Live Chat Agent Job at Tons Of Phones, Lakeland, FL

RkxPV0NRT0JKbXdXem1Eeng0dS9kSEJx
  • Tons Of Phones
  • Lakeland, FL

Job Description

Tons Of Phones is looking for a customer-focused and tech-savvy Live Chat Agent to join our growing team. As a Live Chat Agent, you’ll be the first point of contact for our customers, assisting them with inquiries, troubleshooting, and providing top-notch support through our online chat platform. If you have excellent communication skills and a passion for helping people, this role is perfect for you!

Key Responsibilities

• Respond to customer inquiries via live chat promptly and professionally.

• Provide accurate information about Tons Of Phones’ products, services, and promotions.

• Troubleshoot and resolve customer issues or escalate them to the appropriate department.

• Maintain a positive and empathetic attitude while ensuring customer satisfaction.

• Track and document customer interactions using the company’s CRM system.

• Meet or exceed performance metrics, including response times and customer satisfaction ratings.

Qualifications

• Previous experience in customer service or live chat support is preferred.

• Strong written communication skills with excellent grammar and attention to detail.

• Ability to multitask and handle multiple chat sessions simultaneously.

• Proficiency with chat software and CRM systems is a plus.

• A reliable internet connection and a quiet, distraction-free workspace.

• Availability to work flexible shifts, including weekends and holidays, if required.

Benefits

• Competitive Pay: Hourly wage with opportunities for bonuses based on performance.

• Flexible Work Schedule: Work from the comfort of your home.

• Comprehensive Health Benefits: Medical, dental, and vision insurance (if applicable).

• Paid Time Off: Vacation days, sick leave, and paid holidays.

• Employee Discounts: Exclusive discounts on Tons Of Phones products and services.

• Training and Development: Access to ongoing training and career growth opportunities.

• Technology Support: Equipment provided or reimbursement for home office setup.

• Performance Incentives: Recognition programs and additional rewards for meeting goals.

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.

Powered by Homebase . Free employee scheduling, time clock and hiring tools.

Job Tags

Hourly pay, Holiday work, Home office, Flexible hours, Shift work,

Similar Jobs

Connections Healthcare Staffing

Ultrasound Tech/Sonographer Job at Connections Healthcare Staffing

 ...in the middle between Nashville and Knoxville has a need for Ultrasound Technologists to join their team. This position is responsible...  ...patients and physicians, performing a variety of specialized sonographic procedures while providing patient care and patient safety as... 

DongCheng(D)

Overseas Client Manager Job at DongCheng(D)

1. Responsible for overseas sales of products and expanding the South American market.2. Handle various sales tasks, including business negotiations, coordinating with the technical department for initial technical discussions and testing, contract signing, contract... 

Essel

R2: Construction - Experienced Skilled Trades Job at Essel

 ...bigger projects with more pay!** Specifically, we have opportunities for you if you have experience in the following areas: Carpentry From rough framing to interior and exterior finish and punchlist Concrete Drywall/patching/texture and touch up... 

Tonna Mechanical

(Entry Level) HVAC Planned Maintenance Tech - Training Provided Job at Tonna Mechanical

 ...Careers at Tonna Mechanical Looking for a HVAC Planned Maintenance Tech Rochester, MN No Experience Necessary! Tonna is proud to be family owned and operated for over 40 years. We are GROWING! We are currently looking for plumbers and HVAC Technicians. No experience necessary... 

Maxion Corp

Virtual Data Entry Clerk Job at Maxion Corp

 ...Join Our Team as a Work-From-Home Data Entry Research Panelist! Are you ready to earn money from the comfort of your own home? This exciting opportunity is perfect for anyone with a variety of skills and backgrounds whether youve been an administrative...