Telecom Voice Engineer Job at VDart Inc, Illinois

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  • VDart Inc
  • Illinois

Job Description

Telecom Voice Engineer

Location : Rolling Meadows Illinois Remote / Hybrid also fine

Contract

Technical Skills Primary

  • Deep expertise in Genesys Cloud architecture call routing and telephony integrations
  • Demonstrated experience in MA voice system integrations and migrations
  • Strong knowledge of SIP QoS VLANs and cloud telephony solutions
  • Familiarity with Microsoft Teams Phone System Direct Routing SBC management and Cisco VoIP CUCM solutions
  • Experience with contact center analytics and reporting tools
  • Knowledge of hybrid telephony environments and cloud migration strategies
  • Certifications such as Genesys Cloud Certified Professional GCPGC or Microsoft Teams Voice Engineer Expert
  • Familiarity with regulatory compliance for voice systems eg E911

Responsibilities

  • Lead the assessment design and deployment of Genesys Cloud platforms during MA activities
  • Evaluate legacy contact center infrastructures and recommend integration or migration strategies
  • Configure and optimize Genesys Cloud applications routing and workforce management systems
  • Manage and integrate telephony solutions with SIP trunks and cloud infrastructure
  • Develop and implement call flow designs and routing strategies for operational continuity
  • Serve as backup support for Microsoft Teams Phone System and Cisco Unified Communications Manager CUCM
  • Assist with integration of hybrid communication environments as needed
  • Collaborate with IT network and security teams to ensure Genesys Cloud integration aligns with broader infrastructure
  • Provide technical expertise and training to internal stakeholders during MA projects

Technical Skills Secondary Nice to have

  • Project management and organizational skills
  • Collaboration with vendors and service providers to address system issues

Soft Skills

  • Excellent analytical and problem-solving skills
  • Strong verbal and written communication abilities

Job Tags

Contract work, Remote work,

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