Service Manager Job at Nielsen Automotive Group, New Jersey

RTdtZUNnQ0xKR1lRdzJMd3o0Mi9mWHRnQ1E9PQ==
  • Nielsen Automotive Group
  • New Jersey

Job Description

The Nielsen Automotive Group is seeking a Service Manager to join our service team in North NJ! The Service Manager is responsible for the work flow and the profitability of the service department. As such, the manager controls the major overhead costs of the dealership and influences customer satisfaction and owner loyalty. Benefits:

  • Excellent work environment
  • Employee discount plans on purchases and services
  • Competitive wages, commensurate with experience
  • Health, dental and vision insurance
  • Life insurance
  • 401k retirement account
  • Paid vacation and sick leave
Essential Duties:
  • Maintain highest possible standards of workmanship; advise technicians of dealership CSI on a regular basis.
  • Maintain daily required housekeeping in service department to promote morale and quality standards; devise and implement – schedule of training for technical, productive, non- productive, and non-technical personnel.
  • Obtain craftsman league scores at or above zone average; counsel regularly with employees, especially those whose performance is below standards.
  • Develop systems of quality check of performance and tagging of special jobs.
  • Resolve 100% of customer complaints within 48 hours
  • Keep dealer informed of serious complaints, possible legal cases, and cases not closed satisfactorily; be totally aware of “lemon laws”.
  • Recruit, build, train, and maintain a quality service organization.
  • Develop systems for quality checking each job.
  • Recruit and hire highest quality technicians and service personnel.
  • Devise, maintain and update systems for use of technical resource data in accordance with dealership policy.
  • Develop standards of customer treatment and enforce their use; devise special processes for handling comebacks.
  • Establish and maintain an organized and up to date customer follow and record system.
  • Be familiar with and able to operate an automated control systems
  • Complete campaigns in timely fashion, at or above zone average.
  • Maintain effective Inter-department relationships.
  • Develop systems for 100% review of check lists for car preparation.
  • Handle service department responsibilities for delivery in accordance with the requirements of the delivery program.
  • Work with sales department in generation of new and used car sales.
  • Work with parts department as appropriate to ensure proper stocking of high use parts.
  • Forecast sales, gross profit, and expenses.
  • Develop annual service plan
  • Maximize customer satisfaction through systems to insure accurate handling of warranty and customer pay labor.
  • Communicate effectively with all customers in a manner that reflects positively on one self, the dealership, and the product.

Job Tags

Full time,

Similar Jobs

Fleet Services by Cox Automotive

Mobile Diesel Mechanic II - Class C License Job at Fleet Services by Cox Automotive

 ...while your application is being reviewed, please Text DFS2 to (***) ***-****. Veterans encouraged to apply. Fleet Services A Cox Automotive Company keeps your fleet moving! Headquartered in Indianapolis, Fleet Services by Cox Automotive has grown to become one... 

Empire National Inc.

Box Truck Owner-Operator Job at Empire National Inc.

 ...5 , ****@*****.*** Paul Gibson at (***) ***-****, ****@*****.*** Are you an owner-operator with a Sprinter Van or Small Straight Truck and ready to go over-the-road? Sign up with Empire National Inc. to get the best load offers! Benefits... 

Federal Express Corporation

Package Handler (Warehouse like) Job at Federal Express Corporation

 ...Federal Express Corporation (FEC) is part of the rapidly growing warehouse and transportation sector that helps keep America, and our...  ...wages beginning at $17.90 per hour paid weekly for both full and part time opportunities ~$5,250 tuition reimbursement every year with... 

Republic Airways, Inc.

Flight Attendant Job at Republic Airways, Inc.

 ...Job Category Flight Attendant POSITION PURPOSE Ensures the safety and comfort of passengers...  .... Contributes to a reliable and ontime operation by working with other...  ...aviation industry. Its an exciting time to be part of our Company, from corporate positions... 

Johns Hopkins Medicine

PHYSICIAN ASSISTANT II - Pediatrics Cardiac OR Job at Johns Hopkins Medicine

 ...Location: Johns Hopkins Hospital (JHH) The Pediatric Cardiac Surgery Physician Assistant Under the direction, supervision and responsibility of a physician, and in accordance with established policies evaluates patient's health status through diagnostic procedures...