IT Support Agent Job at WheelHouse IT, Orlando, FL

RXJXZUNnU0xKMmdRejJQMHpJNjhmWEJrREE9PQ==
  • WheelHouse IT
  • Orlando, FL

Job Description

WheelHouse IT, the largest Managed Service Provider in South Florida, is seeking a passionate and driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk, this role provides the opportunity to get started in the field of IT from the ground up. Our Support Agents play a critical role as our end users' first point of contact, providing friendly, respectful, and knowledgeable service over the phone or through email.

Requirements:

  • Passionate about technology with basic technical knowledge
  • Comfortable providing phone support to clients
  • Excellent customer service skills
  • Clear written and verbal communication
  • Capable of working a standard M-F work week (and very occasional nights/weekends)
  • Local to the greater Orlando, FL  area

At WheelHouse IT, we offer internal training paths, career planning, and unlimited access to professional training courses to keep our team members up-to-date with the latest tech topics. Our Support Agents will have the opportunity to learn our systems and clients before fully immersing themselves in a technician role. With the right work ethic and initiative, candidates can be fast-tracked to become knowledgeable Support Technicians within three to six months.

Responsibilities:

  • Answer incoming calls from clients
  • Resolve simple or fast tickets
  • Create tickets and route calls to a team of technicians
  • Provide application support (Office/Microsoft 365, QuickBooks, etc.)
  • Configure hardware and install common peripheral devices
  • Provide basic network support – configuration of wireless routers and access points
  • Access client systems via RMM tools
  • Conduct peer-to-peer training and shadowing
  • Manage basic logistics and inventory for enterprise-level clients

We offer competitive compensation of $14-$15 per hour, along with benefits such as health, vision, dental insurance, short and long-term disability, life insurance, 401(k) plan with match, and company-sponsored cell phone for personal use. We also have Friday Happy Hours and quarterly major events to promote team bonding. Our headquarters location is in Fort Lauderdale, FL, with our newest location in Orlando, FL and while introductory training is provided on-site, employees may have the opportunity to work from home.

If you are a student or recent graduate who is passionate about technology and excited to start a career in IT, apply now and we will be in touch within 7 business days. Only local candidates need apply.

Job Tags

Hourly pay, Full time, Temporary work, Local area,

Similar Jobs

Shanghai Bowai Education company

International K12 British Boarding School Kindergarten Homeroom/Primary School Homeroom/Middle&High Scool DT/ESL/Literature/PE Teachers Needed in August 2024 Job at Shanghai Bowai Education company

 .../Aug. 2024//International K12 British Boarding School Kindergarten Homeroom/Primary School Homeroom/Middle&High Scool DT/ESL/Literature/PE Teachers Needed in August 2024 in Hangzhou city, Zhejiang province, China. Starting date: Aug 2024;Location: Hangzhou city, Zhejiang... 

Louis Vuitton

Visual Merchandising Manager Job at Louis Vuitton

Louis Vuitton seeks a Visual Merchandising Manager in Aventura to lead the execution of visual merchandising strategies, ensuring brand consistency and enhancing customer experience. The role demands creativity, organizational prowess, and a passion for luxury retail, with... 

Newport Associates

Event Specialist- (Work From Home) Job at Newport Associates

 ...necessary; we provide comprehensive training to set you on the path to success. Position: Travel Professional Location: Remote (Work from Home) Job Type: Full-time or Part-time Core Responsibilities: # Concierge-Level Service: Be the primary point of contact for... 

Peerless Production Group

Ticket Agent Job at Peerless Production Group

 ...Radiance at the Ranch is back for its 3rd year in Weatherford. Radiance is a drive through Christmas Light Show featuring millions of Christmas lights to be enjoyed by families in the comfort of their car. Families will stay in their car and drive through through the 1... 

Telus Digital

Study Moderator Job at Telus Digital

 ...telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the...  ...finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language...