Job Description

The Merchant Specialist (MS) is the primary solutions architect working in partnership with the GTS and LOB sales teams and clients across BB, GCB and GCBK. The remit could include general support regionally or a specific industry sector focus such as: Healthcare & Colleges/Universities, Consumer & Retail, Commercial Real Estate, Media & Telecom, and General Industries. Industry specialists will have a deep understanding of segment verticals – including growth, opportunities and challenges; know industry specific tools like Yardi, Real Page, Tempus, InstaMed, Oracle, NCR, etc.; and are well versed in points of integrations to specific industry centric peripherals, workflow tools, ISVs. Regional/LOB aligned associates will need to have a deep and wide understanding of the client segment, Payment ecosystem, merchant processing and how to match our solutions against the needs of our clients. The MS's primary objective is to drive sales within their respective portfolios by serving as the technical consultant to both internal sales teams and their clients. Through the client engagement process, the MS will provide consultative services to highly complex processing configurations that result in architected solution which afford clients the ability to process payments in the most optimal and efficient way possible. The MS bridges knowledge gaps within platform configurations, associated product, feature, functionality, application, and usability while providing critical feedback to the product owners within the commerce organization.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Join us!

The Merchant Sales Officer (MSO) manages a portfolio of clients and prospects, providing Merchant advisory and positioning and selling solutions that address their Merchant processing needs.  The MSO proactively identifies opportunities to grow net new business to the firm, provides high level advisory to deepen relationships with existing clients by working closely with Business Banking, Global Transaction Services, and the broader Merchant organization.  This individual can provide a high level of advisory to clients and translate these opportunities into incremental business for the firm.

Candidates should possess a deep understanding of the client’s commerce ecosystem and the ability to consult them on ways to integrate and leverage our suite of solutions effectively.  They will work across a matrixed coverage organization to deliver responsible growth and serve as the merchant point of contact for our bankers, Treasury Sales Officers and leaders on merchant business development, advice, and overall portfolio management activities.  This is an in-office role that requires travel to in-person meetings with clients, internal partners, and senior leaders within the firm.

The role also includes all sales administration functions, including developing and maintaining a strong pipeline, pre-call planning, client needs assessments, preparation and presentation of product proposals, price/cost analysis, submission of implementation documentation, ongoing client relationship management and contract renewals.   Associates should be available to meet with clients, prospects, and teams in person to represent the firm.

Required Skills:

• 2-5 years of direct merchant sales experience or equivalent
• Expert knowledge of Digital Payments/Receivables, Merchant, or Treasury Experience
• Proven experience cultivating and strengthening client and business partner relationships
• Demonstrated experience working with clients on working capital solutions
• Demonstrated ability to work independently with minimal supervision toward the achievement of personal and team goals
• Demonstrated effective communication skills, including written, oral and presentation skills
• Effective planning, prioritization, and time management skills
• Ability to quickly learn various product solutions
• Strong analytical and organizational skills

Desired Skills:

• Prior experience within Banking or Financial Services preferred
• 2-5 years of Core Acquiring (Credit/Debit) industry experience
• 2-5 years of sales/portfolio management experience, including C-level sales
• Consultative sales experience with Business Banking, Large Corporate, and/or Commercial Banking clients
• Experience within one of the five key industries across BB, GCB and GCBK: Healthcare & Colleges/Universities, Consumer & Retail, Commercial Real Estate, Media & Telecom, and General Industries
• Bachelors or equivalent experience preferred

Shift:

Hours Per Week: 

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