IT Support Process Analyst - ITSPAUB Job at NavitsPartners, Marina Del Rey, CA

RXJtWERBU0tJbWtZeW1QeHpJUzZlblJoQ3c9PQ==
  • NavitsPartners
  • Marina Del Rey, CA

Job Description

IT Support Process Analyst  

General Summary & Scope 

• Resolve ITSM support issues to ensure operational efficiency. 
• Offer recommendations to improve system usability. 
• Initiate process enhancements across ITSM functions. 
• Maintain documentation and logs for system operations. 
• Develop dashboards and analyze data regarding service commitments. 
• Partner with stakeholders to explore automation and process improvement opportunities. 
• Manage performance metrics including SLAs, OLAs, and KPIs. 
• Ensure effective implementation of service management processes based on ITIL practices. 
• Revise documentation and assist in training for ITSM tools. 
• Generate reports and collaborate with cross-functional teams to collect relevant data. 

Job Tags

Similar Jobs

Ryder System

Material Handler Warehouse Cherry Picker Operator 1st Shift Job at Ryder System

 ...requirements of the customer to which you are assigned.**Responsibilities**+ Perform warehouse function, which may include loading, picking, packing, shipping, receiving, forklift operation, and, cycle counting+ Performing duties within performance measurement guidelines of... 

Empire Coach Line

Motorcoach / CDL Bus Driver Job at Empire Coach Line

 ...believe in making work exciting and rewarding, so you can travel in confidence every step of the way. Join us and enjoy benefits like paid training, weekly direct deposits, per diem on multi-day trips, company provided uniforms, new luxurious equipment, and employer-... 

Koniag Government Services

Policy Analyst I Job at Koniag Government Services

Kadiak, LLC, a Koniag Government Services company, is seeking a Policy Analyst I with a TS/SCI Security Clearance to support Kadiak and our...  ...assigned.+ Support other projects as directed, including high-level USG visits.+ On-site presence required with situational... 

LifeMD

Customer Service Representative Job at LifeMD

 ...healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and...  ...care. About The Role We are looking for a Customer Service Representative to serve as the face of our Virtual Patient Care platform... 

Premier Tech

Category Manager Job at Premier Tech

 ...and global presentations on current trends, while actively contributing to strategic projects and discussions on market evolution Manage a product portfolio for the Feed - Pet food market, from market introduction to end-of-life, and contribute to go-to-market and end...