Groove Technology Solutions is a leading provider of innovative technology solutions for the hospitality industry, offering a wide range of services from DIRECTV, Internet, and Wi-Fi to video surveillance, phone systems, energy management, and other cutting-edge in-room technologies. Recognized as one of the "Fastest Growing Companies in Utah," we are proud to have been named a "Top Workplace" by the Salt Lake Tribune from 2021 to 2024, one of the "Best Companies to Work For" by Utah Business Magazine from 2018 to 2023, and a "Great Place to Work" from 2022 to 2024. We foster a culture of innovation and continuous improvement. Join us in shaping the future of hospitality tech and growing with a company committed to excellence.
Overview of Position
We are seeking a skilled and experienced Technical Support Representative with a focus on Access Control to join our MDU Team. This person will be primarily responsible for providing expert, phone-based support for our access control systems to customers, installers, and integrators. If you are a tech-savvy problem-solver with a passion for customer service, we want to hear from you!
As an Access Control Technical Support Representative, you will troubleshoot technical issues, assist customers with product inquiries, and ensure timely resolution of concerns, helping Groove maintain its reputation for exceptional service.
What you’ll own
Experience and skills you’ll have
Perks & Benefits
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