Job Description

Job Summary

The Chemical Injection Field Service Technician is responsible for providing safe, reliable, and high-quality field service support to customers. This role performs installations, maintenance, repairs, and troubleshooting of chemical injection equipment while maintaining strong customer relationships and adhering to strict safety, quality, and operational standards. The technician works independently or under general supervision and supports service delivery, logistics, and occasional sales-related activities.

Key Responsibilities

• Attend and participate in daily operational meetings

• Perform moderately complex installations, routine maintenance, and repairs of chemical injection pumps and related accessories

• Assemble components using hand tools, power tools, machines, and equipment

• Inspect materials, components, and assemblies to ensure they meet quality standards

• Read and follow work instructions, work orders, drawings, and verbal instructions

• Accurately process and submit service tickets and customer service documentation

• Provide accurate information regarding product availability and basic technical support

• Respond to customer inquiries and refer advanced sales or service requests to appropriate representatives

• Drive company vehicles to customer locations and make deliveries as required

• Obtain required delivery documentation and customer signatures

• Support field sales activities when needed

• Develop and maintain strong professional relationships with customers

• Communicate effectively with customers, including delivery of both positive and challenging information

• Comply with all safety policies, procedures, and regulatory requirements

• Work flexible or unconventional hours, including occasional weekends, as needed

• Attend work regularly and reliably

Minimum Qualifications

• High school diploma or GED

• Vocational or technical training, certification, or equivalent experience

• Minimum of two years of experience in assembly, installation, or repair of chemical injection pumps or similar equipment

• Experience performing moderately complex installations independently

• Strong customer service experience, including explaining procedures and training customers

• Basic knowledge of industrial safety practices and proper use of hand and power tools

• Valid drivers license with an acceptable driving record

• Ability to meet applicable physical and medical requirements

• Proficiency with basic computer applications, including email and spreadsheets

• High mechanical aptitude and attention to detail

• Strong interpersonal, communication, time management, and organizational skills

• Ability to travel frequently and work independently

• Ability to lift at least 40 pounds

• Fluency in spoken and written English

• Consistent and punctual attendance

Preferred Qualifications

• Advanced vocational or technical training or certification

• Extensive experience with oil and gas field installation of chemical injection systems or similar equipment

• Strong analytical and problem-solving skills

• Demonstrated ability to train others and provide advanced technical support

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