Job Description

Responsible for ensuring customer service and the front desk processes of registration, scheduling and payment collection are to standards operationally and financially.

• Provide quality Customer Service to the patients and visitors courteously and promptly.
• Verify and update patient account information according to Front Desk policy and procedures.
• Works routinely with the Insurance Verification team to maintain knowledge of Insurance and to ensure accuracy of information is being entered.
• Follow the Cash Security policy and procedures according to CAREMOUNT MEDICAL guidelines.
• Maintains work area and patient waiting room routinely and in a neat and orderly manner.
• Maintain knowledge of individual physicians scheduling requirements and preferences.
• Uphold a professional image and environment at the front desk within CAREMOUNT MEDICAL.
• Provide patient support and respond to requests for information in a courteous and timely manner.
• Demonstrates effective communication strategies reflective of the needs of all patients, including those from vulnerable populations
• Performs related work as required.
  

Qualifications and Education:

High School Graduate and minimum of two years’ experience in Customer experience, preferably in a medical practice environment.

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