Job Description

Job Description and Duties

Telework is available.

Under direction of the Information Technology Manager (ITM) I within Virtual Desktop & GAL Support Services (VDS), the Information Technology Specialist (ITS) II provides the Office of Technology Services (OTech) and customer departments with expert level analytical and technical assistance for cloud-based services subscribed by OTech on behalf of the State.

The ITS II must be an expert within O365 environment administration, network protocols, email synchronization of mobile devices, Active Directory designs and concepts, anti-spam and anti-virus policy creation, SharePoint administration, Citrix user administration troubleshooting and problem resolution diagnostics.

The ITS II will work closely with the OTech Service Desk, O365 Shared customers, OTech Network Administrators, and the O365 service provider to coordinate and resolve the difficult first- and second-line support calls.  The incumbent will work with the various service providers to perform operational and infrastructure more department-wide tasks related to software upgrades, patches, and implementation of new products associated with the O365 and Citrix environments.  Also, the incumbent will work with the VDS lead and manager to ensure that customers are notified of any changes or maintenance activities that may affect the services.  

Telework
This position is eligible for a hybrid work schedule within California based on departmental policy and operational needs. The telework policy is subject to change depending on business needs, and/or reporting to the work site may be required with minimal notification given. Pursuant to Executive Order, effective July 1, 2025, employees in this position will be required to report to the work site a minimum of two (2) days per week, increasing to four (4) days per week effective July 1, 2026. The specific on-site days will be determined by the department based on operational requirements.

Visa Sponsorship
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

You will find additional information about the job in the .

Working Conditions

CA Residency:

Candidates who reside outside of the State of California may be admitted to the job interview. However, upon a job offer, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

• Supports a work environment that functions 24 hours a day, 7 days a week.
• May require the ability to be contacted by the data center any time, day or night, and on weekends and holidays and call-backs are probable.
• Occasional travel is required to perform assigned duties, attend training, and provide customer support.
• May be required to carry a mobile device with remote access from home.
• Consistent good attendance and punctuality in the workplace is required to support the Branch and Division to achieve its mission.
• Must pass a fingerprint background criminal record check completed by the Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI).

Special Requirements

Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed state application (STD. 678) – For exam use only.

Please do NOT include your Social Security Number on any of the submitted documents.

STATEMENT OF QUALIFICATIONS (SOQ) REQUIRED

All interested applicants are required to submit a Statement of Qualifications (SOQ). You must provide direct responses to each of the numbered items listed below. Each individual response must be numbered and include the full text of the numbered items prior to your response. Please include specific examples of your education, training, and/or experience. Limit your SOQ to a maximum of two (2) pages, single-spaced, twelve-point Arial font.

Note: Applicants who do not follow these instructions will be disqualified from the selection process. Cover letters and résumés do not take the place of the SOQ.

1. Please provide details of your technical and/or lead experience and include specific examples as it relates to providing lead technical support over infrastructure and/or platform technologies (i.e. Citrix, O365 SMTP, etc.).

2. Describe your background, knowledge, and experience with working on a team that supports the infrastructure that houses mission critical applications.  Please provide details of your roles and responsibilities, and the skill sets you possess that contributed to the success of the team.

3. Describe your background, experience, education, and/or training with SMTP, O365 and your ability to serve as a subject matter expert, lead person to staff and trusted advisor to management.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Possess 1+ years of expert level experience in Microsoft O365 tenant, AAD.
• Possess 2+ years of expert level experience in Microsoft Active Directory 2012 or above.
• Possess 2+ years of expert level experience in Microsoft SharePoint.
• Possess 1+ years of expert level experience in Citrix user administration.
• Possess 1+ years of expert level experience in Simple Mail Transfer Protocol (SMTP)
• Microsoft Forefront Online Protection for Exchange experience in creating policy rules and reports.
• Knowledge of Legal Archive and E-Discovery policy creation and processes.
• Knowledge of the most current server components, concepts, security, and maintenance.
• Ability to communicate and work productively with technical staff, vendors, OTech management, and OTech customers in a professional consulting role.
• Possess knowledge of ITIL concepts and the IT Service Support and IT Service Delivery functions in an ITSM environment.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Additional Application Instructions

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Applicants who wish to submit hard copy applications shall use the most current version of the State Application (STD. 678) revised 10/2023. The position number and job control number must be identified in the job title line of the STD 678 (these numbers will auto-populate in the job title of the STD 678 if submitting an electronic application through CalCareers Account). The hard copy application MUST be signed. Applicants who fail to submit the most current version of the STD. 678 may be disqualified.  

Note: Applications MUST include the “From dates“ and “To” dates, “Hours Per Week”, and “Duties Performed” fields for all job listed in the “Employment History” fields, and contact names and phone numbers of supervisors. State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles). Applications that are submitted blank will be considered incomplete. Reference to a resume in place of a description of the duties will not be accepted. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.

Please note that the CalCareer system will not allow you to make changes to your application information once it is submitted. For all other questions regarding your CalHR CalCareer account, you may contact the CalCareer Unit at (866) 844-8671.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  Required. Please see “Special Requirements” section for further information.

• Other -

  If you are using EDUCATION to meet the minimum qualifications for this classification, you MUST provide your unofficial transcripts as proof of meeting the education requirements as listed in the Classification Specification (please see the Class Specification located under “Minimum Requirements” on the left -hand side of this job posting). Applicants who completed their education outside of the United States (with foreign degrees/transcripts) must provide a foreign transcript evaluation. The transcript evaluation must state the number of units to which foreign coursework is equal. Foreign education evaluation services can be found at   . Official transcripts and official foreign degree transcripts will be required prior to appointment. If you are not using education to qualify for this classification, you do not need to submit transcripts. To bypass the required document, select Choose/Upload and select Bypass File.

Job Tags

Permanent employment, Full time, Second job, Work at office, Visa sponsorship, Work visa, Night shift, Weekend work, 2 days per week,

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