IT Support Process Analyst
General Summary & Scope
• Resolve ITSM support issues to ensure operational efficiency.
• Offer recommendations to improve system usability.
• Initiate process enhancements across ITSM functions.
• Maintain documentation and logs for system operations.
• Develop dashboards and analyze data regarding service commitments.
• Partner with stakeholders to explore automation and process improvement opportunities.
• Manage performance metrics including SLAs, OLAs, and KPIs.
• Ensure effective implementation of service management processes based on ITIL practices.
• Revise documentation and assist in training for ITSM tools.
• Generate reports and collaborate with cross-functional teams to collect relevant data.
SUMMARY OF JOB PURPOSE AND FUNCTIONThe Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital...
...Construction Project Manager (Temporary Contract) Location: Los Gatos, CA Duration: 4-5 Month Engagement Rate: DOE Job Summary: The Construction Project Manager will help oversee and manage a 100,000 sqft residential housing construction project to completion...
Job Summary: The QA Analyst is responsible for ensuring the quality of software applications through various testing methodologies. This role involves creating and executing test cases, identifying and reporting defects, and collaborating with development teams to ensure...
...About the Role The Slot Electronic Repair Technician is responsible for performing repairs as needed on slot machines and related gaming equipment. Position Responsibilities Coordinates with the Slot Operations staff to ensure maximum operating...
...learn, work, or play. Role Overview : As a Regional Food Safety Specialist with the Indiana Retail Food Program at the Indiana... ...food industry, public and local health departments. Provide consultation, technical assistance, and program information when appropriate...