Operations Support, Night Agent Job at Square Enix America, El Segundo, CA

RUxPYkR3T0JMV3NVejJEM3pZcTBmM3BsQkE9PQ==
  • Square Enix America
  • El Segundo, CA

Job Description

The Operations Support Agent is a key member of the operations team, crafting text for in-game and website communications, coordinating global operations and support teams, and providing translation and operational support to internal teams. 

Additionally, the agent helps ensure that our players get world-class treatment by coordinating between customer support teams and development teams, translating and passing on key information needed to resolve bugs and other customer support issues.

Requirements

Essential Duties and Responsibilities

  • Provides translation of customer-facing in-game notifications, social media posts, and more.
  • Help communicate game bugs, customer issues, and community feedback to teams in Japan.
  • Provides translation and coordination for communication between Japanese staff and US staff.
  • Translates news announcements, special reports, troubleshooting tickets, player reports, records, and other documentation.
  • Utilize company tools to provide both direct and indirect support to customers.
  • Maintains confidentiality of all proprietary information including but not limited to customer account information and network information.
  • Must be able to work non-traditional hours (typically 8 pm to 5 am and including weekends) in order to communicate with personnel in different time zones.
  • Other duties as required.

Knowledge and Experience

  • Minimum High School diploma, 4-year degree at an accredited university preferred.
  • Fluent or near-fluent in English, and business-level Japanese.
  • Experience with mobile and online games professionally or personally.
  • Strong writing ability in English and Japanese.

Competencies, Skills, and Attributes

  • Job Knowledge
  • Independence
  • Productivity
  • Quality
  • Positive and professional demeanor
  • Excellent communication skills
  • Teamwork
  • Adherence to policies
  • Problem-solving
  • Analytical
  • Process improvement
  • Project management

Travel

  • This position does not require travel.

Supervisory Responsibility

  • This position has no supervisory responsibilities.

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, see, and move around the facilities. This would require the ability to lift files/boxes, open filing cabinets, file, bend, twist, and stand on a stool as necessary. Must be able to lift up to 20 pounds. This expectation holds true for the current work-from-home environment.

Benefits

Annual Salary: $28.00 per hour

Job Tags

Hourly pay,

Similar Jobs

Fiserv

Regulatory Compliance Manager Job at Fiserv

 ...Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions... 

Assurity Transportation Solutions

CDL A Owner Operator Dedicated Home Daily Job at Assurity Transportation Solutions

 ...HOME DAILY Power Only Local opportunities up to 1k daily pay( high volume freight) Pick from daily available freight, We have general...  ...and Power only freight available for limited number of owner operators to run in a regular basis so get onboard now. NO TRAILER FEES... 

Amazon Kuiper Commercial Services LLC

Sr. Product Manager - Tech, Supply Chain, Amazon Leo - Inventory and Fulfillment Technology Job at Amazon Kuiper Commercial Services LLC

 ...DESCRIPTION Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low...  ...without reliable connectivity. As part of Leo's Inventory and Fulfillment Technology (IFT) team, you will play a pivotal role in... 

KidsPeace

PHYSICIAN ASSISTANT - Family Medicine/Pediatrics PART TIME Job at KidsPeace

 ...The Physician Assistant (PA) is responsible for the medical needs of children, adolescents, and adults with a primary focus on children and...  ...to two years of clinical experience in family medicine or pediatrics preferred. # Must possess and maintain a valid, current and... 

Encore Boston Harbor

Valet Parking Booth Attendant Job at Encore Boston Harbor

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms...