Job Description

Title: ServiceNow Administrator

Work Location: Remote

Duration: 5 Years Contract

Required Skills/Experience

• 3+ years of experience as a ServiceNow Administrator or Developer.
• ServiceNow Certified System Administrator (CSA) Required.
• Experience in a public sector or Medicaid environment.
• Experience preparing a platform for expansion, particularly with Public Sector Digital Services or other ServiceNow modules.
• Strong understanding and hands-on experience with the ITSM module (Incident, Problem, Change, Knowledge, Service Catalog, etc.).
• Experience with JavaScript, Glide scripting, and ServiceNow APIs.
• Familiarity with ServiceNow update sets, scoped applications, and integrations.
• Ability to work independently and manage multiple priorities.
• Excellent communication and documentation skills.

Preferred/Not Required

• ServiceNow Certified Application Developer.
• Experience in a public sector or Medicaid environment.
• Experience preparing a platform for expansion, particularly with Public Sector Digital Services or other ServiceNow modules.

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