ITSM Strategy Analyst
General Summary & Scope
• Resolve ITSM support issues to ensure strategic alignment.
• Provide proactive recommendations to enhance system usability.
• Drive process improvements across ITSM functions.
• Keep system documentation, logs, and work instructions updated.
• Create dashboards and analyze service level reporting data.
• Partner with stakeholders to identify automation opportunities.
• Manage SLAs, OLAs, KPIs, and related reports for ITSM processes.
• Advocate for service management best practices based on ITIL.
• Assist in training and documentation updates.
• Collaborate with teams to generate insights and reports.
...Healthcare Recruiter (Remote Commission-Based)&##128205; Location: Remote | Optional Atlanta Co-Working Space &##128188; Job Type: Independent Contractor | 100% Commission-Based &##127760; Company: Rooted Talent Solutions (A Division of Roaming Roots) Are...
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