Mulberry Schools Trust is seeking a highly motivated and customer-focused Live Chat Agent to join our team on a full-time basis. As a Live Chat Agent, you will be the primary point of contact for our customers, providing exceptional support and resolving issues via live chat. This is a remote position, and we are looking for someone who is comfortable working independently and as part of a team.

• Respond to customer inquiries via live chat in a timely and professional manner
• Provide accurate and helpful information to resolve customer issues and concerns
• Utilize technical knowledge of live chat platforms to troubleshoot and resolve technical issues
• Use problem-solving skills to resolve complex customer issues and escalate when necessary
• Meet and exceed customer satisfaction targets and quality standards
• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Excellent communication and customer service skills
• Technical knowledge of live chat platforms
• Strong problem-solving skills and ability to think critically
• Ability to work independently and as part of a team
• High school diploma or equivalent required; some college or degree preferred
• Previous experience in a customer service or live chat role is an asset

As a Live Chat Agent with Mulberry Schools Trust, you will enjoy a range of benefits, including:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Flexible remote work arrangement
• Access to cutting-edge technology and tools
• A dynamic and supportive team environment