Summary/Objective: The Customer Care Administrative Support Specialist is responsible for supporting our Customer Care team. Assists the team by completing order processing for warranty replacement and repair services. Monitoring the Customer Care queues to supply data to the Product Support Specialists. Aid in minor customer service needs with minimal customer interaction. Daily support to the Product Support team that will help to complete the customer experience cycle in a timely manner.
Essential Functions
Competencies
Supervisory Responsibility This position has no supervisory responsibilities.
Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work This is a full-time on-site position. Hours of work are Monday through Friday, 40 hours per week with varying time schedules as determined by the business (8am – 5pm, 8:30pm – 5:30pm or 9am – 6pm).
Travel Travel is not required for this position.
Required Education and Experience
Preferred Education and Experience
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