Job Description
Telecom Voice Engineer
Location : Rolling Meadows Illinois Remote / Hybrid also fine
Contract
Technical Skills Primary
- Deep expertise in Genesys Cloud architecture call routing and telephony integrations
- Demonstrated experience in MA voice system integrations and migrations
- Strong knowledge of SIP QoS VLANs and cloud telephony solutions
- Familiarity with Microsoft Teams Phone System Direct Routing SBC management and Cisco VoIP CUCM solutions
- Experience with contact center analytics and reporting tools
- Knowledge of hybrid telephony environments and cloud migration strategies
- Certifications such as Genesys Cloud Certified Professional GCPGC or Microsoft Teams Voice Engineer Expert
- Familiarity with regulatory compliance for voice systems eg E911
Responsibilities
- Lead the assessment design and deployment of Genesys Cloud platforms during MA activities
- Evaluate legacy contact center infrastructures and recommend integration or migration strategies
- Configure and optimize Genesys Cloud applications routing and workforce management systems
- Manage and integrate telephony solutions with SIP trunks and cloud infrastructure
- Develop and implement call flow designs and routing strategies for operational continuity
- Serve as backup support for Microsoft Teams Phone System and Cisco Unified Communications Manager CUCM
- Assist with integration of hybrid communication environments as needed
- Collaborate with IT network and security teams to ensure Genesys Cloud integration aligns with broader infrastructure
- Provide technical expertise and training to internal stakeholders during MA projects
Technical Skills Secondary Nice to have
- Project management and organizational skills
- Collaboration with vendors and service providers to address system issues
Soft Skills
- Excellent analytical and problem-solving skills
- Strong verbal and written communication abilities
Job Tags
Contract work, Remote work,