Telecom Engineer Job at Gravity IT Resourcing, Knoxville, TN

RXJtZkJ3cUVKMllWd21IL3hvMjRmWEpqQ0E9PQ==
  • Gravity IT Resourcing
  • Knoxville, TN

Job Description

Position: Telecom Engineer
Type: Contract (Remote)
Duration: Through December 31, 2024

Overview: We are seeking a skilled Telecom Engineer with expertise in migrating call center solutions to Genesys Cloud. This is a remote contract position scheduled to last through the end of the year. The ideal candidate will have a strong background in transitioning from on-premises call center systems to cloud-based solutions, specifically Genesys Cloud, as well as experience in moving and testing automated call routes.
Key Responsibilities:
  • Lead the migration of existing on-prem call center solutions to the Genesys Cloud platform.
  • Design, implement, and configure call flows and automated call routes within Genesys Cloud.
  • Conduct thorough testing of call routes to ensure seamless functionality post-migration.
  • Collaborate with cross-functional teams to gather requirements and ensure successful deployment.
  • Troubleshoot and resolve any issues that arise during the migration process.
  • Document all processes, configurations, and changes made during the migration.
  • Provide ongoing support and training to team members as needed.
Required Skills and Qualifications:
  • Proven experience migrating from on-prem call center solutions to Genesys Cloud.
  • Strong understanding of automated call routing and call flow design.
  • Familiarity with telecom systems and call center technologies.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills to interact with stakeholders and team members effectively.
  • Ability to work independently in a remote environment.
Preferred Qualifications:
  • Certifications in Genesys Cloud or related telecom technologies.
  • Experience with troubleshooting telecom systems and call routing issues.
  • Background in project management or process improvement.

Job Tags

Contract work, Remote job,

Similar Jobs

Riot Games

Principal UX Writer - Riftbound Job at Riot Games

 ...As a UX Writer, youll shape the player experience across one of our games -fromtext and tutorials to UI and packaging. Your job isnt to balance mechanics; its to design understanding. Youll collaborate with designers, producers, and narrative partners to make sure... 

Duolingo

Motion Design Animator, Thrive Intern Job at Duolingo

Our mission at Duolingo is to develop the best education in the world and make it universally available. Its a big mission, and thats where you come in! At Duolingo, youll join a team that cares about educating our users, experimenting with big ideas, making fact-based...

Titan Placement Group

Bilingual Pediatric Physician Assistant (PA) Job at Titan Placement Group

 ...Bilingual Pediatric Physician Assistant (PA) Titan Placement Group invites you to explore an opportunity in Pensacola, Florida. Nestled on Florida's Gulf Coast, Pensacola offers a laid-back coastal lifestyle with beautiful beaches, historic charm, and a growing... 

Philadelphia Museum of Art

Museum Studies Internship Program Job at Philadelphia Museum of Art

 ...Museum Studies Internship Program: June 8 July 31, 2026 Application deadline: Monday, February 9, 2026 The Museum Studies Internship Program introduces students to the inner workings of a major metropolitan museum, promoting an awareness of careers in the field... 

Hempfield School District

Director of human resources Job at Hempfield School District

 ...Job Summary: The Director of Human Resources is responsible for providing the day-to-day oversight of the Human Resources Department...  ...& procedures Supervise and participate in the districts talent acquisition process, which includes, but is not limited to, recruitment,...