ITSM Strategy Analyst - ISAUB Job at NavitsPartners, Ecorse, MI

RkxXZkNBQ0xMR1lVeldYM3lvaStmM3BrQ2c9PQ==
  • NavitsPartners
  • Ecorse, MI

Job Description

ITSM Strategy Analyst  

General Summary & Scope 

• Resolve ITSM support issues to ensure strategic alignment. 
• Provide proactive recommendations to enhance system usability. 
• Drive process improvements across ITSM functions. 
• Keep system documentation, logs, and work instructions updated. 
• Create dashboards and analyze service level reporting data. 
• Partner with stakeholders to identify automation opportunities. 
• Manage SLAs, OLAs, KPIs, and related reports for ITSM processes. 
• Advocate for service management best practices based on ITIL. 
• Assist in training and documentation updates. 
• Collaborate with teams to generate insights and reports. 

 

Job Tags

Similar Jobs

Durango School District 9R

Landscaping and Groundskeeping Workers Job at Durango School District 9R

 ...Located at 6974 South Lima Street, Centennial Colorado. Call (***) ***-****, or go online at to apply. Email resume to Michael at ****@*****.*** for Cox Professional Landscape Services LLC. This ad is being placed concurrently with an H-2B application.... 

Rishabh RPO

Senior UX Writer Job at Rishabh RPO

 ...Title: Senior UX Writer Location: Newton, MA-Onsite Duration: Contract to Hire (11 months) Overview: Are you a clear, systems-minded storyteller who turns complex ideas into simple, confident guidance? As a UX Writer on our design team, you'll shape... 

OSF HealthCare

Medical Office Assistant Pediatrics Job at OSF HealthCare

Medical Office Assistant Pediatrics Location Galesburg, IL : Overview: **Sign-On Bonus Eligible! $1,500 for external candidates and internal new graduates** Starting pay for this position is $17.60/hour POSITION SUMMARY: Medical Office Assistants perform clinical and... 

Trinity Health

Power Plant Operator Job at Trinity Health

 ...Employment Type Full time Shift Rotating Shift Description All shifts Posting Position Summary The job of Power Plant Operator was established for the purposes of providing maintenance services and overall operations with specific responsibility for... 

Vibrus Group

RN Case Manager Job at Vibrus Group

 ...case workflows, and ensure optimal health outcomesall while working from home. If you have a strong background in case management and a passion...  ...s degree in nursing or related professional field (i.e., social work, counseling, health education, etc.) or a Masters...