Job Description

Fair Haven Community Health Care 

For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care.

Medical Assistants work with clinicians and nurses to provide high quality, cost effective medical care to patients in a patient centered medical home that is consistent with Fair Haven Community Health Center (FHCHC) policies and missions.

• Anticipate the needs of the patient and clinical team, prepare patients in an efficient manner ensuring a smooth, consistent workflow.
• Prepare patients in advance of seeing the clinician as appropriate based on the visit type, chief complaint and clinician’s preference.
• Perform tasks related to the visit that may include: documentation of chief complaint, review of medications and allergies, vital signs, completing preventive health screenings based on the age and sex of the patient, perform lab testing and/or procedures with a clinician order or per standing orders.
• Answer and document incoming patient calls and respond to patients under the direction of the nurse and/or clinician.
• Assist with administrative tasks as needed for patient care including but not limited to completing   patient forms, scheduling patient appointments, and scanning patient information into EPIC.
• Perform interpreting services (if qualified as a Spanish Language Interpreter)
• Perform other necessary duties as required by FHCHC to achieve the goal of providing excellent primary health care in a patient centered medical home.
• Participate in pod functions such as huddles and pod meetings.
• Participate in team and departmental meetings.
• Ensure patient confidentiality and safety per FHCHC policy.
• Adhere to all health, safety and infection control protocols/policies.
• Provide excellent customer service and culturally competent care.
• Functions as an effective and competent team member, demonstrates ability to work effectively in a team environment.
• Portray a pleasant and respectful attitude when: communicating with coworkers, patients, and internal and external clients; accepting direction and delegated tasks; and receiving constructive criticism.        
• Engage in performance improvement activities and act as an agent of positive change by looking for innovative ways to improve processes and advance clinical excellence.
• Positively represents FHCHC in all internal and external encounters

Qualifications

• High School Diploma or GED and successful c ompletion of a Medical Assistant program (diploma) from an accredited school or be certified as a medical assistant with a minimum of one year of experience. Basic Life Support Certification is also required. Oral and written proficiency in English, bi-lingual fluency in Spanish preferred. 
• Experience in Pediatric care preferred.
• The selected candidate will have a thorough knowledge of medical terminology and relevant procedures, excellent written, electronic and oral communication skills, above average critical thinking and problem solving skills and strong computer skills.

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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