Service Concierge Job at Victory Hyundai of Ashtabula, Austinburg, OH

RUxpV0NBS0dJR2daekdMeHlZMjZmSHBqREE9PQ==
  • Victory Hyundai of Ashtabula
  • Austinburg, OH

Job Description

Service Concierge

We are currently seeking an experienced, motivated, and energetic professional to manage initiatives in our Customer Service Department. The Service Concierge’s primary goal is to be the Chief Customer Care Advocate; experience and interpret each customer touchpoint through the eyes of the customer to promote customer loyalty and grow business. The Service Concierge ensures that no stone is left unturned as we seek to provide the top level of care for our customers both before, during and after visiting our stores. They will be the direct link from the customer to the correct manager or department lead in ensuring that the customer receives the highest level of care if an issue arises. They will schedule follow-up calls with new and used vehicle purchasers and service customers. The Service Concierge will have the ability to adjust transactions and give reimbursements to increase customer retention and eliminate problems that may arise from customer interactions and experiences that fall below Victory's high standards.

The ideal candidate has experience in a large-volume dealership, and some supervisory or management experience. They must have a strong sales aptitude, excellent communication, and interpersonal skills.

This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.

Responsibilities

  • Manages customer experience and makes the proper adjustments to facilitate the highest level of customer satisfaction.
  • Maintains strong communication with customers to eliminate problems before, during and after a sale or service visit.
  • Maintains a solid customer follow-up system to encourage repeat and referral business.
  • Develops action plans to rectify problems and acts as the bridge between the customer and the applicable department.
  • Attend department meetings and share feedback as it pertains to customer experience.
  • Take the initiative to be back up support as needed to ensure customer experience is seamless and not compromised.
  • Performs other duties as assigned.

Job Tags

Full time,

Similar Jobs

Wells Fargo

Corporate Banking Associate Job at Wells Fargo

**About this role:**Wells Fargo is seeking a Corporate Banking Associate as part of the Technology, Media, and Technology (TMT) Corporate & Investment Banking team. Learn more about our career areas and lines of business at wellsfargojobs.com.The TMT Associate Corporate... 

Amazon.com Services LLC

Recruiter, Amazon University Talent Acquisition Job at Amazon.com Services LLC

 ...DESCRIPTION Amazon University Talent Acquisition (AUTA), recruiting team is seeking talented recruiters that will support attracting and hiring Amazon's future leaders, at scale, from student talent. The ideal candidate must possess the ability to earn trust and... 

Soft source inc

Android Developer Job at Soft source inc

 ...We're seeking a skilled Android Developer with expertise in Kotlin, Jetpack Compose, and GraphQL to join our team. As an Android Developer, you...  ...to create seamless user experiences while ensuring optimal app performance and scalability. Required Qualifications & Skills... 

iHeartMedia

News Writer (part-time) Job at iHeartMedia

 ...podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;+ iHeart is **the home of many of the country's most popular and trusted on-air personalities and podcast influencers** , who... 

Get It - Hospitality

Activity Leader - Summer Day Camps (Seasonal) Job at Get It - Hospitality

Activity Leader - Summer Day Camps (Seasonal) Part-Time | Non-Exempt | Seasonal Are you passionate about working with kids and creating a fun, engaging summer experience? Join our team as an Activity Leader for our Summer Day Camps! This seasonal role is perfect for...