Top Qualifications:
The candidate must also have broad proficiency in administering and supporting quality management, workforce optimalization and analytics systems
Minimum 5 years of experience in a large enterprise with design, development, administration, and maintenance of contact center
Working knowledge of CTI, LAN/WAN communications, routers and switches
Working knowledge of communications protocols (SIP, H.323, RTP/RTCP etc),
5+ years of strong hands-on knowledge and experience of the following Avaya platforms:
Avaya CM, Avaya System & System Manager, Avaya CMS, Avaya Elite Contact Center, Avaya IX Messaging
Job summary:
We are seeking a highly skilled Telecom Engineer with 10 to 14 years of experience to join our dynamic team. The ideal candidate will have extensive experience in Switching & Routing Cisco, Load Balancer BIG IP / F5, and Cisco Prime. This role requires a deep understanding of Telecom analysis and the ability to work effectively in a day shift. The role does not require travel.
Required Skills: Cisco Prime, Switching & Routing Cisco, Load Balancer BIG IP / F5
Responsibilities:
The candidate must also have broad proficiency in administering and supporting quality management, workforce optimalization and analytics systems
Minimum 5 years of experience in a large enterprise with design, development, administration, and maintenance of contact center
Working knowledge of CTI, LAN/WAN communications, routers and switches
Working knowledge of communications protocols (SIP, H.323, RTP/RTCP etc),
5+ years of strong hands-on knowledge and experience of the following Avaya platforms:
o Avaya CM, Avaya System & System Manager, Avaya CMS, Avaya Elite Contact Center, Avaya IX Messaging
Extensive PBX/ACD/IVR experience including call flows, vectors, and adjunct routing, system architecture, design principles and implementation
Experience with configuration and support experience in a complex multi-layered network environment
Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
Capable of quickly learning new technologies and procedures, as well as being willing to train others
Strong understanding and experience designing complex call flows
Strong troubleshooting and problem-solving skills
Strong understanding of contact center analytics
Experience in custom report building, data analysis with Excel and SQL
Knowledge of networking principles, including TCP/IP, SIP
Implementation & Solutions: broad skills in both technology & analysis
Excellent communication (Written and Verbal) interpersonal skills
Experience with contact center IVR/routing/ACD
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job...Remote Customer Service Representative Flexible Schedule | Full-Time or Part-Time Opportunities | 100% Work-from-Home Are you ready to launch... ...development and training resources ~ Supportive virtual community and leadership ~ Grow your experience in customer...
...Were looking for a dependable and organized Administrative Personal Assistant to support an executive with daily scheduling, communication, and administrative tasks. This role is ideal for someone who enjoys creating order, staying on top of details, and helping others...
...Requisition Number: 209916 Job Description Cintas is seeking a Category Manager L1 to manage sourcing strategy to meet the needs of internal customers and stakeholders. Analyze category spend to initiate restructuring of vendor base to achieve cost savings goals...
...Partnership, Agency & Self-Determination, and Joy.JOB SUMMARYThe Athletic Director is responsible for supervising, managing and evaluating the... ...the liaison with a variety of community athletic programs, assisting in the selection, placement and evaluation of coaches within...
...Local MVT position. 6 months exp REQUIRED! Home daily 14 an hour Pay: $670 per week! JUST DELIVERIES TO TEXAS ! Days and night... ...Medical card Minimum 6 monthstractor trailer experience in the last 12 months Valid Class A driver's license NO SAP drivers...