Operations Support, Night Agent Job at Square Enix America, El Segundo, CA

RUxPYkR3T0JMV3NVejJEM3pZcTBmM3BsQkE9PQ==
  • Square Enix America
  • El Segundo, CA

Job Description

The Operations Support Agent is a key member of the operations team, crafting text for in-game and website communications, coordinating global operations and support teams, and providing translation and operational support to internal teams. 

Additionally, the agent helps ensure that our players get world-class treatment by coordinating between customer support teams and development teams, translating and passing on key information needed to resolve bugs and other customer support issues.

Requirements

Essential Duties and Responsibilities

  • Provides translation of customer-facing in-game notifications, social media posts, and more.
  • Help communicate game bugs, customer issues, and community feedback to teams in Japan.
  • Provides translation and coordination for communication between Japanese staff and US staff.
  • Translates news announcements, special reports, troubleshooting tickets, player reports, records, and other documentation.
  • Utilize company tools to provide both direct and indirect support to customers.
  • Maintains confidentiality of all proprietary information including but not limited to customer account information and network information.
  • Must be able to work non-traditional hours (typically 8 pm to 5 am and including weekends) in order to communicate with personnel in different time zones.
  • Other duties as required.

Knowledge and Experience

  • Minimum High School diploma, 4-year degree at an accredited university preferred.
  • Fluent or near-fluent in English, and business-level Japanese.
  • Experience with mobile and online games professionally or personally.
  • Strong writing ability in English and Japanese.

Competencies, Skills, and Attributes

  • Job Knowledge
  • Independence
  • Productivity
  • Quality
  • Positive and professional demeanor
  • Excellent communication skills
  • Teamwork
  • Adherence to policies
  • Problem-solving
  • Analytical
  • Process improvement
  • Project management

Travel

  • This position does not require travel.

Supervisory Responsibility

  • This position has no supervisory responsibilities.

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, see, and move around the facilities. This would require the ability to lift files/boxes, open filing cabinets, file, bend, twist, and stand on a stool as necessary. Must be able to lift up to 20 pounds. This expectation holds true for the current work-from-home environment.

Benefits

Annual Salary: $28.00 per hour

Job Tags

Hourly pay,

Similar Jobs

Amazon.com Services LLC

Area Manager 2026 - AL, AR, GA, LA, MS (Recent and Upcoming Graduates) Job at Amazon.com Services LLC

 ...This is not a corporate, remote or office-based position. This is a full-time, entry level position located within one of Amazons fulfillment centers, sort centers, delivery stations or other operations buildings. Amazon is seeking customer focused individuals to lead... 

Grand Circle Cruise Line

Chief Engineer Job at Grand Circle Cruise Line

 ...command of English Preferable work experience on passenger ships Seaman's book Certificates : Certificate of Competency Chief Engineer (A-III/23000kW)Basic Safety Training (STCW Code VI/1)Passenger Ship Safety (STCW Code V/2)Proficiency in Survival... 

SANINC

Sales Engineer - Texas Job at SANINC

 ...Title: Regional Sales Engineer Closest Metropolitan Area: Remote Location Type: Manufacturer Product Type: Polymers Compensation Range: $150,000-$180,000~ Account Management Existing Customers ~ New Business development (30-60%)~ Strategic sales... 

Beths Beautiful Destinations

Remote Travel Advisor - Work From Anywhere Job at Beths Beautiful Destinations

 ...This is a remote position. Remote Travel Advisor Work From Anywhere About the Role Were looking for motivated individuals with...  ...throughout the travel experience. This is a flexible, home-based opportunityno prior experience required. Key Responsibilities... 

American Income Life

Online Call Agent Representative Job at American Income Life

 ...Join Our Mission Protect Every Child & Serve All Working People! We are a unique part of the life insurance industry, dedicated to...  ...Class Training: Top-tier training to ensure your success. ~100% Remote Work: Work from anywhere with full flexibility. ~ Vested...