IT Support Agent Job at WheelHouse IT, Orlando, FL

RXJXZUNnU0xKMmdRejJQMHpJNjhmWEJrREE9PQ==
  • WheelHouse IT
  • Orlando, FL

Job Description

WheelHouse IT, the largest Managed Service Provider in South Florida, is seeking a passionate and driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk, this role provides the opportunity to get started in the field of IT from the ground up. Our Support Agents play a critical role as our end users' first point of contact, providing friendly, respectful, and knowledgeable service over the phone or through email.

Requirements:

  • Passionate about technology with basic technical knowledge
  • Comfortable providing phone support to clients
  • Excellent customer service skills
  • Clear written and verbal communication
  • Capable of working a standard M-F work week (and very occasional nights/weekends)
  • Local to the greater Orlando, FL  area

At WheelHouse IT, we offer internal training paths, career planning, and unlimited access to professional training courses to keep our team members up-to-date with the latest tech topics. Our Support Agents will have the opportunity to learn our systems and clients before fully immersing themselves in a technician role. With the right work ethic and initiative, candidates can be fast-tracked to become knowledgeable Support Technicians within three to six months.

Responsibilities:

  • Answer incoming calls from clients
  • Resolve simple or fast tickets
  • Create tickets and route calls to a team of technicians
  • Provide application support (Office/Microsoft 365, QuickBooks, etc.)
  • Configure hardware and install common peripheral devices
  • Provide basic network support – configuration of wireless routers and access points
  • Access client systems via RMM tools
  • Conduct peer-to-peer training and shadowing
  • Manage basic logistics and inventory for enterprise-level clients

We offer competitive compensation of $14-$15 per hour, along with benefits such as health, vision, dental insurance, short and long-term disability, life insurance, 401(k) plan with match, and company-sponsored cell phone for personal use. We also have Friday Happy Hours and quarterly major events to promote team bonding. Our headquarters location is in Fort Lauderdale, FL, with our newest location in Orlando, FL and while introductory training is provided on-site, employees may have the opportunity to work from home.

If you are a student or recent graduate who is passionate about technology and excited to start a career in IT, apply now and we will be in touch within 7 business days. Only local candidates need apply.

Job Tags

Hourly pay, Full time, Temporary work, Local area,

Similar Jobs

SAP

SAP iXp Intern - Client Services Data Engineer Job at SAP

 ...opportunities to find purpose in their careers. Three reasons to intern at SAP 1. Culture of collaboration : Meet with mentors,...  ...: Position title: SAP iXp Intern - Client Services Data Engineer Location: Hybrid - Newtown Square Expected start... 

TAD PGS, Inc.

Assembler Job at TAD PGS, Inc.

 ...We have an outstanding career opportunity for an Assembler to join a leading Company located in theDallas, NC surrounding area.First...  ...application of assembly.~Package and labelproductand perform computer transactions.~Perform within the physical and environmental... 

Lowe's

Full Time - Sales Associate - ProServices - Day Job at Lowe's

 ...Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer...  ...with customers and help them solve their home improvement challenges. How We Support...  ...department. Customer Service Associates work in one of the following departments, based... 

Northwestern Medicine Corporate

Physician: Pulmonary/Sleep Medicine - Winfield/Geneva, IL Job at Northwestern Medicine Corporate

 ...administrative support so you can focus on your passion practicing medicine. Please to learn more about benefits. Description Northwestern Medicine is seeking a Pulmonary/Sleep Medicine Physician to join our well-established team in Chicagos western suburbs.... 

Aramark

Barista Lead - Ecolab Global Headquarters Job at Aramark

Job Description The Barista Lead crafts a memorable experience for our customers by providing timely service, quality beverages and products, and maintaining a clean and comfortable location environment. The Barista Lead is responsible for helping train Baristas, processing...