ServiceNow Configuration Specialist Job at Apptad Inc, Georgia

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  • Apptad Inc
  • Georgia

Job Description

Our client in Washington, DC is seeking a skilled ServiceNow Configuration Specialist to support the implementation, configuration, and optimization of ServiceNow modules with a particular focus on GRC/IRM and ITSM capabilities. The ideal candidate will have hands-on experience installing and configuring new ServiceNow products, developing custom workflows, and ensuring seamless integration across business processes. This role requires a strong understanding of ServiceNow architecture and the ability to translate business needs into scalable platform solutions.

Responsibilities:

  • Install and configure new ServiceNow modules, particularly GRC/IRM and ITSM
  • Develop and customize workflows, business rules, and UI policies
  • Perform system configuration and scripting to meet business requirements
  • Collaborate with stakeholders to gather requirements and implement ServiceNow solutions
  • Support ongoing improvements, upgrades, and enhancements to the ServiceNow platform
  • Maintain detailed technical documentation and ensure system compliance
  • Troubleshoot issues and perform root cause analysis
  • Integrate ServiceNow with other enterprise systems as needed
  • Ensure platform security, role-based access, and data integrity
  • Follow best practices for ServiceNow development and delivery in an Agile environment

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