Level 1 Help Desk Technician Job at Adriana's Insurance, Irvine, CA

RUxXWUN3Q0tJMjRVdzJEMHlvdTdmM1ZyQkE9PQ==
  • Adriana's Insurance
  • Irvine, CA

Job Description

We are looking for a motivated and customer-focused  Level 1 Help Desk Technician  to join our IT support team. In this role, you will be the first point of contact for end-users experiencing technical issues. Your primary responsibility will be to provide prompt and effective support for hardware, software, and network-related problems.

Key Responsibilities :

  • Provide first-level support to end-users via phone, email, chat, or ticketing system.
  • Troubleshoot and resolve basic hardware and software issues on desktops, laptops, printers, and mobile devices.
  • Assist with password resets, user account creation, and basic network connectivity problems.
  • Escalate complex issues to Level 2 or appropriate IT personnel when necessary.
  • Log and track all support requests using a ticketing system.
  • Follow standard operating procedures and contribute to internal documentation.
  • Maintain professionalism and deliver excellent customer service at all times.

Pay Range: $20-$25 hourly

Requirements

Qualifications :

  • High school diploma or equivalent; IT certifications (e.g., CompTIA A+, ITIL, Microsoft) are a plus.
  • 0–2 years of experience in an IT support or customer service role.
  • Basic understanding of Windows and/or macOS operating systems.
  • Familiarity with Microsoft Office, email clients, and common software applications.
  • Good verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and organizational skills.
  • Bilingual (English/Spanish)

  Nice to Have :

  • Experience with ticketing systems such as Zendesk, Freshdesk, or ServiceNow.
  • Familiarity with Active Directory and Office 365 administration.
  • Exposure to basic networking concepts (IP, DNS, DHCP).

Benefits

  • A supportive team environment with opportunities to learn and grow.
  • Ongoing training and development programs.
  • Exposure to real-world IT operations and career advancement potential.

Job Tags

Hourly pay, Full time,

Similar Jobs

Fleet Services by Cox Automotive

Mobile Diesel Mechanic II - Class C License Job at Fleet Services by Cox Automotive

 ...while your application is being reviewed, please Text DFS2 to (***) ***-****. Veterans encouraged to apply. Fleet Services A Cox Automotive Company keeps your fleet moving! Headquartered in Indianapolis, Fleet Services by Cox Automotive has grown to become one... 

Bayer

Sr Data Scientist, AI Job at Bayer

 ...At Bayer were visionaries, driven to solve the worlds toughest challenges and striving for a world where 'Health for all Hunger for none is no longer a dream, but a real possibility. Were doing it with energy, curiosity and sheer dedication, always learning from unique... 

Electric Boat

Nuclear Test Electrical Engineer Job at Electric Boat

 ...Responsibilities for this Position Nuclear Test Electrical Engineer US-CT-Groton Job ID: 2025-15791 Type: Full-Time # of Openings: 2 Category: Engineering EB Groton Shipyard Overview The candidate for Test Engineer I/II/Sr/Spec will work... 

ESRhealthcare

Sales Engineer (Enterprise) San Francisco Job at ESRhealthcare

 ...Sales Engineer (Enterprise) San Francisco About the Role seeking a motivated Sales Engineer to join our growing technical sales team. You'll work closely with our Growth, Support, and Eng teams to drive technical adoption of our platform. This includes... 

AIG

Finance Operations Analyst Job at AIG

Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial...