IT Support Process Analyst - ITSPAUB Job at NavitsPartners, Marina Del Rey, CA

RXJtWERBU0tJbWtZeW1QeHpJUzZlblJoQ3c9PQ==
  • NavitsPartners
  • Marina Del Rey, CA

Job Description

IT Support Process Analyst  

General Summary & Scope 

• Resolve ITSM support issues to ensure operational efficiency. 
• Offer recommendations to improve system usability. 
• Initiate process enhancements across ITSM functions. 
• Maintain documentation and logs for system operations. 
• Develop dashboards and analyze data regarding service commitments. 
• Partner with stakeholders to explore automation and process improvement opportunities. 
• Manage performance metrics including SLAs, OLAs, and KPIs. 
• Ensure effective implementation of service management processes based on ITIL practices. 
• Revise documentation and assist in training for ITSM tools. 
• Generate reports and collaborate with cross-functional teams to collect relevant data. 

Job Tags

Similar Jobs

Rishabh RPO

Senior UX Writer Job at Rishabh RPO

 ...Title: Senior UX Writer Location: Newton, MA-Onsite Duration: Contract to Hire (11 months) Overview: Are you a clear, systems-minded storyteller who turns complex ideas into simple, confident guidance? As a UX Writer on our design team, you'll shape... 

Versant

Designer/Illustrator, MS NOW Digital Job at Versant

 ...group with a fast-paced production environment. ~ Intermediate skillset in Adobe Creative Suite. (After Effects, Photoshop, and Illustrator)~ Intermediate skillset in creating both animated and still frame graphics ~ Demonstrated ability to multi-task and deliver... 

Equinox

Court Monitor, Sports Club LA Job at Equinox

 ...OUR CODE We are passionate about high performance living and we practice what we preach investing time in our own health and fitness.We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and... 

Summers Agency

Entry-Level Insurance Role - Work From Anywhere Job at Summers Agency

 ...join us as Remote Life & Health Insurance Agents! This is a work from home full-time or part-time life and health insurance role for an...  ...and extra time to spend with our families. Work from anywhere! What we DONT: Work 50+hour work weeks Cold call... 

Buzzi Unicem USA, Inc.

Environmental Engineer Job at Buzzi Unicem USA, Inc.

 ...role in meeting the current generation's needs, while preserving environmental quality and protecting the needs of future generations....  ...required, preferably in Environmental Engineering or related science At least 5 years experience in a regulatory, enforcement of...