Operations Support, Night Agent Job at Square Enix America, El Segundo, CA

RUxPYkR3T0JMV3NVejJEM3pZcTBmM3BsQkE9PQ==
  • Square Enix America
  • El Segundo, CA

Job Description

The Operations Support Agent is a key member of the operations team, crafting text for in-game and website communications, coordinating global operations and support teams, and providing translation and operational support to internal teams. 

Additionally, the agent helps ensure that our players get world-class treatment by coordinating between customer support teams and development teams, translating and passing on key information needed to resolve bugs and other customer support issues.

Requirements

Essential Duties and Responsibilities

  • Provides translation of customer-facing in-game notifications, social media posts, and more.
  • Help communicate game bugs, customer issues, and community feedback to teams in Japan.
  • Provides translation and coordination for communication between Japanese staff and US staff.
  • Translates news announcements, special reports, troubleshooting tickets, player reports, records, and other documentation.
  • Utilize company tools to provide both direct and indirect support to customers.
  • Maintains confidentiality of all proprietary information including but not limited to customer account information and network information.
  • Must be able to work non-traditional hours (typically 8 pm to 5 am and including weekends) in order to communicate with personnel in different time zones.
  • Other duties as required.

Knowledge and Experience

  • Minimum High School diploma, 4-year degree at an accredited university preferred.
  • Fluent or near-fluent in English, and business-level Japanese.
  • Experience with mobile and online games professionally or personally.
  • Strong writing ability in English and Japanese.

Competencies, Skills, and Attributes

  • Job Knowledge
  • Independence
  • Productivity
  • Quality
  • Positive and professional demeanor
  • Excellent communication skills
  • Teamwork
  • Adherence to policies
  • Problem-solving
  • Analytical
  • Process improvement
  • Project management

Travel

  • This position does not require travel.

Supervisory Responsibility

  • This position has no supervisory responsibilities.

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, see, and move around the facilities. This would require the ability to lift files/boxes, open filing cabinets, file, bend, twist, and stand on a stool as necessary. Must be able to lift up to 20 pounds. This expectation holds true for the current work-from-home environment.

Benefits

Annual Salary: $28.00 per hour

Job Tags

Hourly pay,

Similar Jobs

Sodexo

Dietitian Nutritionist 3 Job at Sodexo

**Role Overview**Sodexo is seeking a **Dietitian Nutritionist 3** for UH Parma Medical Center in **Parma and Elyria, OH** . UH Parma and Elyria specialize in emergency medicine, heart and vascular, cancer, and bariatric surgery. This position will cover inpatient services... 

HAIHUA INDUSTRY GROUP(H)

Construction Assistant Job at HAIHUA INDUSTRY GROUP(H)

1. Responsible for the translation between Russian and Chinese on the site of overseas engineering projects (interpretation, translation, depending on the direction of the position). 2. Responsible for the daily communication and coordination of Party A, the supervision... 

StaffDash

Travel Paramedic Job at StaffDash

Position: Paramedic Location: Beaumont, TX Job Type: Travel Assignment Overview: Join a private EMS company primarily providing inter-facility transfers, with the potential to support local 911 services as needed. This is a great opportunity for experienced...

Catalent

Associate clinical manager Job at Catalent

 ...life-enhancing and life-saving treatments for patients annually. This is a full-time salaried position. The Associate Clinical Supplies Manager under the guidance of the Clinical Supply Managers/Senior Clinical Supply Managers/Regional Manager CSM (CSM/S-CSM/RM-CSM... 

Labor Finders

Warehouse Associate Job at Labor Finders

 ...located in Vidalia, Ga looking to hire for multiple positions and multiple shifts. Day shift - Monday - Friday 7AM-5PM Night Shift - Monday Friday 4:30PM-3:30AM Weekend Shift - Friday, Saturday and Sunday 12 hour shifts (Note: Some of times of...