Job Description
About Us
Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people.
Our 10,000 colleagues serve clients in more than 50 countries. We offer five core solutions:
- Organizational Strategy
- Assessment and Succession
- Talent Acquisition
- Leadership Development
- Total Rewards
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Job description
The Role Korn Ferry is searching for a Recruiting Coordinator Team Lead. The RPO Coordination Team is critical to the success of the RPO in North America. It focuses the energy of a team of professionals on multiple time- and compliance-critical activities at moments in the hiring process when personal contact, customer care, speed and process compliance are all crucial to meet various stakeholder needs: team members, individual hiring managers and applicants, the TA and HR organizations, and the RPO.
At the direction of the Account Leader, this position builds and manages the coordination team to ensure that a high quality, customer centric, and cost-effective coordination service is delivered in support of the Client's hiring plan by building a team, developing goals and objectives, and measuring outputs.
Primary Responsibilities: Tactical - Lead and direct a team of coordinators to manage interview scheduling, offer and background check processes.
- Work with leadership team to manage daily work priorities, challenges, or issues as needed.
- Maintain effective, positive customer service relationships by responding to customer needs, resolving conflicts, and educating stakeholders and the recruitment team on customer care.
- Manage team members effectively to achieve the goals and objectives of the coordination team by monitoring progress, cross-training team members, and shifting them to meet needs when the situation demands.
- Schedule and assign work, resolve processing problems, collect data to monitor progress, carry an assigned workload, or fill in as necessary.
- Effectively and continually communicate with HMs, Recruiters, and candidates to facilitate the flow of information necessary to the success of the hiring process and the team.
Strategic - Define 'core team' size based on historical volumes, productivity patterns and forecasted needs.
- Develop a work structure and training plan to allow the team to meet cyclical volume swings by scaling the team size for changes in demand.
- Implement and monitor departmental goals and objectives for the team that align with the strategic direction of the organization by analyzing needs and developing recommendations.
- Identify patterns that indicate opportunities for improvement, and present to leadership as potential projects for continuous improvement. Utilize all available resources to ensure changes are data-driven and implemented in a way most likely to impact in a positive way.
- Implement individual performance expectations; coach, develop and deliver performance evaluations to enable team member success in individual and team objectives.
- Maintain system data integrity and accuracy.
- Design and compose productivity and project status reports on weekly, monthly and quarterly basis.
Required Skills: - 4+ years of experience managing recruitment support staff, including hiring, performance management and development, and people discipline.
- 3+ years of experience managing metrics and reporting in support of productivity, quality and customer care objectives
- 2+ years of experience working with Service Level Agreements (SLA's)
- 2+ years of experience with various Applicant Tracking Systems
- 2+ years of experience managing competing priorities in a fast-paced, matrixed driven organization
- Demonstrated understanding of recruiting processes, critical path items and driving process compliance in recruitment coordination/support
- Experience with data analysis and excel spreadsheets required.
- Must be proficient with computer applications, software and Microsoft products.
- Excellent written and verbal communication skills and ability to ensure high degree of confidentiality with strong problem-solving skills required.
- Ability to problem solve and participate in continuous improvement activities.
- High School Diploma
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Internal Mobility at Korn Ferry If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.
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Korn Ferry is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.
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If you are a resident of New York, Colorado, California, Washington, Hawaii, District of Columbia, New Jersey, Maryland, Illinois, Massachusetts, Vancouver, British Columbia, Manitoba, New Brunswick, Newfoundland, Nova Scotia, Ontario, Quebec, Saskatchewan" please
click here for remote opportunities with Korn Ferry in your state/province.
Reference Job Id: 21971
#LI-DNI
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Job Tags
Permanent employment, Local area, Shift work,