Dispatchers Job at Lindstrom Air Conditioning, Pompano Beach, FL

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  • Lindstrom Air Conditioning
  • Pompano Beach, FL

Job Description

Dispatchers Location Pompano Beach, FL (Palm Aire area) :

General Info Job Type: Full-Time Minimum Years of Experience Required: 3 Years Minimum Years of Education Required: High School/GED overtime Available Speciality: Residential Must be Authorized to Work in the US Company Info

Our company has a long-standing tradition of providing our South Florida neighbors with honest, courteous, and professional service. For over 45 years, Lindstrom has cultivated a tradition of excellence and 100% customer satisfaction. Our mission for the future remains the same; to grow the business based on our tradition of outstanding service.

The role of the CSR/DSR is to insure all customers are well communicated and informed about service call scheduling. Your goal is complete satisfaction.

Job Duties:

  • Managing large amounts of inbound and outbound calls in a timely manner
  • Identifying customer's needs and clarify customer's information in order to provide solutions
  • Schedule and coordinate all maintenance and service calls
  • Maintain the Service and Maintenance Technicians daily schedules
  • Insure the service calls are properly completed
  • Schedule any return trips with the customers if needed
  • Dispatch service technicians, one call at a time
  • Monitor the dispatch board to insure technician are productive

Job Requirements:

  • Previous experience in a Call Center support role
  • Strong phone and verbal communication skills with active listening skills
  • Ability to multi-task, set priorities and manage time effectively
  • Attention to detail
  • Data Entry: Ability to enter accurate information and post invoices
  • Ability to type 45 WPM

Benefits Medical Insurance Dental Insurance Life Insurance Retirement Benefit Disability Insurance

  • Paid holidays
  • Paid time off
  • Technical training
  • Incentive compensation programs
  • Supplemental health benefits

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Job Tags

Holiday work, Full time,

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