Telecom Engineer Job at Gravity IT Resourcing, Knoxville, TN

RXJtZkJ3cUVKMllWd21IL3hvMjRmWEpqQ0E9PQ==
  • Gravity IT Resourcing
  • Knoxville, TN

Job Description

Position: Telecom Engineer
Type: Contract (Remote)
Duration: Through December 31, 2024

Overview: We are seeking a skilled Telecom Engineer with expertise in migrating call center solutions to Genesys Cloud. This is a remote contract position scheduled to last through the end of the year. The ideal candidate will have a strong background in transitioning from on-premises call center systems to cloud-based solutions, specifically Genesys Cloud, as well as experience in moving and testing automated call routes.
Key Responsibilities:
  • Lead the migration of existing on-prem call center solutions to the Genesys Cloud platform.
  • Design, implement, and configure call flows and automated call routes within Genesys Cloud.
  • Conduct thorough testing of call routes to ensure seamless functionality post-migration.
  • Collaborate with cross-functional teams to gather requirements and ensure successful deployment.
  • Troubleshoot and resolve any issues that arise during the migration process.
  • Document all processes, configurations, and changes made during the migration.
  • Provide ongoing support and training to team members as needed.
Required Skills and Qualifications:
  • Proven experience migrating from on-prem call center solutions to Genesys Cloud.
  • Strong understanding of automated call routing and call flow design.
  • Familiarity with telecom systems and call center technologies.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills to interact with stakeholders and team members effectively.
  • Ability to work independently in a remote environment.
Preferred Qualifications:
  • Certifications in Genesys Cloud or related telecom technologies.
  • Experience with troubleshooting telecom systems and call routing issues.
  • Background in project management or process improvement.

Job Tags

Contract work, Remote job,

Similar Jobs

Bayer

Sr Data Scientist, AI Job at Bayer

 ...At Bayer were visionaries, driven to solve the worlds toughest challenges and striving for a world where 'Health for all Hunger for none is no longer a dream, but a real possibility. Were doing it with energy, curiosity and sheer dedication, always learning from unique... 

Bayer

Quality Generalist Job at Bayer

 ...At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique... 

Goodwill Industries of San Diego County

Processing Worker I Job at Goodwill Industries of San Diego County

 ...assists in stocking the floor and pulling merchandise. Opens and closes donations area. Accepts and safeguards donations and keeps processing and donation areas in a clean, safe and organized manner. Provides excellent customer service to donors and customers.... 

Liberty Personnel Services, Inc.

Sales Engineer Job at Liberty Personnel Services, Inc.

 ...Job Details: Sales Engineer A client of ours is seeking an experienced Sales Engineer to support and grow an established industrial customer base in Illinois. This role focuses on developing long-term client relationships, identifying operational needs, and delivering... 

Stripes Logistics Company

Power Only Owner Operators - Regional Blocks Job at Stripes Logistics Company

 ...Tractor/Truck in order to qualify for this opportunity. We are an Owner Operator Fleet only. We do not own any trucks, nor do we hire direct...  ...Job: Stripes Logistics is seeking dedicated and reliable Power-Only Tractor Owner-Operators to handle container and dry van loads...