SUMMARY OF JOB PURPOSE AND FUNCTION
The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary
care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and
effective hospital environment.
ESSENTIAL RESPONSIBILITIES AND TASKS
Live and exemplify the Five Principles of Mars, Inc. within self and team.
Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best
quality pet care and to maximize the veterinarian's and veterinary technician’s productivity.
Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of
patients.
Provide professional, efficient and exceptional service at all times. This includes performing or preparing
procedures that do not require veterinarian or veterinary technician assistance, completing preparatory
work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring
hospitalized or surgical pets as allowed in the state practice acts.
Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and
other issues.
Obtain relevant information and history from clients and maintain proper and complete medical charts.
Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following
standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
Assist with surgery as applicable.
Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for
veterinary assistant skills and duties.
Mentor other paraprofessionals in the hospital.
Other job duties as assigned.
THE FIVE PRINCIPLES
Quality - The consumer is our boss, quality is our work and value for money is our goal.
Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we
support the responsibility of others.
Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
Efficiency - We use resources to the full, waste nothing and do only what we can do best.
Freedom - We need freedom to shape our future; we need profit to remain free.
HIRING QUALIFICATIONS
COMPETENCIES
Leadership
Action Oriented
Customer Focus
Listening
Peer Relationships
Personal Learning
Functional
Ensure medical quality
Effective communication
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