Operations Support, Night Agent Job at Square Enix America, El Segundo, CA

RUxPYkR3T0JMV3NVejJEM3pZcTBmM3BsQkE9PQ==
  • Square Enix America
  • El Segundo, CA

Job Description

The Operations Support Agent is a key member of the operations team, crafting text for in-game and website communications, coordinating global operations and support teams, and providing translation and operational support to internal teams. 

Additionally, the agent helps ensure that our players get world-class treatment by coordinating between customer support teams and development teams, translating and passing on key information needed to resolve bugs and other customer support issues.

Requirements

Essential Duties and Responsibilities

  • Provides translation of customer-facing in-game notifications, social media posts, and more.
  • Help communicate game bugs, customer issues, and community feedback to teams in Japan.
  • Provides translation and coordination for communication between Japanese staff and US staff.
  • Translates news announcements, special reports, troubleshooting tickets, player reports, records, and other documentation.
  • Utilize company tools to provide both direct and indirect support to customers.
  • Maintains confidentiality of all proprietary information including but not limited to customer account information and network information.
  • Must be able to work non-traditional hours (typically 8 pm to 5 am and including weekends) in order to communicate with personnel in different time zones.
  • Other duties as required.

Knowledge and Experience

  • Minimum High School diploma, 4-year degree at an accredited university preferred.
  • Fluent or near-fluent in English, and business-level Japanese.
  • Experience with mobile and online games professionally or personally.
  • Strong writing ability in English and Japanese.

Competencies, Skills, and Attributes

  • Job Knowledge
  • Independence
  • Productivity
  • Quality
  • Positive and professional demeanor
  • Excellent communication skills
  • Teamwork
  • Adherence to policies
  • Problem-solving
  • Analytical
  • Process improvement
  • Project management

Travel

  • This position does not require travel.

Supervisory Responsibility

  • This position has no supervisory responsibilities.

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, see, and move around the facilities. This would require the ability to lift files/boxes, open filing cabinets, file, bend, twist, and stand on a stool as necessary. Must be able to lift up to 20 pounds. This expectation holds true for the current work-from-home environment.

Benefits

Annual Salary: $28.00 per hour

Job Tags

Hourly pay,

Similar Jobs

Cambridge Health Alliance

Electronic Record Analyst & MD Liaison - Health Information Management Job at Cambridge Health Alliance

 ...Everett HospitalWork Days:Monday- Friday 8:30-5:00Category:Clerical and Administrative SupportDepartment:Health Information ManagementJob Type: Full timeWork Shift: DayHours/Week: 40.00Union Name: SEIUThe Health Information Management (HIM... 

Elizabeth Glaser Pediatric AIDS Foundation

Director, Development Job at Elizabeth Glaser Pediatric AIDS Foundation

 ...free generation. Job Description Title: Director, Development Location: Washington, DC / Remote Reports To: Vice...  ...and provide leadership to the Development team to maximize organizational investment, ensuring alignment and clear accountability.... 

APTIM

Construction Manager Job at APTIM

**Job Summary:**APTIM Federal Services, LLC is seeking an experienced **Construction Manager** to lead field execution on a high-profile and technically demanding redevelopment project. This position requires deep experience in construction management, strong leadership... 

J. F. Ahern Co.

Service Coordinator Job at J. F. Ahern Co.

 ...also involve assisting with the assembly of proposal and bidding...  ...a fast-paced, deadline-driven work environment. Being proficient...  ...need to thrive - at work and at home. Heres how we stand out from...  ...Mental Health Resources: Free, full-service mental health care... 

Steris Corporation

On-site Medical Equipment Service Technician Job at Steris Corporation

 ...At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and...