Operations Support, Night Agent Job at Square Enix America, El Segundo, CA

RUxPYkR3T0JMV3NVejJEM3pZcTBmM3BsQkE9PQ==
  • Square Enix America
  • El Segundo, CA

Job Description

The Operations Support Agent is a key member of the operations team, crafting text for in-game and website communications, coordinating global operations and support teams, and providing translation and operational support to internal teams. 

Additionally, the agent helps ensure that our players get world-class treatment by coordinating between customer support teams and development teams, translating and passing on key information needed to resolve bugs and other customer support issues.

Requirements

Essential Duties and Responsibilities

  • Provides translation of customer-facing in-game notifications, social media posts, and more.
  • Help communicate game bugs, customer issues, and community feedback to teams in Japan.
  • Provides translation and coordination for communication between Japanese staff and US staff.
  • Translates news announcements, special reports, troubleshooting tickets, player reports, records, and other documentation.
  • Utilize company tools to provide both direct and indirect support to customers.
  • Maintains confidentiality of all proprietary information including but not limited to customer account information and network information.
  • Must be able to work non-traditional hours (typically 8 pm to 5 am and including weekends) in order to communicate with personnel in different time zones.
  • Other duties as required.

Knowledge and Experience

  • Minimum High School diploma, 4-year degree at an accredited university preferred.
  • Fluent or near-fluent in English, and business-level Japanese.
  • Experience with mobile and online games professionally or personally.
  • Strong writing ability in English and Japanese.

Competencies, Skills, and Attributes

  • Job Knowledge
  • Independence
  • Productivity
  • Quality
  • Positive and professional demeanor
  • Excellent communication skills
  • Teamwork
  • Adherence to policies
  • Problem-solving
  • Analytical
  • Process improvement
  • Project management

Travel

  • This position does not require travel.

Supervisory Responsibility

  • This position has no supervisory responsibilities.

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, see, and move around the facilities. This would require the ability to lift files/boxes, open filing cabinets, file, bend, twist, and stand on a stool as necessary. Must be able to lift up to 20 pounds. This expectation holds true for the current work-from-home environment.

Benefits

Annual Salary: $28.00 per hour

Job Tags

Hourly pay,

Similar Jobs

Zhongshan Shimusu Import and Export Trading Co., Ltd

Chief Engineer Job at Zhongshan Shimusu Import and Export Trading Co., Ltd

Requirements: Minimum 7 years experiencein hotel engineering Strong knowledge of building systems and safety standards Previous experience in international hotelspreferred Abilityto manage local engineering teams Responsibilities: Oversee maintenance of MER HVAC... 

Mayo Clinic

Clinical Assistant - GI Clinic Job at Mayo Clinic

 ...City Jacksonville State FL Remote NO Department Nursing Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we... 

Advocate Health and Hospitals Corporation

RN AH Cabarrus Operating Room FT Days 6:30 a - 7 p w Call - Advocate Health and Hospitals Corporation - Concord, North Carolina, United States Job at Advocate Health and Hospitals Corporation

 ...Atrium Health Cabarrus Operating Room Concord, NC, United States This position is Sign-on Bonus eligible. Where You...  ...Epilepsy, Spine, Bariatrics, and Chest Pain Center care. Our hospital has earned recognition for excellence, including awards for our... 

AECOM

Urban Planner Job at AECOM

 ...designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that...  ...the Orange, CAoffice. The Federal Planner 1 role is an entry-level position in the field of planning, with a focus on federal projects... 

Amazon.com Services LLC

Area Manager 2026 - AL, AR, GA, LA, MS (Recent and Upcoming Graduates) Job at Amazon.com Services LLC

 ...This is not a corporate, remote or office-based position. This is a full-time, entry level position located within one of Amazons fulfillment centers, sort centers, delivery stations or other operations buildings. Amazon is seeking customer focused individuals to lead...