Part-time Nights/Weekends, Remote/Hybrid, Customer Service Representative Job at Centah Inc, Fort Lauderdale, FL

RUxpWURncUtJR3NZejJUeXk0KzlkWEZsQlE9PQ==
  • Centah Inc
  • Fort Lauderdale, FL

Job Description

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 1 week of in-office onboarding/training.**

Who is Centah?

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

About the role:

We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.

Responsibilities:

  • Answer incoming calls and respond to customer’s requests
  • Ability to work in a fast paced environment
  • Book appointments for members with a high degree of data accuracy
  • Maintain excellent written and verbal communication skills on a consistent basis
  • Identify and escalate issues to supervisors
  • Responsible for adapting to fast changing guidelines with customers
  • Informs clients by explaining procedures; answering questions; providing information
  • Maintains and improves quality results by adhering to standards and guidelines

Requirements

  • High school graduate or G.E.D.
  • Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
  • Excellent oral and written communication skills
  • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
  • Ability to type at least 25 words per minute is preferred
  • Experience in providing exceptional customer service and maintaining established quality requirements
  • Must be able to pass a background check

Benefits

  • Opportunity to working from home
  • $15,000 Life Insurance (Company Paid)
  • 401K plan eligibility after 1 year of service w/company match of up to 4%
  • Weekly/monthly gift card drawings/contests for meeting goals
  • Career learning and development programs
  • Casual dress code

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Next steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a virtual interview.

Job Tags

Casual work, Remote job, Flexible hours, Weekend work,

Similar Jobs

Ladgov Corporation

Catholic Musician Job at Ladgov Corporation

 ...begins at 12:15 pm on Sundays and lasts approximately one hour. Perform eight (8) special event services (i.e. Ash Wednesday, Christmas Eve mass, Holy Week Services, etc.). The schedule is to be determined. Perform Monthly choir rehearsals for the Catholic Mass... 

Syracuse University

Community Services Officer I | Syracuse University Job at Syracuse University

 ...Community Services Officer I Job #: 041523 Location Syracuse, NY Pay Range: $16.692 per hour Hours: Standard University business hours: 8:30am - 5:00pm (academic year)8:00am - 4:30pm (summer) Hours may vary based on operational needs. Job Type... 

Prestage

2025 College Summer Internship Quality Assurance Job at Prestage

 ...wrap up the week of August 10th. You will be a hands-on team member that will be involved with: o Participate and execute in a summer project of pork qualities and characteristics. o Perform general rounds of FSQA Supervisors. o Working directly with Quality... 

Yves Saint Laurent

Senior Buyer - Women's Leather Goods Job at Yves Saint Laurent

Saint Laurent is seeking a Senior Buyer for Women's Leather Goods in New York. This pivotal role involves developing strategic initiatives, curating assortments, and analyzing sales to drive category growth. The position requires a minimum of 8 years of luxury retail buying...

SCOPE Recruiting.com

Quality Manager Job at SCOPE Recruiting.com

 ...ESSENTIAL JOB FUNCTIONS (List in order of priority) - Management of planning, scheduling and procurement of materials to support daily...  ...) - Monitor supplier performance to assess ability to meet quality and delivery requirements - Monitor forecasts and quotas to...