Tons Of Phones is looking for a customer-focused and tech-savvy Live Chat Agent to join our growing team. As a Live Chat Agent, you’ll be the first point of contact for our customers, assisting them with inquiries, troubleshooting, and providing top-notch support through our online chat platform. If you have excellent communication skills and a passion for helping people, this role is perfect for you!
Key Responsibilities
• Respond to customer inquiries via live chat promptly and professionally.
• Provide accurate information about Tons Of Phones’ products, services, and promotions.
• Troubleshoot and resolve customer issues or escalate them to the appropriate department.
• Maintain a positive and empathetic attitude while ensuring customer satisfaction.
• Track and document customer interactions using the company’s CRM system.
• Meet or exceed performance metrics, including response times and customer satisfaction ratings.
Qualifications
• Previous experience in customer service or live chat support is preferred.
• Strong written communication skills with excellent grammar and attention to detail.
• Ability to multitask and handle multiple chat sessions simultaneously.
• Proficiency with chat software and CRM systems is a plus.
• A reliable internet connection and a quiet, distraction-free workspace.
• Availability to work flexible shifts, including weekends and holidays, if required.
Benefits
• Competitive Pay: Hourly wage with opportunities for bonuses based on performance.
• Flexible Work Schedule: Work from the comfort of your home.
• Comprehensive Health Benefits: Medical, dental, and vision insurance (if applicable).
• Paid Time Off: Vacation days, sick leave, and paid holidays.
• Employee Discounts: Exclusive discounts on Tons Of Phones products and services.
• Training and Development: Access to ongoing training and career growth opportunities.
• Technology Support: Equipment provided or reimbursement for home office setup.
• Performance Incentives: Recognition programs and additional rewards for meeting goals.
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase . Free employee scheduling, time clock and hiring tools....Description: Hybrid 4 days onsite in Greenwood Village, CO Our client is seeking a SQL/ETL Developer to build and support data pipelines that power performance reporting for video products. The role emphasizes strong SQL, scalable ETL, data quality, and collaborative...
...The Chief Engineer is responsible for maintaining all onboard machinery, ensuring safe and effective operation of all equipment and systems, as well fueling and fuel transfer operations and the ordering of all necessary parts and supplies. Essential Duties: Maintenance...
We are currently hiring experienced school bus drivers for our location in Cheshire, CT. Come find out why DATTCO has the highest employee satisfaction rate in the industry.Hear what it's like from a DATTCO school bus driver:https://www.dropbox.com/scl/fi/uoal180vsh...
...high-quality personal development products online. Theres no stock to hold, and the company... ...for you! Key Benefits Flexible Work Hours: Enjoy the freedom to work on your own schedule. Whether you want to work part-time or full-time, the choice is yours! No...
...A small company needs owner operators for power-only loads All drop and hook loads Most loads 2-2.20 per mile All dry van no touch freight Out and back runs Only 1 deduction out of your settlement Run one week take 2-3 days off No trailer rental just...