Job Description

The Executive Housekeeper is the top management position in the housekeeping department responsible for the overall management and operation of the housekeeping department and hotel laundry to ensure product quality standards are met and that optimum service is provided to hotel guests. Must be available to work weekends and holidays. Responsibilities: • Prepare and monitor the annual departmental operating budget and financial plans with a focus on increasing productivity • Maintain proper inventory level, managing cost per room for supplies and labor • Conduct monthly linen inventories • Manage day-to-day staff requirements, plan, and assign work, establish performance and developmental goals • Provide mentoring, coaching, and regular feedback • Promote teamwork and quality service through daily communication and coordination with department heads • Ensure team members are trained/certified in the Way of Clean standard within the first 5 days of hire. • Actively participate in the employee recognition program • Daily inspection of all public areas and meeting rooms to ensure furnishings, equipment, carpeting, and tile are clean and in good repair • Perform all housekeeping duties as necessary, make beds, vacuum, and clean guest suites • Respond to guest complaints, special requests, and ensure corrective action is taken • Carry out special needs and requests of guests • Based on hotel occupancy, you may be required to work evenings, weekends, or holidays • Work with the hotel maintenance department on out-of-order rooms for quarterly preventive maintenance, deep cleaning, and identification and reporting of guest rooms or public areas that need work • Maintain and order supplies and equipment while minimizing waste and maintaining “green” initiatives • Follow OSHA requirements for working with cleaning chemicals • Maintain procedures for the security of lost and found items • Perform all other duties as assigned • Manage and remain fluent in PMS and related technologies Qualifications: ESSENTIAL SKILLS: • Excellent verbal and written communication skills • Bilingual in English and Spanish, required • Skilled at motivating, developing, and directing team members • Strong time management skills • Strong organizational skills and ability to multitask • Highly attentive to details • Ability to work as part of a team • Excellent management of financial resources • Customer service-oriented ensures each guest has an excellent experience EDUCATION AND EXPERIENCE REQUIRED: • College degree or a high school diploma with relevant experience is required • At least 3 years of supervisory-level housekeeping experience, preferably in a full-service hotel, is required PHYSICAL REQUIREMENTS: • Ability to stand or sit for extended periods of time • Ability to lift up to 50 lbs About Company: About the Eden Resort & Suites At Eden Resort & Suites, our core values are at the heart of all that we do and are key to our enduring success. Eden Resort team members are deeply committed to caring for every individual who crosses their path, be it a guest or a fellow team member. Our dedication to caring for others is expressed by team members’ generosity with their time and efforts, the pursuit of excellence in their craft, with a spirit of ownership. BENEFITS: 401(k)Dental insuranceEmployee discountFlexible scheduleFlexible spending accountHealth insuranceLife insurancePaid time offReferral programVision insuranceEmployee Assistance Program

Job Tags

Holiday work, Weekend work, Afternoon shift,

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