Job Description

About us

Since its founding in 2016, Cognativ has quickly expanded beyond the USA to include teams in Spain, India, the UK, and Serbia with clients across the USA and Europe. We aim to work with highly dynamic companies, startups, and investment firms. As part of Cognativ, you will be part of a broader multicultural and international team, regularly interacting with clients and team members worldwide. Vision:  Drive strategic growth and valuation by building products and services for our clients and ourselves. Our values:

• Integrity - We are open and honest in our professional and in our personal lives.
  
• Respect – We create an environment that respects and values everyone at all levels of the organization from all backgrounds, nationalities, races, and color.
  
• Trust – We trust each other, and our clients trust us to do what is needed to make them successful.
  
• Commitment - We are focused on always being our best to ourselves, each other, our clients, and our community.
  

Requirements

Key Responsibilities:

Agile Software Development:

• Lead the product development process utilizing Agile methodologies.
• Collaborate closely with the software development team to ensure timely and high-quality delivery of features and improvements.
• Collaborate with QA to establish clear acceptance criteria and quality benchmarks for features and product releases, ensuring alignment with the product vision and customer expectations.
• Prepare clear and concise release notes for each product update, highlighting new features, improvements, and bug fixes, and ensuring that stakeholders are informed of the latest changes.
• Involve QA early in the development cycle to review test plans, participate in sprint planning, and ensure that testing phases are integrated smoothly into the product development process.
• Work with QA to define and oversee UAT processes, ensuring that the final product meets the agreed-upon criteria before it is released to users.

Team Management:

• Manage and mentor a team of software developers, providing guidance, support, and fostering a collaborative environment.
• Coordinate with cross-functional teams to ensure alignment and delivery on product objectives.

Requirements Development:

• Work with business stakeholders to gather and prioritize product requirements, translating them into clear, actionable specifications for the development team.
• Drive the development of innovative solutions that enhance the company’s product offerings and address client needs.
• Create, maintain, and update detailed product documentation that covers technical specifications, feature descriptions, and use cases to ensure clarity and usability.

Business Communication:

• Serve as a bridge between the business and technical teams, ensuring that product development aligns with business goals.
• Regularly update business stakeholders on progress, challenges, and project timelines.

Client Interaction:

• Engage with external clients to understand their needs, gather feedback, and ensure that product solutions exceed their expectations.
• Proactively address any client concerns and ensure a smooth experience with Inception Company’s products.

Operational Excellence:

• Articulate requirements and documentation in a clear, concise, and detailed manner following best practices.
• Proactively prioritize and maintain the technical infrastructure, ensuring that products are reliable and free from issues during client use.
• Write and structure user guides that are easy to follow, providing step-by-step instructions, screenshots, and examples to help users understand and effectively use the product.
• Develop and regularly update a comprehensive list of Frequently Asked Questions (FAQs) to address common user queries and provide quick resolutions.
• Conduct training sessions and develop materials to educate support teams on new product features and updates, enabling them to provide informed assistance to customers.

Strategic Planning:

• Collaborate with leadership to set product strategy, identify opportunities for growth, and develop roadmaps that align with company goals.
• Stay updated on industry trends and technological advancements to inform product development and maintain a competitive edge.
  

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
  
• 8+ years of experience in product management, with a focus on software products.
  
• Strong understanding of Agile software development practices.
  
• Proven experience managing and leading software development teams.
  
• Exceptional communication and interpersonal skills, with the ability to interface with business stakeholders and external clients.
  
• Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing issues.
  
• Ability to prioritize and manage multiple projects simultaneously while maintaining a focus on quality and deadlines.
  
• Experience with virtual communication tools or platforms is a plus.
  

Nice to Have:

Experience with Live Virtual Events:

• Experience in managing and supporting live virtual events, ensuring seamless execution and high-quality delivery.

Product and Service Management:

• Experience handling both products and services, with a focus on creating value and maintaining quality standards.

E-commerce and Shopping Cart Experience:

• Familiarity with creating and managing shopping cart experiences, integrating e-commerce features, and understanding the nuances of online transactions.

B2B Enterprise-Class Product Knowledge:

• Understanding of B2B enterprise-class products, including the challenges and expectations of high-level corporate clients.

Customer Service and Quality Focus:

• Strong understanding of customer service requirements and the quality standards necessary to maintain client satisfaction in a competitive market.

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