Tons Of Phones is looking for a customer-focused and tech-savvy Live Chat Agent to join our growing team. As a Live Chat Agent, you’ll be the first point of contact for our customers, assisting them with inquiries, troubleshooting, and providing top-notch support through our online chat platform. If you have excellent communication skills and a passion for helping people, this role is perfect for you!
Key Responsibilities
• Respond to customer inquiries via live chat promptly and professionally.
• Provide accurate information about Tons Of Phones’ products, services, and promotions.
• Troubleshoot and resolve customer issues or escalate them to the appropriate department.
• Maintain a positive and empathetic attitude while ensuring customer satisfaction.
• Track and document customer interactions using the company’s CRM system.
• Meet or exceed performance metrics, including response times and customer satisfaction ratings.
Qualifications
• Previous experience in customer service or live chat support is preferred.
• Strong written communication skills with excellent grammar and attention to detail.
• Ability to multitask and handle multiple chat sessions simultaneously.
• Proficiency with chat software and CRM systems is a plus.
• A reliable internet connection and a quiet, distraction-free workspace.
• Availability to work flexible shifts, including weekends and holidays, if required.
Benefits
• Competitive Pay: Hourly wage with opportunities for bonuses based on performance.
• Flexible Work Schedule: Work from the comfort of your home.
• Comprehensive Health Benefits: Medical, dental, and vision insurance (if applicable).
• Paid Time Off: Vacation days, sick leave, and paid holidays.
• Employee Discounts: Exclusive discounts on Tons Of Phones products and services.
• Training and Development: Access to ongoing training and career growth opportunities.
• Technology Support: Equipment provided or reimbursement for home office setup.
• Performance Incentives: Recognition programs and additional rewards for meeting goals.
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase . Free employee scheduling, time clock and hiring tools.Point Blue Conservation Science seeks an experienced Grants & Contracts Manager to oversee the management, budgeting and compliance of $50M+ in state and local grants and contracts. Reporting to the Director of Finance, this position will collaborate on grant and...
...At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Are you looking for a company that prioritizes both its Customers and its Associates...
...Position Overview The Senior Data Warehouse ETL/BI Developer is responsible for designing, developing, enhancing, and maintaining enterpriselevel data warehouse applications within a largescale Teradata environment. The role supports complex data initiatives across...
...To operate Company crane for truss setting in residential construction. RESPONSIBILITIES: Follow all company rules and guidelines in regards to procedures and safety Arrive to work on time Operates boom crane with standard boom lengths and angles for...
...deliver significant business outcomes. Our commitment to accelerating digital transformation includes specialized expertise in Agile DevOps, Data Engineering and analytics, Testing Automation and support, and comprehensive Managed Application and Infrastructure Services....