Job Description

Shank Bros Auto Transportation in Vestal, NY is looking for one remote chat agent (entry level) to join our team. Our ideal candidate is self-driven, punctual, and hard-working We are seeking a highly motivated and customer-focused Remote Chat Agent (Entry Level) to join our team. As a Remote Chat Agent, you will be responsible for providing exceptional customer service and support to our clients and customers through live chat, ensuring a seamless and personalized experience. Your primary focus will be on resolving customer inquiries and issues in a timely and professional manner, while working from the comfort of your own remote workspace.

Key Responsibilities:

· Respond to customer inquiries and resolve issues through live chat

· Provide product information, answers, and solutions

· Collaborate with internal teams to resolve complex issues

· Utilize knowledge base and resources to stay up-to-date

· Maintain high-quality service standards and response times

Benefits:

· Competitive salary and benefits package

· Opportunity to work with a dynamic and innovative company

· Professional development and growth opportunities

· Collaborative and supportive remote work environment

· Flexible working hours and remote work options

· Access to cutting-edge technology and software

· Recognition and rewards for outstanding performance

· Paid time off and holidays

· Opportunity to work on exciting and challenging projects

· Professional membership and certification opportunities

· Access to training and development programs

· Work-from-home setup and equipment provided

Requirements:

· 0-2 years of experience in customer service, live chat support, or a related field

· Excellent communication, problem-solving, and typing skills

· Ability to work independently and as part of a remote team

· Proficiency in live chat software and technology

· Strong attention to detail and analytical skills

· High school diploma or equivalent required; associate's or bachelor's degree preferred

We are looking forward to receiving your application. Thank you.

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