Telecom Engineer Job at Gravity IT Resourcing, Knoxville, TN

RXJtZkJ3cUVKMllWd21IL3hvMjRmWEpqQ0E9PQ==
  • Gravity IT Resourcing
  • Knoxville, TN

Job Description

Position: Telecom Engineer
Type: Contract (Remote)
Duration: Through December 31, 2024

Overview: We are seeking a skilled Telecom Engineer with expertise in migrating call center solutions to Genesys Cloud. This is a remote contract position scheduled to last through the end of the year. The ideal candidate will have a strong background in transitioning from on-premises call center systems to cloud-based solutions, specifically Genesys Cloud, as well as experience in moving and testing automated call routes.
Key Responsibilities:
  • Lead the migration of existing on-prem call center solutions to the Genesys Cloud platform.
  • Design, implement, and configure call flows and automated call routes within Genesys Cloud.
  • Conduct thorough testing of call routes to ensure seamless functionality post-migration.
  • Collaborate with cross-functional teams to gather requirements and ensure successful deployment.
  • Troubleshoot and resolve any issues that arise during the migration process.
  • Document all processes, configurations, and changes made during the migration.
  • Provide ongoing support and training to team members as needed.
Required Skills and Qualifications:
  • Proven experience migrating from on-prem call center solutions to Genesys Cloud.
  • Strong understanding of automated call routing and call flow design.
  • Familiarity with telecom systems and call center technologies.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills to interact with stakeholders and team members effectively.
  • Ability to work independently in a remote environment.
Preferred Qualifications:
  • Certifications in Genesys Cloud or related telecom technologies.
  • Experience with troubleshooting telecom systems and call routing issues.
  • Background in project management or process improvement.

Job Tags

Contract work, Remote job,

Similar Jobs

Farm Job Search

Center Pivot Irrigation Technician Job at Farm Job Search

 ...center pivot irrigation systems powered by large 3 phase electric motors. $50,000 to $65,000 per year DOE. Less than 30 minutes from the state capitol and jobs for a spouse. Beautiful country near the Missouri River for hunting, fishing, boating and water sports.... 

Liberty Personnel Services, Inc.

Sales Engineer Job at Liberty Personnel Services, Inc.

 ...Job Details: Sales Engineer A client of ours is seeking an experienced Sales Engineer to support and grow an established industrial customer base in Illinois. This role focuses on developing long-term client relationships, identifying operational needs, and delivering... 

Bath Concepts Independent Dealers

Brand Ambassador Job at Bath Concepts Independent Dealers

 ...California Bathrooms is a quickly growing brand in the acrylic bath remodeling industry....  ...-free. We are seeking Brand Ambassadors for our San Diego markets and surrounding...  ...to work in a fast-paced environment Travel to booked shows/events (must have reliable... 

Oak Ridge National Laboratory

Nuclear Mechanical Engineer Job at Oak Ridge National Laboratory

 ...Requisition Id15803 Overview: We are seeking a Nuclear Mechanical Engineer to join the Systems Engineering (SE) Group within the Research Reactors Division (RRD) at Oak Ridge National Lab (ORNL).Our groupis responsible forthe High Flux Isotope Reactor... 

Dynamics ATS

Electrical Technician Job at Dynamics ATS

 ...Houston, TX Type of Employment Contract-to-Hire Employer Info Our client is a manufacturer specializing in subsea pipeline components and forged products. Job Summary This position is responsible for working in a manufacturing environment to...