primarily work with customers, territory managers and cross functional departments within the organization to ensure the highest quality of customer satisfaction. This is an in-person position based in the Lincoln, RI office; working hours are 8:00am-5:00pm Monday through Friday.

Requirements

Essential Duties and Responsibilities:

• Provide service and repair on all Sentec and Percussionaire products including replacing and/or repairing required components.

• Troubleshoot, calibrate, test and perform routine and complex repairs on returned medical devices.

• Provide technical support to internal and external customers via phone, teleconference, or email.

• Organize, test and update medical devices, install and replace hardware and software upgrades.
  
  

Qualifications/Education:

• Associates degree in electronics, mechanical engineering, or biomedical equipment technology, Bachelors preferred

• Minimum of 3-5 years of experience working in a technical support and/or service repair position required; preferably within the medical device field.

• Experience with ERP systems (i.e. Oracle Netsuite) and QMS systems (i.e. Qualio, QT9) is preferred.

• Must possess strong verbal and written communication skills, along with strong interpersonal, problem solving and creative thinking skills.

Physical Requirements:

• This position regularly requires sitting, standing, walking, reaching, stooping, and lifting up to a minimum of 25 pounds on a regular basis. This position involves repetitive motions throughout the day and is frequently required to use hands to finger, handle, or feel objects, tools, or controls.

Benefits

Our Offer:

• Meaningful work in a rapidly growing company with opportunity for advancement

• Directly influence the quality of products and make a difference for patients worldwide
• Opportunities for professional and personal growth

Sentec offers competitive benefits like Medical, Dental, Vision, HSA, FSA, and 401K matching, as well as paid parental leave and tuition reimbursement. Sentec emphasizes employee voices and recognizes hard work making it a promising environment for professional growth. Sentec focuses on delivering impactful healthcare products and improving patient care.

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