Level 1 Help Desk Technician Job at Adriana's Insurance, Irvine, CA

RUxXWUN3Q0tJMjRVdzJEMHlvdTdmM1ZyQkE9PQ==
  • Adriana's Insurance
  • Irvine, CA

Job Description

We are looking for a motivated and customer-focused  Level 1 Help Desk Technician  to join our IT support team. In this role, you will be the first point of contact for end-users experiencing technical issues. Your primary responsibility will be to provide prompt and effective support for hardware, software, and network-related problems.

Key Responsibilities :

  • Provide first-level support to end-users via phone, email, chat, or ticketing system.
  • Troubleshoot and resolve basic hardware and software issues on desktops, laptops, printers, and mobile devices.
  • Assist with password resets, user account creation, and basic network connectivity problems.
  • Escalate complex issues to Level 2 or appropriate IT personnel when necessary.
  • Log and track all support requests using a ticketing system.
  • Follow standard operating procedures and contribute to internal documentation.
  • Maintain professionalism and deliver excellent customer service at all times.

Pay Range: $20-$25 hourly

Requirements

Qualifications :

  • High school diploma or equivalent; IT certifications (e.g., CompTIA A+, ITIL, Microsoft) are a plus.
  • 0–2 years of experience in an IT support or customer service role.
  • Basic understanding of Windows and/or macOS operating systems.
  • Familiarity with Microsoft Office, email clients, and common software applications.
  • Good verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and organizational skills.
  • Bilingual (English/Spanish)

  Nice to Have :

  • Experience with ticketing systems such as Zendesk, Freshdesk, or ServiceNow.
  • Familiarity with Active Directory and Office 365 administration.
  • Exposure to basic networking concepts (IP, DNS, DHCP).

Benefits

  • A supportive team environment with opportunities to learn and grow.
  • Ongoing training and development programs.
  • Exposure to real-world IT operations and career advancement potential.

Job Tags

Hourly pay, Full time,

Similar Jobs

Department of Education

Nurse Consultant III (Specialist) Job at Department of Education

 ...OSBHP), in the Student Success and Career Readiness Branch, the Nurse Consultant III (Specialist) is the technical specialist who provides...  ...expert in school nursing and health program areas for local, regional, state, and national school health care providers and policy-... 

Deel

Remote Payroll Associate | Mexico Job at Deel

 ...Who we are is what we do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity...  ...based on your employment status and country The flexibility of remote work, including optional WeWork access At Deel, were an... 

National Mortgage Staffing

Hybrid Bilingual Loan Officer Assistant Job at National Mortgage Staffing

 ...Bilingual Loan Officer Assistant (Spanish/English) Hybrid Our client is seeking a Bilingual Loan Officer Assistant to join their growing mortgage team. This is a hybrid role with flexibility in scheduling, where youll provide critical support in loan processing,... 

Insight Global

Member Support Representative- Remote (PST/MST/CST) Job at Insight Global

 ...this mission. You will be at the front lines, working directly with members who call in to help...  ...able to effectively communicate via email/chat in a clear and concise way with...  ...analytical thinkingDedicated work from home space that supports secure handling of sensitive... 

Iowa Department of Administrative Services

Court reporter - official reporter Job at Iowa Department of Administrative Services

 ...Court Reporter - Official Certified Shorthand Reporter (D3 Location TBD) Print ( Apply ? Court Reporter - Official Certified Shorthand Reporter (D3 Location TBD) Salary $63,627.20 - $101,649.60 Annually Location State of Iowa - See Job Description...