IT Support Process Analyst - ITSPAUB Job at NavitsPartners, Marina Del Rey, CA

RXJtWERBU0tJbWtZeW1QeHpJUzZlblJoQ3c9PQ==
  • NavitsPartners
  • Marina Del Rey, CA

Job Description

IT Support Process Analyst  

General Summary & Scope 

• Resolve ITSM support issues to ensure operational efficiency. 
• Offer recommendations to improve system usability. 
• Initiate process enhancements across ITSM functions. 
• Maintain documentation and logs for system operations. 
• Develop dashboards and analyze data regarding service commitments. 
• Partner with stakeholders to explore automation and process improvement opportunities. 
• Manage performance metrics including SLAs, OLAs, and KPIs. 
• Ensure effective implementation of service management processes based on ITIL practices. 
• Revise documentation and assist in training for ITSM tools. 
• Generate reports and collaborate with cross-functional teams to collect relevant data. 

Job Tags

Similar Jobs

SEEK Careers Staffing

Mechanical Assembler Job at SEEK Careers Staffing

 ...Do you like being part of a team? Are you mechanically inclined, accurate, quick, and a problem-solver? Do you have mechanical assembly or automotive repair experience? This job is for you! Position Mechanical Assembler. Job Location Sheboygan Falls, WI.... 

Tracy Electric, Inc.

Journeyman Electrician (Non-Traveling) Job at Tracy Electric, Inc.

 ...Job Summary: Tracy Electric, Inc. is seeking a skilled and licensed Journeyman Electrician with a solid background in commercial and residential service. This person will ensure all work meets the National Electrical Code (NEC) and Kansas/local codes, while delivering... 

Royal Bank of Canada

Investment Banking Associate Job at Royal Bank of Canada

Job Description Investment Banking Associate, RBC Capital Markets, LLC, New York, NY: Execute transactions, including mergers and acquisitions (M&A), capital raising, and debt issuance, by performing in-depth financial analysis, developing complex financial models...

Anteris Technologies

Director / Sr Director of Information Technology Job at Anteris Technologies

Anteris Technologies is a global structural heart company dedicated to revolutionizing cardiac care. With offices in Minneapolis, MN, US; Geneva, Switzerland; and Brisbane and Perth, Australia, we have a growing and inclusive team. Our mission is to forge new frontiers...

Whole Foods Market

Order Selector, Distribution Center Job at Whole Foods Market

 ...Perishable Distribution Center with Floral, Meat and Produce products. Temps range from 10 ( Freezer) to 46 degrees (including a banana...  ...jack (either single or double) Assist in cleaning the warehouse, maintaining a safe working environment Comply with all applicable...