Tons Of Phones is looking for a customer-focused and tech-savvy Live Chat Agent to join our growing team. As a Live Chat Agent, you’ll be the first point of contact for our customers, assisting them with inquiries, troubleshooting, and providing top-notch support through our online chat platform. If you have excellent communication skills and a passion for helping people, this role is perfect for you!
Key Responsibilities
• Respond to customer inquiries via live chat promptly and professionally.
• Provide accurate information about Tons Of Phones’ products, services, and promotions.
• Troubleshoot and resolve customer issues or escalate them to the appropriate department.
• Maintain a positive and empathetic attitude while ensuring customer satisfaction.
• Track and document customer interactions using the company’s CRM system.
• Meet or exceed performance metrics, including response times and customer satisfaction ratings.
Qualifications
• Previous experience in customer service or live chat support is preferred.
• Strong written communication skills with excellent grammar and attention to detail.
• Ability to multitask and handle multiple chat sessions simultaneously.
• Proficiency with chat software and CRM systems is a plus.
• A reliable internet connection and a quiet, distraction-free workspace.
• Availability to work flexible shifts, including weekends and holidays, if required.
Benefits
• Competitive Pay: Hourly wage with opportunities for bonuses based on performance.
• Flexible Work Schedule: Work from the comfort of your home.
• Comprehensive Health Benefits: Medical, dental, and vision insurance (if applicable).
• Paid Time Off: Vacation days, sick leave, and paid holidays.
• Employee Discounts: Exclusive discounts on Tons Of Phones products and services.
• Training and Development: Access to ongoing training and career growth opportunities.
• Technology Support: Equipment provided or reimbursement for home office setup.
• Performance Incentives: Recognition programs and additional rewards for meeting goals.
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase . Free employee scheduling, time clock and hiring tools....As a leading healthcare education organization, Unitek Learnings family of schools helps thousands of students launch and accelerate... ...unlimited growth potential, and a collegiate work environment. The Recruiter is responsible for providing efficient and innovative...
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect...
...~6+ Years Creating Data Warehouse BI applications including ETL/data mart development, reporting, dashboards and other information... ...recommendations. Experience working with Data Modelers and developers, facilitating modification of the logical design to create a physical...
...At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique...
**Overview**CORT Tradeshow and Events is **hiring** **immediately** for non-CDL drivers in South San Francisco, CA!Drivers are key members of the delivery team, representing CORT to customers and ensuring customer satisfaction. This role is responsible for the safe and...