Job Description

Organizational Development Specialist (Dental Billing Training)
Remote | Full-Time

We’re hiring an Organizational Development Specialist to train and develop new dental billing agents through a structured, compliance-focused onboarding program. You will train up to 50 agents per month , ensure full SOP mastery, and catch performance issues early to support long-term success.

What You’ll Do:

• Lead live training in eligibility, claims, AR, payment posting, software systems, and communication standards.
• Validate readiness using scenarios, accuracy checks, and real-work samples.
• Audit trainee work for accuracy and compliance; provide documented coaching.
• Create/update training videos, SOPs, and training materials.
• Maintain agent accounts in LearnWorlds and HIPAA portals.
• Send daily reports on trainee progress, QA findings, and any concerns.
• Collaborate with HR, BOS, and Operations to align training with production needs.
• Support advanced training for Supervisors and RCMs.

What You Bring:

• 5+ years in training, QA, and dental billing.
• Strong knowledge of eligibility, claims, AR, payment posting.
• Experience with dental PMS: Dentrix, Open Dental, Eaglesoft, Thrive Cloud, etc.
• Strong communication, documentation, and coaching skills.
• Ability to enforce SOPs, identify behavioral red flags, and ensure compliance.

Success Looks Like:

• High trainee accuracy and SOP mastery.
• Reduced errors and escalations.
• Faster, consistent time-to-readiness.
• Smooth transitions to BOS and stable long-term performance.

iCoreConnect creates responsive software for high compliance industries. We take a unique approach. Our team designs and continually innovates our software based on actual conversations with the people we serve. That’s how we empower our clients to achieve the efficiency, security and compliance they truly need, with the support they deserve. We work together to ensure the overall health and growth of the company through the individual success of every team member. We prioritize professional development and provide every opportunity for our team members to grow their skills and talents, and become even more effective.

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