Job Description

We are seeking a dynamic and customer-focused Hybrid Live Chat Specialist to join our Customer Support team. The ideal candidate will be responsible for providing exceptional customer service through online chat platforms, as well as handling phone inquiries when needed. If you have a passion for helping customers and excellent communication skills, we want to hear from you!

Responsibilities:

• Respond to customer inquiries and resolve issues via live chat
• Provide accurate and timely information to customers
• Assist with phone inquiries and escalate complex issues to the appropriate team
• Maintain a positive and professional attitude at all times
• Collaborate with team members to improve customer satisfaction

Qualifications:

• High school diploma or equivalent
• 1+ years of customer service experience
• Excellent written and verbal communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office and chat software

Skills:

• Strong problem-solving skills
• Ability to work independently and as part of a team
• Attention to detail
• Empathy and patience when dealing with customers

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