Job Description

We have an outstanding Contract position for a Monitor Recovery Representative to join a leading Company located in the Houston, TX surrounding area.

Act as customer service interface to internal employees and external customers and perform all service-related activities (Sales Orders, RMAs, warranty, center set-up, contracts, and consignment procedures).

Job Responsibilities:  

• Provide responsive and reliable customer service and technical support. Provide liaison support between customers. Coordinate with other departments.
• Perform returned materials process including initiation, receipt, expediting and closing RMAs.
• Use of Data Works system for sales orders, shipments, field service contacts, RMAs, warranty and report generation.
• Receive product orders and process to shipment.
• Provide international customer service at times, and in such event, work a flexible schedule.
• Perform other related duties as assigned, including special projects.
• Build Quality into all aspects of their work by maintaining compliance to all quality requirements.

Basic Hiring Criteria:

• High School or equivalent and 0-1 years of experience.

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