IT Support Process Analyst - ITSPAUB Job at NavitsPartners, Marina Del Rey, CA

RXJtWERBU0tJbWtZeW1QeHpJUzZlblJoQ3c9PQ==
  • NavitsPartners
  • Marina Del Rey, CA

Job Description

IT Support Process Analyst  

General Summary & Scope 

• Resolve ITSM support issues to ensure operational efficiency. 
• Offer recommendations to improve system usability. 
• Initiate process enhancements across ITSM functions. 
• Maintain documentation and logs for system operations. 
• Develop dashboards and analyze data regarding service commitments. 
• Partner with stakeholders to explore automation and process improvement opportunities. 
• Manage performance metrics including SLAs, OLAs, and KPIs. 
• Ensure effective implementation of service management processes based on ITIL practices. 
• Revise documentation and assist in training for ITSM tools. 
• Generate reports and collaborate with cross-functional teams to collect relevant data. 

Job Tags

Similar Jobs

Oak Hill

Senior Director Education Job at Oak Hill

 ...provide services and solutions promoting independence, education, health, and dignity. Senior Director of Education 40 hours Hartford Campus w/ travel...  ...administration and supervision, 165, 265 or 065 special education endorsements; a minimum of seven years of... 

PeopleLift

Low Voltage Cabling Technician Job at PeopleLift

 ...Job Title : Low Voltage Cabling Technician (Full-Time) Location : Austin, TX (Work Across Data Centers in the USA) Position Overview : We are seeking a Low Voltage Cabling Technician to join our client's team and support the daily project life cycles... 

Stafford Gray

Data Warehouse Architect - Senior ETL/BI Developer Job at Stafford Gray

 ...Position Overview The Senior Data Warehouse ETL/BI Developer is responsible for designing, developing, enhancing, and maintaining enterpriselevel data warehouse applications within a largescale Teradata environment. The role supports complex data initiatives across... 

Beijing Orange English Limited Company

High Paid Teaching Job in China for Native & Non Native English Teacher Job at Beijing Orange English Limited Company

English language fluency in speaking, reading, and writing Energetic, outgoing, and passionate Enjoy teaching and sharing your knowledge...  ...Sponsored legal Z work visaHealth insurancePaid Chinese public holidaysAirport/train station pick-up upon arrival... 

Amazing Care Home Health Services

Pediatric Home Health Nurse Job at Amazing Care Home Health Services

 ...Amazing Care Home Health provides Private Duty Nursing which differs from other Home Health Nursing. Rather than short visits, traveling to multiple patients per shift, you work with one patient per shift. Shift lengths vary so whether you like short shifts or longer...