Level 1 Help Desk Technician Job at Adriana's Insurance, Irvine, CA

RUxXWUN3Q0tJMjRVdzJEMHlvdTdmM1ZyQkE9PQ==
  • Adriana's Insurance
  • Irvine, CA

Job Description

We are looking for a motivated and customer-focused  Level 1 Help Desk Technician  to join our IT support team. In this role, you will be the first point of contact for end-users experiencing technical issues. Your primary responsibility will be to provide prompt and effective support for hardware, software, and network-related problems.

Key Responsibilities :

  • Provide first-level support to end-users via phone, email, chat, or ticketing system.
  • Troubleshoot and resolve basic hardware and software issues on desktops, laptops, printers, and mobile devices.
  • Assist with password resets, user account creation, and basic network connectivity problems.
  • Escalate complex issues to Level 2 or appropriate IT personnel when necessary.
  • Log and track all support requests using a ticketing system.
  • Follow standard operating procedures and contribute to internal documentation.
  • Maintain professionalism and deliver excellent customer service at all times.

Pay Range: $20-$25 hourly

Requirements

Qualifications :

  • High school diploma or equivalent; IT certifications (e.g., CompTIA A+, ITIL, Microsoft) are a plus.
  • 0–2 years of experience in an IT support or customer service role.
  • Basic understanding of Windows and/or macOS operating systems.
  • Familiarity with Microsoft Office, email clients, and common software applications.
  • Good verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and organizational skills.
  • Bilingual (English/Spanish)

  Nice to Have :

  • Experience with ticketing systems such as Zendesk, Freshdesk, or ServiceNow.
  • Familiarity with Active Directory and Office 365 administration.
  • Exposure to basic networking concepts (IP, DNS, DHCP).

Benefits

  • A supportive team environment with opportunities to learn and grow.
  • Ongoing training and development programs.
  • Exposure to real-world IT operations and career advancement potential.

Job Tags

Hourly pay, Full time,

Similar Jobs

Fox Point Recruitment LLC

Lead Data Scientist Job at Fox Point Recruitment LLC

 ...issues and problems, and refers more complex issues to higher-level staff. Provides technical supervision/mentoring to other data scientists and trains the broader audience on data science developments. Provides leadership, coaching, and/or mentoring to subordinate... 

Whitman Associates, Inc.

Associate Director of Operations [2731] Job at Whitman Associates, Inc.

 ...Associate Director of Operations [2731] DC-based regulatory consulting firm seeks a temporary-to-permanent Associate Director of Operations...  ...Our D.C. staffing agency refers qualified workers regardless of race, religion, color, age, gender, marital status, national origin,... 

Dcubed GmbH

Mechatronics Engineer, In-Space Manufacturing Job at Dcubed GmbH

 ...the next level bringing true, in-space manufacturing (ISM) of large-scale space structures directly to orbit. As a Mechatronics Engineer on the In-Space Manufacturing Team, you will play a key role developing, building, testing, and flying new in-space manufacturing... 

Instacart

Payroll Administrator Job at Instacart

 ...Payroll Administrator Get a Taste of Instacart Instacart is a hybrid remote team. Most of our roles are open to in-office, flex, or remote work. No matter what you bring to the potluck, theres a seat at the table for you. We celebrate the unique and diverse paths... 

Amazon

Data Center Physical Security Manager , DC Security Amer-Southwest Job at Amazon

DescriptionAWS is looking for an exceptional Data Center Security Manager with a strong track record of supporting security programs within...  ...The selected individual will be responsible for managing physical security operations, developing post orders, defining security...