WFH Call Center Representative (P-T & F-T) Job at Mamaroneck Union Free School District, Columbus, OH

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  • Mamaroneck Union Free School District
  • Columbus, OH

Job Description


We are seeking a highly skilled and motivated WFH Call Center Representative to join our team at Mamaroneck Union Free School District. As a Call Center Representative, you will be the first point of contact for our customers, providing exceptional customer service and support via phone, email, or chat. This is a hybrid role, offering the flexibility to work from home and collaborate with our team in Columbus, United States.

Responsibilities

As a WFH Call Center Representative, your key responsibilities will include:

  • Responding to customer inquiries and resolving issues in a timely and professional manner
  • Providing accurate and helpful information to customers, addressing their concerns and needs
  • Utilizing strong communication skills to de-escalate conflicts and ensure customer satisfaction
  • Documenting customer interactions and maintaining accurate records
  • Collaborating with internal teams to resolve customer issues and improve overall customer experience
Qualifications

To be successful in this role, you should possess:

  • Excellent communication skills, both written and verbal
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving skills and attention to detail
  • Basic computer skills and familiarity with customer relationship management (CRM) software
  • Entry-level experience in customer service or a related field
Benefits

We offer a competitive benefits package, including:

  • Flexible scheduling and remote work options
  • Opportunities for professional growth and development
  • Comprehensive training program to ensure your success
  • Competitive hourly rate and benefits package

Job Tags

Hourly pay, Full time, Remote job, Work from home, Flexible hours,

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