Regional Service Manager Job at ABB, Cleveland, OH

RXJTWURnYURMV29Td21YK3lvbStkWFppRFE9PQ==
  • ABB
  • Cleveland, OH

Job Description

Regional Service Manager

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Service Operations Manager

Your role and responsibilities

In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols. The work model for the role is: Remote This role is contributing to the Process Automation Energy Industries in the North region. You will be mainly accountable for: Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention. Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience. Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload. Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility. Our team dynamics: You will join a dynamic and high performing team, where you will be able to thrive.

Qualifications for the role

  • 15+ years of experience in a Field Service function, Field Service Management, or Project Management roles and experience with 800xA, Harmony/S+, or heritage abb control systems
  • Sound knowledge of all ABB Field Service tools and methodologies
  • Have transactional fluency in SAP, SalesForce, and Power BI applications
  • Basic industry knowledge of Power Generation & Transmission, Pulp & Paper, Metals & Mining, Oil & Gas, and Utilities & Water, and renewable energy
  • A 4-year degree in Process Automation, Computer Science, or Engineering is desired or comparable military technical training and minimum 15 years of relevant experience or a special combination of education and experience and/or demonstrated accomplishments will be considered.
  • Excellent communication skills – written and verbal (English).
  • Must have a current visa or be authorized to work in the United States

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

Job Tags

Remote job, Monday to Friday,

Similar Jobs

ESRhealthcare

Sales Engineer (Enterprise) San Francisco Job at ESRhealthcare

 ...Sales Engineer (Enterprise) San Francisco About the Role seeking a motivated Sales Engineer to join our growing technical sales team. You'll work closely with our Growth, Support, and Eng teams to drive technical adoption of our platform. This includes... 

Electric Boat

Nuclear Test Electrical Engineer Job at Electric Boat

 ...Responsibilities for this Position Nuclear Test Electrical Engineer US-CT-Groton Job ID: 2025-15791 Type: Full-Time # of Openings: 2 Category: Engineering EB Groton Shipyard Overview The candidate for Test Engineer I/II/Sr/Spec will work... 

Royal Caribbean Group

Pastry Cook - Rci Job at Royal Caribbean Group

 ...charge of producing the wide variety of delights available to our guest onboard our ships; items include: sweets cold and frozen, ice creams, ice cakes, pudding, chocolates, and more! Advanced pastry cooking methods, knowledge of mix techniques, and experience in a high... 

SCS Engineers

Environmental Engineering Intern Job at SCS Engineers

 ...following tasks: Construction observation and documentation Environmental and construction materials sample collection Laboratory...  ...geological, or biological/biosystems engineering, environmental science or geology and graduating by June 2028 required. Must be... 

Bayer

Associate Engineer - QC Microbiology - Indianola, PA Job at Bayer

 ...At Bayer were visionaries, driven to solve the worlds toughest challenges and striving for a world where 'Health for all Hunger for none is no longer a dream, but a real possibility. Were doing it with energy, curiosity and sheer dedication, always learning from unique...