Job Description

POSITION SUMMARY

Responsible for day-to-day operations of the merchandise store, ensuring guests are promptly acknowledged, promoting our merchandise, accommodating all guests, and maintaining company visual standards.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

The following list is not inclusive of additional responsibilities that may be requested by the Merchandise Manager.

· Greet customers and ascertain what each customer wants or needs.

· Describe merchandise and explain use, operation, and care of merchandise to customers.

· Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

· Compute sales prices, total purchases and receive and process cash or credit payment.

· Answer questions regarding the store and its merchandise.

· Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

· Demonstrate use or operation of merchandise.

· Prepare merchandise for purchase or rental.

· Watch for and recognize security risks and thefts and know how to prevent or handle these situations.

· Inventory stock and requisition new stock.

· Ticket arrange and display merchandise to promote sales.

· Exchange merchandise for customers and accept returns.

· Clean shelves, counters, and tables.

· Help customers try on or fit merchandise.

· Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

· Bag or package purchases and wrap gifts.

QUALIFICATIONS

Competency Statement(s)

· Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

· Friendly - Ability to exhibit a cheerful demeanor toward others.

· Interpersonal - Ability to get along well with a variety of personalities and individuals.

· Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.

· Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea

· Working Under Pressure - Ability to complete assigned tasks under stressful situations.

SKILLS, ABILITIES & EXPERIENCE

· Education:

· Experience: One to two years related experience.

· Computer Skills:

· Certificates & Licenses:

Physical Demands Lift/Carry

Stand C (Constantly)

Walk C (Constantly)

Sit O (Occasionally)

Handling / Fingering F (Frequently)

Reach Outward F (Frequently)

Reach Above Shoulder F (Frequently)

Climb F (Frequently)

Crawl N (Not Applicable)

Squat or Kneel F (Frequently)

Bend F (Frequently)

10 lbs. or less N (Not Applicable) 11-20 lbs. N (Not Applicable) 21-50 lbs. O (Occasionally) 51-100 lbs. N (Not Applicable) Over 100 lbs. N (Not Applicable) Push/Pull

12 lbs. or less N (Not Applicable) 13-25 lbs. N (Not Applicable) 26-40 lbs. N (Not Applicable) 41-100 lbs. O (Occasionally)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs./day)

WORK ENVIRONMENT

Merchandise Store

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Planet Hollywood Observatory – Disney Springs


ELIGIBLE FOR DISNEY OPERATING PARTICIPANT BENEFITS WHICH INCLUDE MERCHANDISE DISCOUNTS & PARK ADMISSION


\Every Hollywood production requires a talented cast of shining stars. Be the first in line to join the cast of the all-new Planet Hollywood Observatory!\


Currently searching for a DYNAMIC, ENERGETIC, and AMBITIOUS cast to join the team of the all-new Planet Hollywood Observatory.
These individuals will need to have FOCUS, DRIVE, and the ABILITY to ensure 100% exceptional guest service. Planet Hollywood serves upwards of 3000 plus guests daily.
Applicants must have a minimum of 2 years of high-volume restaurant experience.


Quality People, Quality Methods, Quality Results every time!


About Us: With iconic destinations across the globe, each Planet Hollywood restaurant surrounds guests with a unique experience of the magic of Hollywood and provides each guest with a taste of American Pop Culture and cuisine. It’s an exciting world of movies and television costumes, set pieces, props, and more from your favorite blockbusters. Come join us for great food, big fun, and good times.

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