Job Description

General Summary Of Position
Schedule and manage technicians in the field via phone and email to support Grid customers, rollouts, and small projects. Work closely with Granite’s account management and repair teams
Duties And Responsibilities
Field calls from both Customers and occasionally Field Technicians to initiate and resolve customer site issues
Work with other Internal Teams to prioritize dispatches and escalations
Responsible for answering 20+ daily inbound calls.
Work with other Internal Teams to manage the customers’ technical and communication requirements
Work 8-10 Grid orders per day
Manage techs in the field and assist with resolution of issues
Work with mall vendors and mall management to maintain Grid infrastructure
Create project schedules and see through to completion
Track and upload deliverables
Required Qualifications
Excellent PC skills (Microsoft Office)
Typing skills are a MUST
Excellent communication skill (written and verbal)
Ability to multitask and follow issues through to completion
Decision making skills
Ability to solve problems creatively
Preferred Qualifications
Service Dispatch/Scheduling experience
Project Management/Coordination experience
Customer phone call experience

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