Telecom Engineer Job at Gravity IT Resourcing, Knoxville, TN

RXJtZkJ3cUVKMllWd21IL3hvMjRmWEpqQ0E9PQ==
  • Gravity IT Resourcing
  • Knoxville, TN

Job Description

Position: Telecom Engineer
Type: Contract (Remote)
Duration: Through December 31, 2024

Overview: We are seeking a skilled Telecom Engineer with expertise in migrating call center solutions to Genesys Cloud. This is a remote contract position scheduled to last through the end of the year. The ideal candidate will have a strong background in transitioning from on-premises call center systems to cloud-based solutions, specifically Genesys Cloud, as well as experience in moving and testing automated call routes.
Key Responsibilities:
  • Lead the migration of existing on-prem call center solutions to the Genesys Cloud platform.
  • Design, implement, and configure call flows and automated call routes within Genesys Cloud.
  • Conduct thorough testing of call routes to ensure seamless functionality post-migration.
  • Collaborate with cross-functional teams to gather requirements and ensure successful deployment.
  • Troubleshoot and resolve any issues that arise during the migration process.
  • Document all processes, configurations, and changes made during the migration.
  • Provide ongoing support and training to team members as needed.
Required Skills and Qualifications:
  • Proven experience migrating from on-prem call center solutions to Genesys Cloud.
  • Strong understanding of automated call routing and call flow design.
  • Familiarity with telecom systems and call center technologies.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills to interact with stakeholders and team members effectively.
  • Ability to work independently in a remote environment.
Preferred Qualifications:
  • Certifications in Genesys Cloud or related telecom technologies.
  • Experience with troubleshooting telecom systems and call routing issues.
  • Background in project management or process improvement.

Job Tags

Contract work, Remote job,

Similar Jobs

The Prolift Rigging Company

Crane Operator Job at The Prolift Rigging Company

 ...Teamwork - We are a team that needs each members' contribution to achieve our mission. JOB SUMMARY The PLR Crane Operator is responsible for providing lifting and hoisting services to customers by performing crane setup, pre-operation inspection, rigging... 

Jon & Vinny's

Pastry Cook - Commissary Job at Jon & Vinny's

 ...are Join the team at Jon & Vinnys , where passion for great food and genuine hospitality come together in a fast-paced, energetic...  ...standards for food quality control to uphold Food Safety Standards Good communication with the packers and chefs on daily needs... 

Contrarian Thinking

Short Form Editor Job at Contrarian Thinking

 ...We're looking for a short-form video editor with experience editing viral content. This job is to edit short form content for Codie Sanchez...  ...Salary is $1,000 / $1,700 USD per month and the job is 100% remote. *Salary depends on your skills, experience, and primarily... 

Landry's Corporate Office

Project Controller Job at Landry's Corporate Office

 ...Ability to work collaboratively and interact effectively with departments across the organization. Excellent written and verbal communication skills. Proficient in Microsoft Excel and Word. Prior experience communicating with upper management and handling issues... 

Diane's Travel Business

Hotel Scheduler (wfh) Job at Diane's Travel Business

 ...exclusive travel perks all while working virtually from the comfort of your home. Requirements Must be 18...  ...Comfortable using basic computer tools and online platforms Strong communication...  ...provided Flexible part-time or full-time scheduling Generous...