Job Description

Telecom Voice Engineer

Location : Rolling Meadows Illinois Remote / Hybrid also fine

Contract

Technical Skills Primary

Deep expertise in Genesys Cloud architecture call routing and telephony integrations
Demonstrated experience in MA voice system integrations and migrations
Strong knowledge of SIP QoS VLANs and cloud telephony solutions
Familiarity with Microsoft Teams Phone System Direct Routing SBC management and Cisco VoIP CUCM solutions
Experience with contact center analytics and reporting tools
Knowledge of hybrid telephony environments and cloud migration strategies
Certifications such as Genesys Cloud Certified Professional GCPGC or Microsoft Teams Voice Engineer Expert
Familiarity with regulatory compliance for voice systems eg E911

Responsibilities

Lead the assessment design and deployment of Genesys Cloud platforms during MA activities
Evaluate legacy contact center infrastructures and recommend integration or migration strategies
Configure and optimize Genesys Cloud applications routing and workforce management systems
Manage and integrate telephony solutions with SIP trunks and cloud infrastructure
Develop and implement call flow designs and routing strategies for operational continuity
Serve as backup support for Microsoft Teams Phone System and Cisco Unified Communications Manager CUCM
Assist with integration of hybrid communication environments as needed
Collaborate with IT network and security teams to ensure Genesys Cloud integration aligns with broader infrastructure
Provide technical expertise and training to internal stakeholders during MA projects

Technical Skills Secondary Nice to have

Project management and organizational skills
Collaboration with vendors and service providers to address system issues

Soft Skills

Excellent analytical and problem-solving skills
Strong verbal and written communication abilities

Job Tags

Contract work, Remote work,

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