Job Summary
The Clinical Affairs, Patient Experience and Service Excellence Coordinator is responsible for successfully coordinating patient experience activities, including timely review, response, tracking, and resolution of patient complaints and grievances in the Harvard Dental Center. The Coordinator will collaborate with internal stakeholders to ensure organizational strategies are aligned. The overall goal for the Patient Experience and Service Excellence Coordinator is to create a complete and positive service experience. This role is part of a team of Coordinators within HDC Clinical Affairs. This role interacts extensively with students, faculty, patients, and other HDC / HSDM personnel while working closely with HDC leadership and is on-site.
Position Description
Promotes and demonstrates excellent customer service to internal/external customers.
Basic Qualifications
Additional Qualifications and Skills
Physical Requirements
Working Conditions
Additional Information
Compensation Range (hourly rate): Salary is based on related experience, expertise, and internal equity. Generally new hires can expect compensation between the minimum and midpoint of the range.
Benefits
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