Level 1 Help Desk Technician Job at Adriana's Insurance, Irvine, CA

RUxXWUN3Q0tJMjRVdzJEMHlvdTdmM1ZyQkE9PQ==
  • Adriana's Insurance
  • Irvine, CA

Job Description

We are looking for a motivated and customer-focused  Level 1 Help Desk Technician  to join our IT support team. In this role, you will be the first point of contact for end-users experiencing technical issues. Your primary responsibility will be to provide prompt and effective support for hardware, software, and network-related problems.

Key Responsibilities :

  • Provide first-level support to end-users via phone, email, chat, or ticketing system.
  • Troubleshoot and resolve basic hardware and software issues on desktops, laptops, printers, and mobile devices.
  • Assist with password resets, user account creation, and basic network connectivity problems.
  • Escalate complex issues to Level 2 or appropriate IT personnel when necessary.
  • Log and track all support requests using a ticketing system.
  • Follow standard operating procedures and contribute to internal documentation.
  • Maintain professionalism and deliver excellent customer service at all times.

Pay Range: $20-$25 hourly

Requirements

Qualifications :

  • High school diploma or equivalent; IT certifications (e.g., CompTIA A+, ITIL, Microsoft) are a plus.
  • 0–2 years of experience in an IT support or customer service role.
  • Basic understanding of Windows and/or macOS operating systems.
  • Familiarity with Microsoft Office, email clients, and common software applications.
  • Good verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and organizational skills.
  • Bilingual (English/Spanish)

  Nice to Have :

  • Experience with ticketing systems such as Zendesk, Freshdesk, or ServiceNow.
  • Familiarity with Active Directory and Office 365 administration.
  • Exposure to basic networking concepts (IP, DNS, DHCP).

Benefits

  • A supportive team environment with opportunities to learn and grow.
  • Ongoing training and development programs.
  • Exposure to real-world IT operations and career advancement potential.

Job Tags

Hourly pay, Full time,

Similar Jobs

Cleveland Clinic

RN Hospital - Post-Anesthesia Care Unit (PACU) Adult - Cleveland Clinic - United States Job at Cleveland Clinic

 ...System team, and The Power of Every One. Job Title RN Hospital - Post-Anesthesia Care Unit (PACU) Adult Location...  ...include: Graduate of an accredited school of nursing. Current state licensure as a Registered Nurse (RN) Basic Life Support (BLS... 

Bobcat Transport

Power Only Loads Owner Ops Needed All Drop and Hook Loads CDL Driver Job at Bobcat Transport

 ...A small company needs owner operators for power-only loads All drop and hook loads Most loads 2-2.20 per mile All dry van no touch freight Out and back runs Only 1 deduction out of your settlement Run one week take 2-3 days off No trailer rental just... 

Schneider Electric

Process Operator,4021,Automech Job at Schneider Electric

 ...What will you do? The Process Operator tends machinery and equipment that rivets, installs working parts, assembles, inspects, check tests, repairs and packs single pole style electrical breakers. The Process Operator also performs manual part assembly on a production... 

System One

Senior Nuclear Safety Analysis Engineer Job at System One

Job Title: Senior Nuclear Safety Analysis Engineer Location: Bellevue, WA Type: Contract (yearlong) Compensation: $69-$115 hourly Contractor Work Model: Remote System One is seeking to contract with a Senior Nuclear Safety Analysis Engineer responsible... 

Qualcomm

Product Manager, Snr - Developer Relations Job at Qualcomm

 ...General Summary:We're looking for a motivated Product Manager to join our Developer Relations team. In this pivotal role, you'll focus on shaping Developer Relations advocacy efforts, ecosystem development and scaling. In this role you will play a pivotal role in engaging...