Telecom Engineer Job at Gravity IT Resourcing, Knoxville, TN

RXJtZkJ3cUVKMllWd21IL3hvMjRmWEpqQ0E9PQ==
  • Gravity IT Resourcing
  • Knoxville, TN

Job Description

Position: Telecom Engineer
Type: Contract (Remote)
Duration: Through December 31, 2024

Overview: We are seeking a skilled Telecom Engineer with expertise in migrating call center solutions to Genesys Cloud. This is a remote contract position scheduled to last through the end of the year. The ideal candidate will have a strong background in transitioning from on-premises call center systems to cloud-based solutions, specifically Genesys Cloud, as well as experience in moving and testing automated call routes.
Key Responsibilities:
  • Lead the migration of existing on-prem call center solutions to the Genesys Cloud platform.
  • Design, implement, and configure call flows and automated call routes within Genesys Cloud.
  • Conduct thorough testing of call routes to ensure seamless functionality post-migration.
  • Collaborate with cross-functional teams to gather requirements and ensure successful deployment.
  • Troubleshoot and resolve any issues that arise during the migration process.
  • Document all processes, configurations, and changes made during the migration.
  • Provide ongoing support and training to team members as needed.
Required Skills and Qualifications:
  • Proven experience migrating from on-prem call center solutions to Genesys Cloud.
  • Strong understanding of automated call routing and call flow design.
  • Familiarity with telecom systems and call center technologies.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills to interact with stakeholders and team members effectively.
  • Ability to work independently in a remote environment.
Preferred Qualifications:
  • Certifications in Genesys Cloud or related telecom technologies.
  • Experience with troubleshooting telecom systems and call routing issues.
  • Background in project management or process improvement.

Job Tags

Contract work, Remote job,

Similar Jobs

TriCorps

Armed Security Officer Job at TriCorps

 ...Job Description Armed Security Officer (Security) Tulsa, OK, United States of America $ 22.00 - $ 22.00 Back Apply Now Back Apply Now Overview TriCorps is an integrated security and technology firm specializing in providing cost-effective, world-class... 

Assurity Transportation Solutions

CDL A Owner Operator Semi Local Job at Assurity Transportation Solutions

 ...Local Some self dispatch accounts No trailer fees, mostly power only Most loads pay next day, no pay hold back...  ...an Amazing year. The sky's the limit! Semi Local CDL A owner operator Position with great pay and equitable home time for work/life... 

Lensa

Distribution Manager I Job at Lensa

 ...direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Northrop Grumman. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is... 

Fiserv

Inventory Control Job at Fiserv

 ...Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions... 

SCS Engineers

Environmental Engineering Intern Job at SCS Engineers

 ...following tasks: Construction observation and documentation Environmental and construction materials sample collection Laboratory...  ...geological, or biological/biosystems engineering, environmental science or geology and graduating by June 2028 required. Must be...