Job Description

Responsibilities

· Respond to and resolve users issues by:

· Troubleshoot Microsoft Windows servers, desktop, printing and networking issues.

· Add, change, and delete user accounts in Active Directory, Exchange Server and Office 365

· Troubleshoot Microsoft Office issues.

· Troubleshoot network file share access

· Troubleshoot mobile device synchronization issues with corporate email infrastructure on iOS-based devices

· Troubleshoot basic networking issues such as VPN and general connectivity issues

· Properly manage personal workload and work assignments.

· Continued contribution to creating and updating standard operating procedure and end-user instruction documents

Job Knowledge/Skills

· Strong troubleshooting skills to assist with the support and implementation of various technologies

· Experience troubleshooting basic connectivity issues with PCs and networks

· Possess basic understanding of Configuration Manager (SCCM) infrastructure.

· Support the corporate Citrix XenApp and XenDesktop platforms.

· Strong knowledge of desktop Windows OS (XP/7/10)

· Exposure to Microsoft Windows server technologies (2003 - 2016) and Microsoft Exchange

· Understanding and hands-on experience with enterprise systems architecture and components such as AD, DHCP, DNS, TCP/IP, software deployment, etc.

· Experience with group policy configuration and deployment

· Excellent written and verbal communication skills.

· Excellent planning and organizational skills, as well as sound independent judgment.

· Provide occasional on-call support

Preferred Skills

· Strong knowledge of Citrix

· Experience working with on-premise Microsoft Exchange environments

· Understanding of Backups and Backup software

· Experience working with virtualization technologies such as VMware.

· Knowledge of storage devices & technologies like RAID, SAN and archive.

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