Top Qualifications:
The candidate must also have broad proficiency in administering and supporting quality management, workforce optimalization and analytics systems
Minimum 5 years of experience in a large enterprise with design, development, administration, and maintenance of contact center
Working knowledge of CTI, LAN/WAN communications, routers and switches
Working knowledge of communications protocols (SIP, H.323, RTP/RTCP etc),
5+ years of strong hands-on knowledge and experience of the following Avaya platforms:
Avaya CM, Avaya System & System Manager, Avaya CMS, Avaya Elite Contact Center, Avaya IX Messaging
Job summary:
We are seeking a highly skilled Telecom Engineer with 10 to 14 years of experience to join our dynamic team. The ideal candidate will have extensive experience in Switching & Routing Cisco, Load Balancer BIG IP / F5, and Cisco Prime. This role requires a deep understanding of Telecom analysis and the ability to work effectively in a day shift. The role does not require travel.
Required Skills: Cisco Prime, Switching & Routing Cisco, Load Balancer BIG IP / F5
Responsibilities:
The candidate must also have broad proficiency in administering and supporting quality management, workforce optimalization and analytics systems
Minimum 5 years of experience in a large enterprise with design, development, administration, and maintenance of contact center
Working knowledge of CTI, LAN/WAN communications, routers and switches
Working knowledge of communications protocols (SIP, H.323, RTP/RTCP etc),
5+ years of strong hands-on knowledge and experience of the following Avaya platforms:
o Avaya CM, Avaya System & System Manager, Avaya CMS, Avaya Elite Contact Center, Avaya IX Messaging
Extensive PBX/ACD/IVR experience including call flows, vectors, and adjunct routing, system architecture, design principles and implementation
Experience with configuration and support experience in a complex multi-layered network environment
Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
Capable of quickly learning new technologies and procedures, as well as being willing to train others
Strong understanding and experience designing complex call flows
Strong troubleshooting and problem-solving skills
Strong understanding of contact center analytics
Experience in custom report building, data analysis with Excel and SQL
Knowledge of networking principles, including TCP/IP, SIP
Implementation & Solutions: broad skills in both technology & analysis
Excellent communication (Written and Verbal) interpersonal skills
Experience with contact center IVR/routing/ACD
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this jobDuties: Medical coding in an acute care setting; must possess proficient computer skills (e.g., MS Word, Excel, ICD 9 CM, CPT 4, Encoder); knowledge of coding guidelines, payor guidelines, federal billing guidelines; knowledge of anatomy, physiology &...
...For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's... ...tax structure. Located in Orlando, Fla., Nemours Childrens Hospital is the newest addition to the Nemours integrated healthcare system...
...Prime Time Healthcare is seeking a travel Ultrasound Technologist for a travel job in Rochester, New York. Job Description & Requirements ~ Specialty: Ultrasound Technologist ~ Discipline: Allied Health Professional ~ Start Date: 01/26/2026~ Duration: 13 weeks...
...Brainfuse is a leading provider of online tutoring and educational support, partnering with schools and districts nationwide to help K... ...Overview: We're seeking experienced online educators to teach Math and ELA to K8 students in a structured, semester-long program....
...Title: Senior UX Writer Location: Newton, MA-Onsite Duration: Contract to Hire (11 months) Overview: Are you a clear, systems-minded storyteller who turns complex ideas into simple, confident guidance? As a UX Writer on our design team, you'll shape...