Customer Service Specialist Job at Infinia Search, Chesterbrook, PA

RUxXZERRQ0NKMllXeTJiMHlvdTVmSGRuQ3c9PQ==
  • Infinia Search
  • Chesterbrook, PA

Job Description

Customer Service Specialist – Chesterbrook, PA

We’re actively seeking a high-energy, Customer Service Specialist who thrives in a fast-paced call center environment. The Customer Experience Specialist is the primary point of contact for clients enrolled in various financial programs. Throughout the process, they assist clients with questions or aid in solving problems that need quick, confident answers and solutions from an expert. Every aspect of the position centers on providing exceptional Customer Experience and maintaining high levels of satisfaction and retention.

Customer Service Specialist Responsibilities:

  • Provide the highest level of customer service and delivery on retention goals.
  • Ensure all client questions and concerns are resolved promptly, professionally and thoroughly.
  • Establish rapport and trust with clients through open and transparent communication.
  • Manage client accounts and document client discussions with detail and clarity in CRM.
  • Conduct customer welcome call, along with key retention activity throughout the program.
  • Take and manage escalation calls with courtesy, empathy and professionalism.
  • Work in conjunction with supporting departments to ensure customer success.

Customer Service Specialist Requirements:

  • Bachelor’s Degree in Business, Finance or a related discipline is highly preferred.
  • Fluency in speaking, reading, writing and effective general communication abilities.
  • Proficiency in Phone Systems, Word, Excel & Outlook.
  • Positive attitude, team mentality, and empathy to hardship.
  • Bilingual (Spanish/English) is a plus.
  • Exceptional multitasking, time management and organizational skills.
  • Experience working in a customer success, administrative or customer service capacity.
  • Financial services especially banking, personal loans & credit card experience a plus.
  • A strong work ethic, and willingness to work a flexible schedule as needed.

Job Tags

Contract work, Flexible hours,

Similar Jobs

Coneybeare LLC

Shop Foreman - Aerospace Manufacturing Job at Coneybeare LLC

 ...Now Hiring Shop Foreman for Aerospace Manufacturing Co. | $40/hr. | Comprehensive Benefits | Full-Time A well-established aerospace manufacturing company in San Diego is looking for a Shop Foreman to oversee daily operations on the production floor. This is a great... 

Rivian

Sr. Resident Engineer, Body Structures Job at Rivian

 ...About Rivian Rivianis on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge whats possible, never... 

University of Arizona

Care nurse practitioner Job at University of Arizona

 ...department is seeking a qualified candidate to fill their Urgent Care, Nurse Practitioner position. The Urgent Care, Nurse...  ...prescribe and administer medications, and make referrals for ambulatory care patients. Respond to medical emergencies in the facility... 

AAG Recruiters

Make A Few Hundred Dollar This Summer Job at AAG Recruiters

Join A Community That Values Your Time And Work-Life Balance. Join Our Work From Home Community, Of 1 million+ Members. Get paid up to $5 just for joining...  ...more workers this summer Make Extra Funds Immediate Payment Visit: Apply with Get.It Employment Type... 

Life.Church

Graphic Designer Job at Life.Church

 ...The Graphic Designer is primarily responsible for creating designs and artwork for ministries, campuses, and Central teams. This role will...  ...'s degree in Graphic Design ~3+ years of related work experience Benefits We Offer Paid parental leave, including...