Job Description

1. A bachelor's degree or above in medicine, nursing, public health, or related fields, or equivalent professional background. Study abroad experience is preferred. 2-5 years of experience in medical customer service is required, with a background in large medical institutions being preferred.
2. Proficient in customer relationship management techniques, skilled in handling patient complaints and disputes, with good psychological quality and stress resistance.
3. Strong communication and coordination skills, able to establish good relationships with medical teams, patients, and their families to improve the quality of medical services.
4. Excellent communication skills, capable of effective listening and expression, ensuring accurate information transfer.
5. Strong team spirit, able to work closely with team members to collectively improve the level of medical services.
6. Strong problem-solving abilities, able to quickly respond to various emergencies to ensure smooth medical services. 1. Responsible for client reception and consultation, providing professional and high-quality services to clients.

1. Responsible for collecting and organizing client information and establishing client files.
2. Understand client needs, provide professional service plans, and ensure follow-up visits are conducted.
3. Assist the sales team with reception and sales-related tasks.
4. Collaborate with the sales team on client relationship maintenance and related tasks.
5. Perform other tasks assigned by superiors.

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