Top Qualifications:
The candidate must also have broad proficiency in administering and supporting quality management, workforce optimalization and analytics systems
Minimum 5 years of experience in a large enterprise with design, development, administration, and maintenance of contact center
Working knowledge of CTI, LAN/WAN communications, routers and switches
Working knowledge of communications protocols (SIP, H.323, RTP/RTCP etc),
5+ years of strong hands-on knowledge and experience of the following Avaya platforms:
Avaya CM, Avaya System & System Manager, Avaya CMS, Avaya Elite Contact Center, Avaya IX Messaging
Job summary:
We are seeking a highly skilled Telecom Engineer with 10 to 14 years of experience to join our dynamic team. The ideal candidate will have extensive experience in Switching & Routing Cisco, Load Balancer BIG IP / F5, and Cisco Prime. This role requires a deep understanding of Telecom analysis and the ability to work effectively in a day shift. The role does not require travel.
Required Skills: Cisco Prime, Switching & Routing Cisco, Load Balancer BIG IP / F5
Responsibilities:
The candidate must also have broad proficiency in administering and supporting quality management, workforce optimalization and analytics systems
Minimum 5 years of experience in a large enterprise with design, development, administration, and maintenance of contact center
Working knowledge of CTI, LAN/WAN communications, routers and switches
Working knowledge of communications protocols (SIP, H.323, RTP/RTCP etc),
5+ years of strong hands-on knowledge and experience of the following Avaya platforms:
o Avaya CM, Avaya System & System Manager, Avaya CMS, Avaya Elite Contact Center, Avaya IX Messaging
Extensive PBX/ACD/IVR experience including call flows, vectors, and adjunct routing, system architecture, design principles and implementation
Experience with configuration and support experience in a complex multi-layered network environment
Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
Capable of quickly learning new technologies and procedures, as well as being willing to train others
Strong understanding and experience designing complex call flows
Strong troubleshooting and problem-solving skills
Strong understanding of contact center analytics
Experience in custom report building, data analysis with Excel and SQL
Knowledge of networking principles, including TCP/IP, SIP
Implementation & Solutions: broad skills in both technology & analysis
Excellent communication (Written and Verbal) interpersonal skills
Experience with contact center IVR/routing/ACD
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this jobGet hired for Simi's nanny Job in Frisco, TX. Experienced Live-in Nanny needed. Find nanny care work in Frisco.
...interns will have the opportunity to work closely with experienced industry professionals and gain valuable, hands-on, full-time work... ...th , 2025. Scope of Position The Packaging Process Engineer Internship will involve collaboration with the Bottle Packaging...
...manner without using jargon ~ Excellent attention to detail and ability to multi-task projects and deliverables ~ Confirmed experience working with deadlines to deliver high-quality output in a short span of time We are an equal opportunity employer and value...
...is seeking a **Sales and Service** **Route Driver** . This role will train to drive a Class... ...Route Equity + OT + Perks**+ _$25/hr if CDL needs to be sponsored_+ Comprehensive health... ...pick-ups in a timely manner+ Follow all local, state (provincial) and federal compliance...
...Enterprise Medical Recruiting is assisting a well-established practice with a 15-year history in hiring a Nurse Practitioner specializing in Pain Management or Orthopedic Surgery. The practice trains 2 to 4 fellows annually and is known for its outstanding reputation among...