IT Support Process Analyst
General Summary & Scope
• Resolve ITSM support issues to ensure operational efficiency.
• Offer recommendations to improve system usability.
• Initiate process enhancements across ITSM functions.
• Maintain documentation and logs for system operations.
• Develop dashboards and analyze data regarding service commitments.
• Partner with stakeholders to explore automation and process improvement opportunities.
• Manage performance metrics including SLAs, OLAs, and KPIs.
• Ensure effective implementation of service management processes based on ITIL practices.
• Revise documentation and assist in training for ITSM tools.
• Generate reports and collaborate with cross-functional teams to collect relevant data.
...Weekend Caregivers Needed Join Our Compassionate Team at Caring Senior Service of Raleigh! Are you passionate about helping seniors live safely and comfortably in their own homes? Caring Senior Service of Raleigh is seeking dedicated and compassionate caregivers...
...As a leading healthcare education organization, Unitek Learnings family of schools helps thousands of students launch and accelerate... ...unlimited growth potential, and a collegiate work environment. The Recruiter is responsible for providing efficient and innovative...
...Come help us Cultivate Fanatics at the nations leading build-your-own pizza fast-casual restaurant where Individuality, Quality, Speed, and Fire are key to the success of our company and our team! We are currently seeking Hospitality Ambassadors who can maintain a positive...
...Apex Companies is one of the fastest growing engineering and environmental consulting firms in the US. We were recently recognized by the... ...looking for: ~ BS in Geology, Hydrogeology, Environmental Science, or other related field ~4-6 years of experience with environmental...
...It all starts with loving what we do! Pediatric Associates is recruiting for a Pediatric Advanced Practice Provider to join our practice... ...completion of an Accredited Nurse Practitioner or Physician Assistant Program Physician Assistants must have passed the NCCPA certification...