Job Description

Top Arkansas personal injury firm seeks a Bilingual Legal Intake Specialist to provide amazing customer service and be the first point of contact for potential spanish speaking clients. This is a rewarding job for someone who loves working in a fast-paced, high-volume environment.

Essential Duties and Responsibilities:

Answer inbound calls in multi-location practice
Perform outbound calls to potential clients and follow-up
Create and field intake files
Collect and record information from potential clients
Open new cases in case management software
Assist in various administrative tasks including, but not limited to: Filing, faxing, sorting, and delivering mail to appropriate team members

Qualifications:

Must be fluent in Spanish/English
Previous inbound customer service experience
Law firm experience is preferred, legal department experience required
The ability to work under pressure, use sound judgement, and seek solution to potential problems
Strong knowledge of MS Office
Type a minimum of 55 words per minute

Excellent benefits, PTO, Holiday Pay, Retirement and plenty of room for growth!

Job Tags

Holiday work,

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