Level 1 Help Desk Technician Job at Adriana's Insurance, Irvine, CA

RUxXWUN3Q0tJMjRVdzJEMHlvdTdmM1ZyQkE9PQ==
  • Adriana's Insurance
  • Irvine, CA

Job Description

We are looking for a motivated and customer-focused  Level 1 Help Desk Technician  to join our IT support team. In this role, you will be the first point of contact for end-users experiencing technical issues. Your primary responsibility will be to provide prompt and effective support for hardware, software, and network-related problems.

Key Responsibilities :

  • Provide first-level support to end-users via phone, email, chat, or ticketing system.
  • Troubleshoot and resolve basic hardware and software issues on desktops, laptops, printers, and mobile devices.
  • Assist with password resets, user account creation, and basic network connectivity problems.
  • Escalate complex issues to Level 2 or appropriate IT personnel when necessary.
  • Log and track all support requests using a ticketing system.
  • Follow standard operating procedures and contribute to internal documentation.
  • Maintain professionalism and deliver excellent customer service at all times.

Pay Range: $20-$25 hourly

Requirements

Qualifications :

  • High school diploma or equivalent; IT certifications (e.g., CompTIA A+, ITIL, Microsoft) are a plus.
  • 0–2 years of experience in an IT support or customer service role.
  • Basic understanding of Windows and/or macOS operating systems.
  • Familiarity with Microsoft Office, email clients, and common software applications.
  • Good verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and organizational skills.
  • Bilingual (English/Spanish)

  Nice to Have :

  • Experience with ticketing systems such as Zendesk, Freshdesk, or ServiceNow.
  • Familiarity with Active Directory and Office 365 administration.
  • Exposure to basic networking concepts (IP, DNS, DHCP).

Benefits

  • A supportive team environment with opportunities to learn and grow.
  • Ongoing training and development programs.
  • Exposure to real-world IT operations and career advancement potential.

Job Tags

Hourly pay, Full time,

Similar Jobs

NBC Universal

Production/ Broadcast Engineer - NBC Sports Job at NBC Universal

 ...content. The spin-off is expected to be completed during 2025.The Production/Broadcast Engineer will be responsible for providing front-line...  ....+ Understanding of TCP/IP networks.+ Knowledge of digital TV (HDSDI).+ Proficiency in software-driven broadcast video equipment... 

Trident

Video Editor - Remote (PHILIPPINES ONLY) Job at Trident

 ...our community. Job Description: We are seeking a seasoned Video Editor who can handle large video files and manage the end-to-end...  ...Recognize and celebrate US Holidays with paid time off. Full-Time Remote Work: Embrace the flexibility of a full-time work-from-home... 

PSI Services

Test Center Administrator/ Proctor- Part Time Job at PSI Services

**Description****PSI is the leader in the assessment industry and has been in business for over 75 years! PSI provides license and certification exams for state and federal agencies, as well as assessments, for public and private companies.****Position** **:** Test Center...

Verizon

Security Operations Specialist Job at Verizon

 ...When you join Verizon You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what... 

BAE Systems

Tier 1 Initial Support Analyst Job at BAE Systems

 ...application of concepts and principles**Preferred Education, Experience, & Skills****Preferred Education, Experience, & Skills**+ CompTIA A certification+ Experience supporting DoD or large federal end-user environments, including VDI basics and secure remote access (...