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Job Title: Sr. Call Center Manager
Location: Washington DC (In office)
Duration: Full Time/ Permanant
Summary :
Customer Service Operations Managers are responsible for day-to-day activity within contact centers. Oversees multiple customer service teams handling customer inquiries via phone, email, or chat. Responsible for the development of contact center staff and supervisors. Responsible for ensuring a quality customer experience from start to finish, and proactively seeking ways to improve internal processes and results. Monitor operations to ensure adherence to service level standards and bank/department policies and procedures.
Essential Duties and Responsibilities include the following:
Supervisory Responsibilities:
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