Job Description

Position: Telecom Engineer
Type: Contract (Remote)
Duration: Through December 31, 2024

Overview: We are seeking a skilled Telecom Engineer with expertise in migrating call center solutions to Genesys Cloud. This is a remote contract position scheduled to last through the end of the year. The ideal candidate will have a strong background in transitioning from on-premises call center systems to cloud-based solutions, specifically Genesys Cloud, as well as experience in moving and testing automated call routes.
Key Responsibilities:

• Lead the migration of existing on-prem call center solutions to the Genesys Cloud platform.
• Design, implement, and configure call flows and automated call routes within Genesys Cloud.
• Conduct thorough testing of call routes to ensure seamless functionality post-migration.
• Collaborate with cross-functional teams to gather requirements and ensure successful deployment.
• Troubleshoot and resolve any issues that arise during the migration process.
• Document all processes, configurations, and changes made during the migration.
• Provide ongoing support and training to team members as needed.

Required Skills and Qualifications:

• Proven experience migrating from on-prem call center solutions to Genesys Cloud.
• Strong understanding of automated call routing and call flow design.
• Familiarity with telecom systems and call center technologies.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills to interact with stakeholders and team members effectively.
• Ability to work independently in a remote environment.

Preferred Qualifications:

• Certifications in Genesys Cloud or related telecom technologies.
• Experience with troubleshooting telecom systems and call routing issues.
• Background in project management or process improvement.

Job Tags

Contract work, Remote job,

Similar Jobs