Live Chat Agent Job at Balian Springs, Coram, NY

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  • Balian Springs
  • Coram, NY

Job Description

Balian Springs is seeking a dynamic and responsive Live Chat Agent to enhance our customer support team. As a Live Chat Agent, you will engage with customers in real time, providing immediate assistance and solutions to their inquiries and issues. Your role will be crucial in delivering a seamless, engaging, and informative chat experience, ensuring customers feel valued and supported throughout their interaction with our services. The ideal candidate will possess excellent communication skills, the ability to multitask, and a customer-oriented approach. If you thrive in a fast-paced environment and are passionate about helping others, you will find a home with us at Balian Springs!

Responsibilities

  • Provide prompt and accurate responses to customer inquiries via live chat, ensuring a professional and courteous interaction.
  • Assist customers with product information, troubleshooting issues, and order management.
  • Manage multiple chat conversations simultaneously while maintaining high levels of customer satisfaction.
  • Document customer interactions, issues, and feedback to help improve service delivery.
  • Collaborate with team members and other departments to escalate and resolve complex inquiries.
  • Stay updated on product offerings, company policies, and industry trends to provide accurate information.
  • Identify opportunities for process improvement based on customer interactions.

Requirements

  • High school diploma or equivalent; additional education or certification in customer service preferred.
  • Proven experience in customer support, preferably in a live chat or online environment.
  • Excellent written communication skills with strong attention to detail.
  • Ability to work independently and manage time effectively in a fast-paced environment.
  • Proficiency in using live chat software and other customer support tools.
  • Empathy, patience, and a genuine desire to assist customers.
  • Familiarity with Balian Springs’ products and services is a plus.

Benefits

  • Private Healthcare Plan
  • Pension Plans
  • Life Assurance
  • Training & Development
  • Company Vehicle

Job Tags

Full time, Immediate start,

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