Service Manager Job at Nielsen Automotive Group, New Jersey

RTdtZUNnQ0xKR1lRdzJMd3o0Mi9mWHRnQ1E9PQ==
  • Nielsen Automotive Group
  • New Jersey

Job Description

The Nielsen Automotive Group is seeking a Service Manager to join our service team in North NJ! The Service Manager is responsible for the work flow and the profitability of the service department. As such, the manager controls the major overhead costs of the dealership and influences customer satisfaction and owner loyalty. Benefits:

  • Excellent work environment
  • Employee discount plans on purchases and services
  • Competitive wages, commensurate with experience
  • Health, dental and vision insurance
  • Life insurance
  • 401k retirement account
  • Paid vacation and sick leave
Essential Duties:
  • Maintain highest possible standards of workmanship; advise technicians of dealership CSI on a regular basis.
  • Maintain daily required housekeeping in service department to promote morale and quality standards; devise and implement – schedule of training for technical, productive, non- productive, and non-technical personnel.
  • Obtain craftsman league scores at or above zone average; counsel regularly with employees, especially those whose performance is below standards.
  • Develop systems of quality check of performance and tagging of special jobs.
  • Resolve 100% of customer complaints within 48 hours
  • Keep dealer informed of serious complaints, possible legal cases, and cases not closed satisfactorily; be totally aware of “lemon laws”.
  • Recruit, build, train, and maintain a quality service organization.
  • Develop systems for quality checking each job.
  • Recruit and hire highest quality technicians and service personnel.
  • Devise, maintain and update systems for use of technical resource data in accordance with dealership policy.
  • Develop standards of customer treatment and enforce their use; devise special processes for handling comebacks.
  • Establish and maintain an organized and up to date customer follow and record system.
  • Be familiar with and able to operate an automated control systems
  • Complete campaigns in timely fashion, at or above zone average.
  • Maintain effective Inter-department relationships.
  • Develop systems for 100% review of check lists for car preparation.
  • Handle service department responsibilities for delivery in accordance with the requirements of the delivery program.
  • Work with sales department in generation of new and used car sales.
  • Work with parts department as appropriate to ensure proper stocking of high use parts.
  • Forecast sales, gross profit, and expenses.
  • Develop annual service plan
  • Maximize customer satisfaction through systems to insure accurate handling of warranty and customer pay labor.
  • Communicate effectively with all customers in a manner that reflects positively on one self, the dealership, and the product.

Job Tags

Full time,

Similar Jobs

Zoetis, Inc.

Global Pharmacovigilance: Signal Manager Job at Zoetis, Inc.

 ...Role Description We are seeking a veterinary professional with strong global regulatory expertise to join our Global Pharmacovigilance team, ensuring rigorous post-marketing surveillance of veterinary medicinal products in compliance with evolving regulatory requirements... 

Waed Ventures

Financial Analyst Job at Waed Ventures

Job Summary: The Accounting & Financial Analyst is responsible for supporting both accounting and financial analysis functions, including general ledger maintenance, financial reporting, accounts payable and receivable, budgeting, and financial planning. The role ensures...

Emerson Hospital

Clinical Pharmacist. (M-F 2:30p-11pm) Job at Emerson Hospital

Clinical Pharmacist. (M-F 2:30p-11pm)Job Ref: 33052Category: PharmacyLocation: 133 Old Road to Nine Acre Corner, Concord, MA 01...  ...compliance with regulatory standards (Joint Commission, USP, state/federal laws)What Were Looking For:~PharmD or BSPharm~Active... 

Allegan County

Allegan County Boards & Commissions Members Job at Allegan County

 ...The Allegan County Board of Commissioners is accepting applications for the following boards and committees of Allegan County. Positions...  ...appointed/elected by the Board. Hours: Board and committee members attend scheduled meetings as needed. Compensation: Some members... 

Huron Regional Medical Center

Clinical Pharmacist Job at Huron Regional Medical Center

 ...Director of Pharmacy, following all policies and regulations, the pharmacist will be responsible for accurately interpreting orders,...  ...hospital and departmental safety policies and procedures, and state/federal regulations including USP 795 Non-sterile compounding, USP 797...